IT Manager/Director

Michelle Lynn Morey, CSM, ARM *** Rector Place, #*X New York, NY 10280

917-***-**** *****.********@*****.***

I.T. Director and Manager with over 20 years of experience leading high performing, successful software development and business systems teams in the Insurance and Behavioral Health industries. Management Project Management Team Leadership

Agile Methodologies Iteration/Sprint Planning Conflict Resolution Vendor Relations Business Solutions Product Configuration EXPERIENCE:

Liberty International Underwriters, Inc., New York, NY 1/11 – Present Manager, Business Systems

Collaborate with U.S Regional I.T. V.P. in the development of business and information system vision, critical success factors, budgets and operating plans

Lead through hiring, coaching and mentoring of I.T. business analysts, developers and project leaders including collaboration on individual performance objectives and development plans in alignment with U.S project and SBU goals

Manage and monitor a team of 15+ Regional I.T. business analysts & developers in requirements gathering, development, testing approach and methodology of SDLC best practices

Conduct appraisals, evaluations and compensation recommendations for direct reports

Scrum Master of the U.S. SPC Compliance Rater Project which reduced time to market of the final product by 40%

Responsible for project management oversight of internal and external Underwriting B2B applications, program business and open brokerage projects within the US region of Global Specialty

Managed a multi year software development project for program business to create and implement automated custom FTP protocol interfaces and backend products that facilitated the proper reporting of business transactions, which resulted in $275 million of reported gross written premium and streamlined claims, reinsurance and financial reporting

Coordinate and conduct regular meetings with B2B software vendors and Global Specialty U.S. business stakeholders to ensure timely handling of enhancements and production issues from initiation through implementation

Responsible for identifying program business software system project needs within Global Specialty U.S. and assigning appropriate resources

Collaborate on and prepare charters and business case documentation for new Global Specialty U.S. I.T. projects

Develop and execute requirements based project plans and complete revisions as appropriate to meet changing business needs and timelines

Provide status reports and regular communication to the Global Specialty U.S. I.T. and business teams regarding timely completion of Regional I.T. deliverables and potential risks to projects Institute for Community Living, Inc., New York, NY 1/07 – 1/11 Director of Application Development

Provided overall management of all projects related to the design, development and implementation of organizational software applications and systems for use at a social service agency with 1200+ employees and annual revenues of over $95 million

Configured and implemented a customized Enterprise Resource Planning software, which yielded a 20 to 30 percent increase in revenues and consistent payments from insurance companies in the range of 95 percent

Mentored and monitored Agency system users on application issues and reporting capabilities; Served as the direct interface for all Agency users and determined the appropriate referral of bugs and incident reports to software developers

Collaborated with and provided oversight of software vendors, systems analysts, designers and in house end users in the testing of new and existing software programs

Orchestrated feasibility studies and evaluated proposals for software products and enhancements and provided recommendations to Agency executive management

Provided ongoing cultivation, dissemination and enforcement of Agency functional policies, procedures and quality assurance best practices to meet federal, state, Agency and CARF accreditation guidelines

Coordinated with the CIO and CFO in preparing, establishing and monitoring the software budgets for the Agency I.T. department

Supervised and managed Agency clinical software trainers and testers, including recruitment and performance evaluations

Former Chairperson of Anasazi Software National Alliance Provider Services Special Interest Group with membership of over 140 social service agencies

Former Treasurer of Anasazi New York State Users Group Michelle Lynn Morey, CSM, ARM 200 Rector Place, #9X New York, NY 10280

917-***-**** *****.********@*****.***

Jewish Board of Family & Children’s Services, Inc., New York, NY 3/01 – 12/06 Software Training Manager/Project Manager

Member of Agency project team charged with development of product specifications, decision rules and interfacing with software developers to create technology business solutions for the largest social service Agency in New York State with annual revenues of over

$200 million

Developed and delivered an information technology training program and related technical training materials of Agency client demographic and insurance billing software (Anasazi) for a user base of over 3000 employees

Collaborated with the Project Director and I.T. database administrators in the design of database conversion files, enhancement documentation and strategies for roll out of Anasazi to Agency staff

Managed and supervised a data administrator and the application support specialist team, including performance reviews, recruitment and training

Maintained and directed oversight of all data tables for use in the Anasazi program, including billing modalities and employee security database

John Hancock Financial Services, New York, NY 7/99 – 6/00 Marketing Representative

Marketed new policyholders for life and health insurance lines through cold calls, sales seminars and direct mail

Developed, designed and implemented individual and group sales presentations

Prepared illustrations for use with life and health policies

Maintained existing clientele through professional service and continued education in product dynamics Fremont Compensation Insurance Company, San Francisco, CA 10/91 – 4/99 Systems Analyst

Prepared specifications for the development of a workers’ compensation proprietary software application (FOCUS)

Participated in unit and business testing of the FOCUS application to ensure accuracy prior to distribution

Conducted on site training and off site troubleshooting for the offices that had converted to FOCUS

Designed technical training material of the FOCUS application as a reference tool by Fremont staff

Demonstrated an ability to learn the various facets of a project and handle the multiple tasks necessary to contribute to the overall success of the team

Senior Claims Examiner

Maintained a workers’ compensation claims caseload, including heavily litigated and disputed claims

Accurately managed reserves and a 100% opening/closing ratio on a monthly basis

Thoroughly investigated and evaluated claims for compensability and appropriate benefit distribution

Negotiated monetary settlements with legal representatives and individual injured workers on those claims that had escalated to the level of permanent medical disability

Prepared and presented case status reports and conducted periodic reviews of open claims for insured businesses EDUCATION & CERTIFICATIONS:

Certified Scrum Master (CSM), 2017, Scrum Alliance Master’s Certificate in Project Management, 2014, George Washington University/ESI International Associate in Risk Management (ARM), 1997, Insurance Institute of America California Western School of Law, San Diego, CA

University of Richmond, VA, Bachelor of Arts

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