Customer Service Microsoft Office

MYRON JONES

*** ***** **** ***** *** ***

Memphis, TN 38126

Email: ac3na0@r.postjobfree.com Phone: 901-***-****

PROFESSIONAL SUMMARY

Results driven business professional with several years experience in tax preparation, accounting, and face to face customer service. Flexible, hardworking, team player well versed in GAAP (General Accepted Accounting Principles) and familiarity with principles of economics and business statistics. Technically savvy and proficient in Microsoft Office suite. Excellent communication skills and candidate for CPA Exam.

EDUCATIONAL BACKGROUND

Master of Business Administration – Concentration in Accounting

Keller Graduate School of Management, DeVry University (December 2010)

Bachelor of Business Administration – Concentration in Accounting

Tennessee State University (May 2008)

WORK HISTORY

CONNEXION POINT, MEMPHIS, TN

Healthcare Communication Agent, 2015-Present

Obtain client information by phone; interviewing clients; verifying information.

Determine eligibility by comparing client information to requirements.

Establishing policies by entering client information; confirming pricing.

Maintains communication equipment by reporting problems.

CVS PHARMACY, MEMPHIS TN

Clerk/Cashier, 2011-2013

Maintained daily account of the cash transactions.

Promptly resolved customer issues to ensure quality service and satisfaction.

Developed solutions to customer complaints.

Recognized for outstanding performance.

MICHAEL WILSON, CPA, MEMPHIS, TN

Tax Examiner/General Accountant 2009- 2012

Provided payroll processing assistance for corporate clients.

Organized accounts by creating records and filing documents.

Calculated end of year accrual expenses related to salary, insurance, and prepaid expenses.

Responsible for managing client relationships.

Prepared annual tax returns for clients.

JACKSON HEWITT, MEMPHIS, TN

Tax Examiner 2008- 2009

Reviewed corporate financial records, including cash receipts, summary of transactions, and individual W-2s. Performed due diligence to ensure accurate and up-to-date information.

Conducted extensive tax-related interviews to obtain in-depth information regarding income, expenses, and deductions in order to prepare corporate/individual tax returns and properly complete all required IRS forms.

Achieved the highest rating on client satisfaction and earned multiple clients referrals due to outstanding service.

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