Customer Service Representative
Resume:
CATHY LARKIN
Rockwall, TX ***87
********@*****.***
OBJECTIVE
Looking to secure a rewarding position as an Administrative/Office Assistant within a professional environment where I can utilize my experience, skills, and expertise to fully meet business expectations.
QUALIFICATIONS
Ability to communicate effectively both orally and in writing
Strong interpersonal, analytical, and organizational skills gained through 25 + years experience within high volume business practices
A team player who works with others to achieve shared goals and committed to team success
Attention to detail, problem solving skills and the ability to multi-task and prioritize work
Quality decision capability
Integrity and Trust
PROFESSIONAL EXPERIENCE
AMERISOURCEBERGEN SPECIALTY GROUP/ October 2007- May 2016
US BIOSERVICES SPECIALTY PHARMACY
Benefits Verification Specialist-Oncology
Provided intake services and setup for all new patients
Performed Benefits Verification related to patient’s drug therapy
Coordinated Co-pay Assistance related to patient’s drug therapy
Reviewed clinical documents for prior authorization /pre-certification submission purposes
Initiated, completed and tirelessly pursued Prior Authorization approval from insurance carriers
Troubleshoot and resolved patient/payor issue inquiries within committed time frames
Coordinated the patient’s care with physician offices, nurses, pharmacists and patients
Established and maintained strong customer relationships with patients and physician practices
Maintained current notes and documentation related to patient’s drug therapy and HIPPA guidelines
Ensured a continuous quality improvement customer service approach and communicated ideas to the healthcare team
Actively participated in roundtable discussions with Pharmacists, Nursing Services and Pharmacy Care Coordinators to review cases and pharmacy care plan issues
Worked in a team-structured environment and provided support to other team members
Performed related duties as assigned
THE MEDICAL PROTECTIVE COMPANY Feb 2002-Dec 2006
Client Service Representative Aug 1988- Feb 1999
Provided services for new business and renewal medical malpractice insurance policies
Established strong customer relationships with independent agents, physician practices and attorneys
Received, researched, documented and resolved all customer inquiries to ensure customer satisfaction
Participated on teams which developed new procedures to enhance customer service operations
Transcribed medical malpractice case reports and made retention calls to customers
Supported Call Center by taking overflow calls and handling to conclusion
Coordinated special projects as assigned by supervisor
CATHY LARKIN
PAGE 2
FRED OWENS, MD Feb 2001-Feb 2002
Insurance and Billing Coordinator
Entered daily office charges, surgery charges and monitoring charges
Filed electronic and paper claims and ensured that the proper money was received
Posted payments (EOB’s)
Mailed letters and/or phone calls to insurance companies and patients (Collections)
Answered all patient account inquiries
PROFESSIONAL DESIGNATION
Texas Department of Insurance, General Lines Agent – License #942288
Texas State Board of Pharmacy, Registered Technician Trainee - #148914
EDUCATION
Eastfield College
COMPUTER SKILLS
Microsoft Word, Excel, Power Point, Outlook, Sharepoint
REFERENCES
Available upon request
Contact this candidate