Jean Marc Desgranges
St Helens
WA9 2DP
****.*.**********@*****.***
**.****.***********@*****.***
Personal Profile
A friendly and polite individual with high levels of personal drive and motivation who has been termed a trustworthy, hardworking and reliable from previous employers. Able to learn new skills quickly and effectively and willing to undertake any further training to enhance existing skills. Is currently seeking the opportunity to gain employment within a customer focused environment and possess all the necessary skills to deal with customers on both a professional and caring manner
Key Skills
Excellent communication skills both written and verbal
Able to deal with the client diplomatically and effectively
Able to work well as part of a team and equally using initiative
Confident and resourceful with a strong work ethic
Considered a valuable team member supporting colleagues at all times
Excellent time management skills – able to prioritise work loads
Able to work well under pressure – resolving conflict calmly and effectively
ISECURE (NW) Limited Jan 13 - present
Work as a (CP officer doing body gard) to ensure the safety of our principal
Also as a ( DS door supervisor in several night clubs and bar’s in St helens)
Work as part of a team in the saints ground has ground response ensurin the safety of all
Visitor and staff.
GDM, Security and Training Feb 12 – Dec 12
PES (Personal Escort Section)
RST (Residential Security Team)
Taking responsibility for stopping people getting in to the principle or the (VIP)
Looking out for imminent danger to the principle
Taking immediate action and resolving conflict calmly and effectively
Adhering to strict Confidentiality policies and procedures at all times
Supporting colleagues to ensure maximum safety
Thatto Heath Children’s Centre MATCH Set 09 – Nov 12
Helping to run a group for men encouraging them to work with their children
A weekly group which includes employed and unemployed men on a voluntary basis
Encouraging men to bond with their children
Working through imaginative activities to encourage learning through play
Select Security Security Guard Oct 09 – Dec 09
Working on a construction site on a night shift pattern, signing in staff and visitors
Patrolling the area and searching for intruders
Challenging trespassers calmly and professionally
Adhering to strict health and safety policies and procedures
Sun Quest Vacation Holiday Representative Jan 07 – Jul 07
Responsible for ensuring holiday guests were looked after
Generating income from the sale of excursions and other related items such as car hire, sun cream and phone cards
Carrying out airport duties including – collecting guests and transferring to their accommodation
Returning guests to the airport in preparation for their flight home
Liaising with hotel guests and staff to assist in public relations between them and the Company
Chairing welcome meetings and ensuring guests have all the information they need to enjoy their stay
Organising and taking part in entertainment for the guests – being involved in cabaret shows and taking guests to local pubs and clubs
Completing all administration duties, sorting, collating and analysing paperwork
Attending resort meetings and raising relevant issues and problems
National Palace of Haiti as an( UCP) officer
Work as under cover for two years in gang related matter from (99 to 01)
One year as an operatoin supervisor on gang,weapons and drugs .
Education and Training
2012 SIA Close Protection Operative
2011 SIA Door Supervision
1992 – 1999 Thomas Jefferson Academy, Kayanou
Received a high school Diploma from the state of New York
Additional Information:
Able to speak 4 languages – English (fluent), French (fluent), Spanish (fluent) and mother tongue Creole
References are available on request.