CATHY LARKIN

**** ********* **.

Rockwall, TX ***87

ac3nc3@r.postjobfree.com

214-***-****

OBJECTIVE

Looking to secure a rewarding position as an Administrative/Office Assistant within a professional environment where I can utilize my experience, skills, and expertise to fully meet business expectations.

QUALIFICATIONS

Ability to communicate effectively both orally and in writing

Strong interpersonal, analytical, and organizational skills gained through 25 + years experience within high volume business practices

A team player who works with others to achieve shared goals and committed to team success

Attention to detail, problem solving skills and the ability to multi-task and prioritize work

Quality decision capability

Integrity and Trust

PROFESSIONAL EXPERIENCE

AMERISOURCEBERGEN SPECIALTY GROUP/ October 2007- May 2016

US BIOSERVICES SPECIALTY PHARMACY

Benefits Verification Specialist-Oncology

Provided intake services and setup for all new patients

Performed Benefits Verification related to patient’s drug therapy

Coordinated Co-pay Assistance related to patient’s drug therapy

Reviewed clinical documents for prior authorization /pre-certification submission purposes

Initiated, completed and tirelessly pursued Prior Authorization approval from insurance carriers

Troubleshoot and resolved patient/payor issue inquiries within committed time frames

Coordinated the patient’s care with physician offices, nurses, pharmacists and patients

Established and maintained strong customer relationships with patients and physician practices

Maintained current notes and documentation related to patient’s drug therapy and HIPPA guidelines

Ensured a continuous quality improvement customer service approach and communicated ideas to the healthcare team

Actively participated in roundtable discussions with Pharmacists, Nursing Services and Pharmacy Care Coordinators to review cases and pharmacy care plan issues

Worked in a team-structured environment and provided support to other team members

Performed related duties as assigned

THE MEDICAL PROTECTIVE COMPANY Feb 2002-Dec 2006

Client Service Representative Aug 1988- Feb 1999

Provided services for new business and renewal medical malpractice insurance policies

Established strong customer relationships with independent agents, physician practices and attorneys

Received, researched, documented and resolved all customer inquiries to ensure customer satisfaction

Participated on teams which developed new procedures to enhance customer service operations

Transcribed medical malpractice case reports and made retention calls to customers

Supported Call Center by taking overflow calls and handling to conclusion

Coordinated special projects as assigned by supervisor

CATHY LARKIN

PAGE 2

FRED OWENS, MD Feb 2001-Feb 2002

Insurance and Billing Coordinator

Entered daily office charges, surgery charges and monitoring charges

Filed electronic and paper claims and ensured that the proper money was received

Posted payments (EOB’s)

Mailed letters and/or phone calls to insurance companies and patients (Collections)

Answered all patient account inquiries

PROFESSIONAL DESIGNATION

Texas Department of Insurance, General Lines Agent – License #942288

Texas State Board of Pharmacy, Registered Technician Trainee - #148914

EDUCATION

Eastfield College

COMPUTER SKILLS

Microsoft Word, Excel, Power Point, Outlook, Sharepoint

REFERENCES

Available upon request

Contact this candidate