Microsoft Office Information Technology

Gerald Chukwudi Ohaegbulem

(ITILV* Foundation, Database Management Essentials certificate(Coursera), B Sc. Computer Science, M.Sc. Information Technology, NIM, Cybersecurity Certificate)

Tel. No. +234 806-***-****: Email: ****************@*****.***, *************@*****.*** Address: 11 Adekoya Street Ikate Surulere, Lagos

Objective Seeking to work with a team that drives an organization where proactive service delivery, innovative ideas towards digital transformation of business operations are highly valued; where my quality Information Technology services skills can drive the business ideas to achieve profitable Returns on Investment (ROI).

Skills & Experiences Experience with:

Microsoft Office 365 Administration

Cybersecurity

Windows Server Administration - Windows Servers 2003, 2008/R2 and 2012

Azure AD, Cloud computing, Domain Controller, Microsoft DNS, Active Directory, Group Policy, DHCP,

Network Support: (LAN, WAN, VPN), TCP/IP troubleshooting and Cyberoam Administration.

Security Support: Cybersecurity Analyst; Configure Antivirus Admin servers and monitoring systems.

Desktop Support on: Win XP, Vista, Windows 7, Windows 8 and Windows 10

Help Desk Support, Disaster Recovery, Troubleshooting, Kaspersky Antivirus, ITIL v3

Team Building, Training, Project Planning, Project Management,

Software and Hardware Installations, IT Security Best Practices, Virtualization, Microsoft Office

Business Intelligence reporting (Power Pivot and Sql Re

Management: Pro-active Leader, Communicative Skills, Analytic Reporting, Professional Services Delivery, Presentation Development, Strategic Negotiations

Database: Microsoft SQL Server, MySQL, Reporting Services and Power Pivot, ORACLE

Programming Languages: HTML, XHTML, ASP.NET, C#

ERP: SAP, Microsoft Dynamic NAV, Magnet Accounting Solution. Contributions:

Successfully Deployed Microsoft Office 365 Enterprise mailing platform in Chicason Group and Administration of the Solution till date.

Designed and implemented a single Domain Network in Chicason Group of Companies and Active Directory syncronised to Azure AD.

Participated in the Redesign of Chicason Group’s website to a consolidated website.

Provide Windows administration (Desktops, Handhelds and Servers) for both local and International locations.

Database designing and Administration

Training of Users on Deployed Applications and network operations including: log-in procedures, logging in of issues, network management, software permissions, printing issues resolutions, security and use of Enterprise software’s.

LAN/WAN/VPN administration

Intrusion detection and prevention (IDP) monitoring. Also, manage company Websites, AD/DNS, wireless access points and load balancers. Design and implement highly available (HA) and disaster recovery (DR) solutions for Enterprise Application Database using SQL Server replication.

Designed and implemented file backup system for employees.

Management of company’s Volume licenses (Application licenses).

Application Support and End user trainer

Project negation, price analysis, vendor selection and supervision.

Database Backup / Restore administration for business continuity purposes.

System Change management and General IT Infrastructure management.

Design of business manuals, Application documentations and SOPs.

Upgraded 5 servers to Windows server 2012 and beefed –up antivirus administration through Central Administrative console.

Work Experiences:

March 2017- Present Head IT Operations/ System Administration (Chicason Group of Companies Nig Ltd) As the Head of IT Operations and Systems Administration, my responsibilities include and not limited to:

Microsoft Office 365 and Azure Administration: Add users, Groups, manage accounts and configuration of:

-E-mails in Microsoft Outlook.

-license administration

-skype for business

-OneDrive and SharePoint administration.

Administer/Participate in installation of new hardware and software in the Group eg. Servers, Telephony etc.

Active Directory Administration

Security Administration (Endpoints, Servers and mobile security)

Diagnoses problems identified by users of IT resources and provide first level support.

Resolves operational issues or escalates to appropriate support units (in-house or vendor).

Predicts further potential problems that may arise from the same underlying cause and provides solutions to forestall a reoccurrence.

Keeps a log of user complaints.

Monitors functioning of equipment to ensure systems operate in conformance with specifications.

Performs regular backup and recovery activities based on defined procedure.

Analyses information to determine, plan and recommend layout and installation of new computers and peripheral equipment (or modification of existing system) for effective use of allotted space.

Prepares Progress Report at regular intervals and facilitate project review meeting with project sponsor to discuss project achievements, issues, challenges and solutions.

Manages stakeholder’s engagement and communications before, during and after the project

Implements disaster recovery procedures and business continuity plan.

Coordinates the activities of the IT Operations Management Unit.

Assists in the development of IT strategy, plans, policies and procedures in line with corporate and business strategy.

Implements IT strategy, plans, policies and procedures.

Establishes project milestones, project tools and aids and communication channels for the project.

Documents and manages the project plan from initiation, execution through to completion and handover of project deliverables.

Negotiates contracts and manages relationships with IT vendors and subcontractors according to approved contracts and service level agreements.

Creates and communicates a clear, concise and convincing business case to IT and non-IT audience before embarking on any IT project.

Anticipates risks that could occur on the project and develops appropriate controls to mitigate them. January 2012 – March 2017 System Administrator - Applications/ Infrastructure [Team Lead] Chicason Group of Companies Nig. Ltd

ERP Implementations and Support of Business Applications

Website design and Administration: Corporate Website Content Admin- (HTML and ASP.net)

Microsoft Office 365 Administrator: Add users, Groups, manage accounts and configuration of E-mails in Microsoft Outlook, skype for business, OneDrive and SharePoint administration.

Database Administration: Create Tables, Database backups /Restore, Access Right management.

Windows Server Administration: Installations of Windows Servers and configuration of Server Roles on the servers.

Active Directory Administrator: Configure Group policies, DNS, DHCP, Manage users and computers on the network.

Installations and management of Desktops and Laptops. (Windows7, Windows 8, and Windows10) .

Local Area Network (LAN) and WAN supports. Network troubleshooting and network monitoring.

Help desk support (Attends to User’s general System Needs) -Coordinating in-house training in alignment with the Business requirements.

Software License Manager: Manage Volume licenses.

Database Administration (SQL Server 2012 and 2008): SQL Queries scripting and execution, Report Design, Database creations, Add Tables to Databases, Assign Users Access Rights to Database, Creating Users and User Groups etc.

Backup Manager: Taking Database backups /Restoration on Applications.

Managing User files backup for business continuity planning (Disaster recovery Administration)

IT Infrastructure Support/Change Administrator: Inventory management, Patch administration and upgrades in line with IT and Business Policies.

Trainer: Handling of End Users /staff training on the use of Application Packages and IT infrastructure.

Writing of In-house Application user's manuals and SOPs.

Network Security Administration: Access rules/ Access controls for Internet Users with Cyberoam and Kaspersky Antivirus administrative console.

March 2008 - January 2012 Junior System Administrator - A-Z Petroleum Products Ltd

(A Subsidiary of Chicason Group of Companies Nig. Ltd)

Desktop Support: Desktop systems Installations and Maintenance, Server Role configurations and shared Services configurations.

Active Directory Server Administrator for the subsidiary. Systems Hardware and Software Change Manager.

End User Support Administrator -Enterprise Application support (Resource person for the Support of Business Applications)

Supervises all IT Projects in A-Z Petroleum and makes sure Projects are delivered within timelines. -system security Administrator including (antivirus and system update management) -End User Trainer – (consultant)

Database Administrator (SQL server administration, Backup scheduling/Database restorations, Database Replication Administrator) –Enterprise Administrator etc. Sept.2006- Aug. 2007 Protocol Officer /IT Support at The Governor’s Office

(Governor of Akwa Ibom State) NYSC

IT Support: Responsible for Computer System Maintenance and Making sure that all communication gadgets were in good working condition during Exco meetings.

Designing Tags for Seat Reservations during Events and making sure that there is orderliness in the seating arrangements

Setting up Projectors for presentations during Exco meetings and giving supports when needed. September 2004 - February 2005 IT Support Trainee at GlaxoSmithKline Nig. Plc

Installation and administration of Windows Client Systems (Desktops and Laptops)

Installation and configuration of Internet and E-mail Services. (lotus Note)

Network troubleshooting

Installation and Configuration of Cognos Impromptu for easy reporting.

Database backup scheduling and backup Tapes management (changing of backup tapes and labeling tapes).

Networking of computers in the board room for trainings and Help desk support services. Education

2015-2016 -MSc. Information Technology National Open University of Nigeria 2006-2007 -Chartered Manager (Graduate Membership) --Nigerian Institute of Management

(NIM)

2001-2005 -BSc. Computer Science ---Imo State University Owerri, Imo State.

(Project: Electronic Billing system for Telecom Services---VB 6.0) 1991-1997 -SSCE ---Mbaise Secondary School, Aboh Mbaise 1986-1990 -Primary Education Community School Ogbor Nguru, Aboh Mbaise Certifications: -ITIL V3 Foundation certified (2013)

-Database Foundation --Coursera (University of Colorado Systems)-2016

- Cybersecurity and its Ten Domains- Coursera ( University System of Georgia)-2017

-Cybersecurity and Internet of Things- Coursera (University System of Georgia)-2017

-MCSA (IN View)

Courses & Trainings

2017 -Windows Security (Securing Windows Client) –Microsoft

-Introduction to Windows Server 2012 R2- Microsoft

-Security for Chief Security Officers (CSO)-Microsoft

-Security for IT Pros- Microsoft

2016 Querying with Transact-SQL (Microsoft Virtual Academy) Data Warehousing for Business Intelligence (University of Colorado Systems)

2014 BASICS OF MANAGEMENT ACCOUNTING

2013 Administering Windows Server 2012 – (Ha-Shem Network Services Ltd)

Administering SQL Server 2012

Administering Microsoft Dynamics Navision 2013 R2- (GEMS Consulting)

Querying SQL Server 2012

Installing and Configuring Server 2012

SAP BASIS TRAINING- (C2G Consulting)

SAP FICO Training

ITIL V3 Foundation - (First Logic Nigeria)

2009 Principles of Team Spirit in a Work Environment – (In-house training A-Z Petroleum)

2008 SQL SERVER 2005 Administration and Maintenance- (Truth Computer Solutions)

Active Directory Administration in Windows server2003

Human Manager Employee Self-service Training – (SystemSpecs)

2007 Nigerian Institute of Management (NIM), Uyo Akwa Ibom State

Communication Skills in Management, Business Ethics, Business Law, Business Case Analysis, Small and Medium Scale Business Enterprise, Management, Financial management, Marketing management

Interests/ Hobbies

Information Technology, Information Security, Governance, Management Training,

Music, Reading, Researching, ITIL and Gymnastics Organizations and Membership:

Nigerian Institute of Management (NIM) -January 2008 to Present

Nigerian Red Cross Association (Associate Member) 2015 till Date Awards:

Award for excellent performance as PRO WOTCLEF NYSC club in Uyo, 2006 batch B

Scholarship award for best performance in sciences in my community.

Award for good performance as Music coordinator NACC batch B Uyo Chapter. Referees:

Samuel Orih: 080******** Davison Obianwuna: 080******** Calistus Anamelechi: 080********

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