Management Project
Resume:
Razan A. Shaheen
Kuwait – Salmiya
***********@****.***
Professional Experience
SAMSUNG Electronics Levant Amman, Jordan
Warranty Assistant Manager Aug 2013- Oct. 2015
Duties & Responsibilities
Verifying warranty claims on daily basis.
Supporting SAMSUNG partners across Levant in order to make claiming process smooth and easy for both sides.
Giving training for the new partners & new partner’s staff about warranty & claiming process.
Oversee the warranty process from submission to the fulfillment of partner’s & end user’s requirements.
Warranty system management and administration of warranty requests using SAP.
Review warranty policies and procedures to fit the market and the needs of the partners.
Monthly and weekly analysis for the claims, partners & products.
Monitor partners repairing trends, and analyzing the reason of any fluctuations in the trends, in order to take the correct action.
Ensure claims and warranties are handled in compliance with company policies and standards as well as with local legislation.
Costs control, analysis of efficiency and overall quality of the service.
Conduct monthly and quarterly auditing visits to the partners across Levant to ensure all claimed repairs were actually done, inspect the used parts and scrap it.
Darwish Al-Khalili Company Amman, Jordan
Operation Section Head Nov. 2010 – July 2013
Duties & Responsibilities
Handle and monitor of claims to factories and vendors for defectives, shortage, missing parts.
Prepare the PO's for the material which is used in the production.
Keep up-to-date service records and submission to top management on periodic basis detailing the activities and performance of the Customer Care Services.
Formulate and maintain an adequate service process and policy to efficiently deliver the basic and high-end service.
Middle East Complex for Engineering, Electronics & Heavy Industries Amman, Jordan
Production Planning Engineer Jan 2009 - Oct 2010
Duties & Responsibilities
Production Planning: build monthly, weekly production plan to ensure delivering the orders at the determined time.
Cost Finished Goods.
Project study: feasibility studies (for machines & raw materials).
Proposals Studying: proposals comparisons for raw material & machines based on Quality, prices…etc
Claims & shortages follow up: Find each product claims & shortages to follow up the required quantities & modifications with the production lines & the supplier.
Jordan Telecom Group Company Amman, Jordan
Trainee at Quality Management System Department Oct 2008 - Dec 2008
Educational Background
2004 – 2008 : Bachelor degree in Industrial Engineering: Hashemite University, Zarqa / Jordan
1991 – 2004 : High School graduate Al Dur Al Manthour Secondary School, Amman / Jordan
Languages
English: Excellent
Arabic: Mother Tongue
Elective Courses
Project Management.
Operations Research
Production Planning and Control.
Ergonomics "Human Factor".
Statistics for Engineers.
Quality Control tools, Statistical Process Control and Capability.
Manufacturing Processes, Metrology and Engineering Workshops.
Engineering Safety.
Energy Consumption.
Forecasting.
Additional Courses
Project Management for Professionals PMP (Certificate under process).
Supply chain Management Workshop.
Total Quality Management (TQM).
Lean Management.
Energy Rationalization on the production line.
Feasibility studies and Project evaluation workshop.
Japanese Ways in Developing & Managing the Factories.
Personal Data
Birth: April 18th, 1986
Nationality: Jordanian
Marital status: Married
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