executive housekeeper

To: Managing Director

Human Resources Department

Dear Sir / Madam,

Due some information regarding the job available at your company, I would like to apply a position as Executive Housekeeper at your company and I am very interested to take this opportunity. VISION

To become the strongest professional in the hospitality industry, at the same position it’s self as the organization that concerns in Rooms Division.

I would really appreciate for anything your company has done, I would be happy to have to opportunity to meet and discuss about the job. Thank you for your attention and I am looking forward to hear you the best.

Respectfully,

SULIS TRIYONO PERSONAL DATA

Name : Sulis Triyono

Nick Name : Tyo

Address : Cluster pamulang city, jln. kemuning V, Rt 007 / 06 block K, No.12A Place/Date of Birth : Ngawi, April 02nd, 1984

Sex : Male

Height : 162 cm

Weight : 61 kg

Marital Status : Married

Religion : Moslem

Nationality : Indonesia

Mobile Number : +628********** / 085*********

Email : **************@****.***

**************@*****.***

Passport. No : W 229614

Skype ID : tyoesterr

2001-2003 Tourisms industrial senior high school28 Jakarta Majoring Service Hotel English course at tourisms industrial senior high school 28 Jakarta Computer course at tourisms industrial senior high school 28 Jakarta

Excellence in operating system of opera express 5.2, micros fidelio, material control, hotsos, wrike, JDS and primata system.

Able to do the towel art (1.Rabbit, 2.Mouse, 3.Elephant, 4.Frog, 5.Crab, 6.Snail, 7.Dog, 8.Bulldog, 9.Monkey, 10.Turtle, 11.Swan, 12.Duck, 13.Heart)

Excellence in knowledge and operating all machines of Taski, Fiorentini, Karcher, Nilfisk, chemical usage of Ecolab’s and Diversey, i-clean.

Fluent English oral and written, energetic, fast learning, and target oriented.

Computer (MS. Word, Excel, Publisher, Power point, Installation pc, and Photoshop)

Love to learn anything new, communicative, and able to work individual or in a team. October 2015 : Certify Pre-opening Management Alila & Commune Hotels and Resorts, Indonesia June 2015 : Certify Wrike Management system, Indonesia April 2014 : Certify basic safety training chemical Johnson Diversey, Singapore. Feb 2014 : Certify basic safety training chemical Syntech, Singapore. Nov 2012 : Certify basic life support & first aid course, Indonesia. May 2011 : Certify food handler and hygiene, Qatar. March 2011 : Certify basic life support & first aid course, Qatar. March 2011 : Certify second level award in food safety, Qatar. July 2010 : Reaching for appreciation as Asst. Store Manager of the month, KSA. May 2009 : Successful passed the BOT (Basic Operation Training Course Level 1), KSA. CURRICULUM VITAE

PERSONAL DATA

SKILLS

AWARDS

NON FORMAL EDUCATION

FORMAL EDUCATION

As Entrepreneur

Create a market list of orchids & suppplies items from Thailand

Manage the land 1000 meters to keep productive with all orchid & others supplies

Analysis with carefully wich type of orchids it was high required to manage the stok

Ordering the seedling orchids from Thailand and make sure delivered on time

Set SOP of packaging to deliver the goods to make sure the items is still fresh

Set the minimum stock for all variants of orchids & others supplies

Update the items and sent regularly to the customers & uploded into online shop as well

Make agreement with saveral courier in delivery proses to ensure safe on delivery

Make a good relations with all customers and do the courtesy chat after they received the goods to ensure guest is satisfied with our product and collect the feedback

Traces the daily sales records and do the action plan for the following day to get better sales

Set the target & make the monthly sales report and analize wich sector need to be improve

Create the TOP 12 moving items and reduce / minimise the non moving items

Make a good deals by use the monthly promotions or package on special day or conditional to boost the revenue by end of the month

Do costing analise every end of the month, and manage to be efficient and wisely on the following month

Ordering all equipments to support all operations to run smoothly

Ordering all chemicals to eliminate pest & do training the training to all workwers about dosage of usage,etc

As Executive Housekeeper

*5 Hotel in Jakarta, which is part of the biggest chain Hotel Pullman Jakarta Central Park, offering 317 rooms and Suites

Managing Housekeeping department in daily basis with employee 1 AEHK, 9 Supervisor, 3 Order take and 97 aattendantss.

Find the vendor & ordering new amenities design according Accor Brand Standards

Managing Expenses on daily basis and monthly expenses including the reports

Do actions plan during heavy back to back on above 90% occ.

Managing expenses cost of guest amenities, supplies, and chemicals ordering.

Do PNL in every month and submit to Financial Controller cc Hotel Manager & General Manager WORKING EXPERIENCE

March 2016 – December 2016

January 2017 - Present

Completion of weekly room inspection with maintenance and completion of inspection deficiencies.

Make a master plan to clean the area, and make a floor plan.

Dealing with third parties outsourcing such us laundry, Pest control, Landscape, Pool, Public Area outsourching for the renewal contract

Organize inventories with accounts and general store for linen, uniform and fixed assets.

Liaise closely with all departments with regard to servicing and handling of incoming groups, VIP's

Ensure the room is well prepare and in tip top conditions on daily basis and especially for VIP category

Ensure the Pullman brand standard setup is implements on daily basis

Committed to Execute the H.A.C.C.P Program in Housekeeping and Laundry (Certified)

Managing cost of casual and daily worker base on variable cost monthly basis

Execute the program planet 21 on the hotel premises including implementation vertical garden

Ordering additional OE in Housekeeping and Laundry department to completing quality of the cleanliness

Ensure the public Area venue is in good conditions and well maintained on daily basis and quarter project

Make a project records for Room, Public Area, Laundry, Landscape, Pest Control, and Pool

Ensure the rooms for crew airlines such as Etihad, Emirates, Qatar Airways, Cathay pasific, is ready all the time with high standards

As Executive Housekeeper (Pre–Opening Team)

*5 Hotel in Seminyak, Bali. Which is Part of Commune Hotel and Resorts in Europe and Comprising 240 Ocean or garden 64sqm – 711sqm facing an oasis on the seafront.

Create the SOP, present to Hotel Manager and General Manager.

Create room standards for mock up room set up as per S.O.P.

Handle all 3rdparties contract such as laundry, florist, public area, landscaping, pest’s control and maintenance issue.

Do hiring all employees Housekeeping, 1AEHK, 10 supervisors, and 83 attendants.

Do snagging guest room after handover from project with Chief Engineering.

Follow up all projects pending after snagging and reporting to GM every end of the month.

Create all Housekeeping form and management level regarding Housekeeping operational.

Organize inventories with accounting and general store for linen, uniform and fixed assets and completed all monthly inventories on time.

Ordering all OS & E for Housekeeping aand dealing with the supplier according to the hotel budget.

Budgeting room revenues achieved and prepare annual Housekeeping budget, (Laundry)

Meeting of budgeting % for Housekeeping expenses and prepare preliminary Housekeeping expenses budget.

Discover and reporting of room revenue and occupancy discrepancies.

Prepare purchase orders and order supplies as required.

Control and accuracy of maintenance log and scheduling GRMP run smoothly.

Completion of weekly room inspection with maintenance and completion of inspection deficiencies. November 2014 – March 2016

Create working instruction in housekeeping department and task breakdown in housekeeping department.

Create. all form in housekeeping department on general and specific form and create the training calendar to new hired employee

Create slide training module presentation to present to the new hired during the orientation.

Conduct all appraisals in Housekeeping department, conduct one to one training and skill training in Housekeeping department.

To assist other departments with disciplinary policies and procedures to be the "sounding board" in this area for the hotel, supporting, motivate and training to the attendants to reaching their goals in.

Make a master plan to clean the area, and make a floor plan.

Do a training plan and training records in housekeeping department rooms and public Area.

Do actions plan during heavy back to back on above 90% occ.

Managing expenses cost of guest amenities, supplies, and chemicals ordering.

Pre-PNL in every month and submit to Financial Controller.

Receiving all FF&E during pre-opening and continue to manage inventory asset.

To liase closely with all departments with regard to servicing and handling of incoming groups, VIP's

To inspect all hotel areas to ensure both the cleanliness and comfort of the hotels guests are maintained and that all standard amenities and touches are provided in rooms and public areas As Executive Housekeeper (Pre–Opening Team)

5* Hotel in Batam, Montigo Resorts Nongsa have 88 villas with 100sqm/villa, 26 Residences with 150sqm/unit, 33 Studio Residences with 275sqm/unit.

Create the SOP and present to Room Division Manager.

Do the room standards set up as per S.O.P and set up mock up villas.

Handle all laundry operation, equipment, and laundry maintenance issue

Do hiring all employee Housekeeping, 1AEHK, 1Ldy Mgr, 7 supervisors, 52 attendants.

Follow up all projects pending after snagging and reporting to GM every end of the month.

Create all Housekeeping form and management level regarding Housekeeping operational.

Conduct all appraisals in Housekeeping department.

Take cares all owner properties villas, residence, studio residences

Find and dealing with the supplier according to the hotel budget.

Conduct one to one training and skill training in Housekeeping department.

Conduct daily operation meeting between HK, Laundry, and Landscapes.

Organize inventories with accounts and general store for linen, uniform and fixed assets.

Ordering all OS & E for Housekeeping department and receiving tracking.

Budgeting room revenues achieved and prepare annual Housekeeping budget

Meeting of budgeting % for housekeeping expenses, and budgeted room division profit.

Following hotel purchasing policies.

Discovering and reporting of room revenue and occupancy discrepancies.

Achieving of hotel budgeted profitability.

Help prepare preliminary housekeeping expenses budget.

Participation and attendance at weekly department head meetings November 2013 – September 2014

Prepare purchase orders and order supplies as required.

Complete all monthly inventories on time.

All staff vacation schedules completed and maintained.

Control and accuracy of maintenance log and scheduling GRMP run smoothly.

Completion of weekly room inspection with maintenance.

Documentation and completion of inspection deficiencies. Second generation of Hotel Mulia Senayan 5* independent luxury hotel in Jakarta, Indonesia with 926 rooms. Now present in Bali as the biggest project In Southeast Asia as register 6* Diamond Hotel which is The Mulia 111 Rooms, Resort 526 Rooms and villa 108 Villas. o Create the SOP together with Executive Housekeeper then presents to Cluster Director of Housekeeping and then cc to Director of Residence to get approval. o Create the working instruction in Housekeeping department. o Create the task breakdown in Housekeeping department. o Create all form in Housekeeping department on general and specific form. o Create the training calendar to new hired employee. o Make training module slide presentation to present to the new hired during the orientation. o Setting Hotel Service Optimization System (HOTSOS) system in Housekeeping department & florist. o Make a requisition of all OS & E in Housekeeping department. o Receiving and tracking every single item been order to receive well and in proper storage. o Do the ordering the guest supplies as per budget available. o Do interview all Housekeeping department manning in total 634 attendant. Public areas, room attendant, 27 supervisors, and 7 managers.

o Do the snagging of all property to be forward to project manager or Chief Engineering to be rectifying as per standard.

o Set up the mock up room to be show room and Do the room standards set up as per S.O.P. o Do the scheduling of all housekeeping team and leader and monitor housekeeping budget. o Make a master plan to clean the area, and make a floor plan. o Attending weekly meeting Hotsos system and Opera issue & daily morning briefing. o Do the appraisals for the staff and supervisor level of Housekeeping department. o Create the Housekeeping section into opera system. o Make sure all supplies and other housekeeping item is up to standard, and maintain correctly on the main store.

o Conduct the monthly inventory, and make sure are under control and monitor as well, no discrepancy.

o Do a training plan and training records in Housekeeping department rooms and public Area. o Do actions plan during heavy back to back on above 90% occ. o Managing expenses cost of guest amenities, supplies, and chemicals ordering. o Do PNL in every month and submit to Executive Housekeeper. o Conduct leadership meeting for all supervisor and manager once a month. o Receiving all FF&E during pre-opening and continue to manage inventory asset. March 2012 – November 2013

As Housekeeping Manager (Pre-Opening Team)

Grand Heritage Group 5* As Executive Housekeeper, Doha, QATAR. (Pre-Opening Team). 136 Luxurious Rooms with 169sqm/room. Founded in 1989, Grand Heritage manages and/or owns 22 luxury Hotels in USA, Italy, Qatar and India. Specializing in historical boutique hotels. Key Responsibility

Create the Standard Operating Procedures (SOP) to ensure the high standard and cleanliness. Review the evaluation performance the attendant (probation period) / appraisals. Handling all laundry operation, equipment, and laundry maintenance issue. Assists Room Division Manager to run smoothly the hotel operation. Managing guest rooms, mentors, develops, provides training and evaluates team to ensure Continuously improvement, planning for succession and smooth operation of Housekeeping department.

Prepares and reviews yearly budgets and financial operational business plan to enhance overall business needs of the division and to monitor all costs/expenses and recommend/institute measures. Review the profit and loss statements of Housekeeping and laundry department and supervisors on a monthly basis.

Review and negotiate, together with the Hotel Manager, the contracts for outside contracts such as laundry, chemical, suppliers, and annual business plan, etc. Ensure that all services offered by housekeeping are always available, and are carried out with the utmost efficiency and courtesy.

Liaise closely with all departments with regard to servicing and handling of incoming groups, VIP's Attend morning meeting with the Hotel Manager and meeting with representatives of each department once a month.

Inspect all hotel areas to ensure both the cleanliness and comfort of the hotels guests are maintain and that all standard amenities and touches are provide in rooms and public areas. Assist other departments with disciplinary policies and procedures to be the "sounding board" in this area for the hotel. Supporting, motivate and training to the attendants to reaching their goals in. To be fully conversant in the Hotel Emergency procedures in relation to Fire, Bomb threats and Health and Safety.

To be fully conversant with all the legislation pertaining to the hotel operation, in particular with regards to the service and consumption of alcohol on the premises. To be very hands on in all departments of Housekeeping December 2010 – January 2012

As Asst. Store Manager, Riyadh, KINGDOM OF SAUDI ARABIA. Owner by Mr. Yousef Al – Rajhi the 3rd Riches person in Riyadh, dr.CAFE® COFFEE is a leading of quality products offers guests distinct coffee varieties from different coffee regions including Central and Latin American, Arabian Peninsula, Eastern Africa, and Indonesia and Asia Pacific.

. .

Responsible of cost controlling.

Product quality control.

Execute the BSMS (Basic safety Management System) checklist at least 93% scoring. Monitoring standard operational should be 100% according corporate order. Responsible for the general operational and reporting to manager. Do the ordering twice a week to supplier to make sure there is no critical of product or over stocks. Make monthly schedule for the team member.

Follow up the maintenance issue.

Responsible for the monthly inventory.

Attending monthly meeting between MUM, AM, OM.

Help barista to taking order, Assemble the order, then serve the order if rush time. Do a sales tracking to monitoring, And product tracking. Do the inventory of all company property.

Do the training to the staff to do up selling, link sealing, cross sealing. Al – Safriya Majesty Palace as Housekeeping Senior Supervisor, Manama, BAHRAIN (Pre- Opening Team)

The biggest Palace in Bahrain, this is the main Palace of the Kingdom of Bahrain, owned by His Majesty King Hamad bin Isa Al Khalifah.

Ensure the cleanliness of the Majesty Residence, Prince Residence, Ballroom, Government Residence, gym, meeting room, hospital, private spa, make sure outside area and all palace property in good condition as standard, Reporting all to Executive Housekeeper, or Director of Palace Residence.

Updating the status of palace event, daily checklist update, make the monthly schedule for the staff, project planning accurate to standard cleanliness. Follow up the maintenance issue to make sure all in the good condition and working as well, checking the general equipment of Majesty then report to Executive Housekeeper or Director of Palace residence. August 2007 - Feb 2009

April 2009 - August 2010

*5 Hotel Makkah, KSA

As Housekeeping Supervisor (Pre – Opening Team)

Set in an extraordinary location steps away from Masjid al-Haram, this Hilton hotel in Makkah offers accommodation choices in 799 Rooms with 48 – 398sqm /rooms. All rooms are exquisitely furnish with a contemporary kitchenette, ideal for families and extended stays. Assist to received FF& E and OS & E.

Do training for room attendant on daily cleaning.

Conduct the amenities inventory.

Help to setup mock up room to be standard training for all room attendant. Cleaning room after handover from contractor.

Assist AEHK to do the room snagging.

Making the schedule of rank file.

Checking room and inspect before guest checking.

Report to Engineering if any electric device or FF&E not on proper condition. Manage and maintain pantry condition always tidy.

Ensure the cleanliness all room must be on top condition specially VIP Century Park Atlet Hotel 4*Senayan, Jakarta as Room Attendant. Hotel Atlet Century Park was established in 1991, and stands as one of a top of the lines in 4 Star Luxury Business With 475 spacious and newly renovated rooms, Receive work assignment, Keys and supplies from the supervisor and sign the key log book accurately. Inform valet service to collect guest’s clothes for laundry, Dry cleaning or pressing services making bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal. Replenish bathroom supplies and room supplies, ffollowing the standard cleanliness of aught regulation. Preparing trolley with guest supplies and guest amenities, Make sure of 100% each room is clean as per standard and all facility works properly, Directly report to floor supervisor if any maintenance issue or wrote on daily room status sheet, always changing the bed sheet and towels, dusting, vacuuming room carpet, and general cleaning bathroom, vacuuming corridor and remove cigarette butts, remove all room service tray and placed on pantry Nov 2004 -April 2006

May 2006 - June 2007

Gran Mahakam Hotel 5*, Jakarta as Room Attendant.

Five-star boutique hotel with 158 Rooms European architecture with 111sqm/rooms beautifully appointed rooms, attentive and friendly service are just some of the hallmarks of Hotel Gran Mahakam. .

Receive work assignment, Keys and supplies from the supervisor and sign the key log book accurately. Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services to be send to laundry / call the valet, making bed / bedding, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal. Replenish bathroom supplies and room supplies. Following the standard cleanliness of aught regulation, preparing trolley with guest supplies and guest amenities, make sure of 100% each room is clean as per standard and all facility works properly, directly report to floor supervisor if any maintenance issue or wrote on daily room status sheet, always changing the bed sheet and towels, dusting, vacuuming room carpet, and general cleaning bathroom, vacuuming corridor and remove cigarette butts, remove all room service tray and placed on pantry. Job and training at JW.Marriott Hotel 5*, Jakarta at Housekeeping & Laundry. Learning how to folding a bed sheet, towels, pillowcases, measuring chemical, learn to operating the machine, tumbler, pressing, and washing machine.

Learning how to use the machine high speed and low speed from TASKI, diluted chemical, following the MSDS and PPE, Cleaning the guest room, and take care the public area. Part time at Amadeus Café, Jakarta as Waiter.

Do the set up table, set up buffet food, taking order, serving, and clearance, checking all service equipment to make sure clean and tidy, assist the guest if required something. Nov2003 - Jan 2004

Nov 2002 - July 2003

Feb 2004 - Oct 2004

Table manner and coffee break at Tee Box Café, Jakarta.

Second learning and at introduce standard utensils and cutlery, how to setup as standard international table setup and other basic service. Job and training at Century park Atlet Hotel 4*Senayan, Jakarta at pastry.

Learning how to make bread, croissant, Danish, sponge cake, pastry garnish, pastry display to buffet, assist the staff on general operation.

Table manner and coffee break at Ciputra Hotel 5*, Jakarta.

Learning and introduce standard utensils and cutlery, how to setup as standard international Table setup and other basic service.

August 2002

Jan 2002 -March 2002

October 2001

Contact this candidate