Customer Service Sales
Resume:
Diana Franco
Los Angeles, CA 90022
*.********@**.***
EXPERIENCE
Geek Quad. Best Buy; Duarte, CA 2017-Current
• Provides initial contact with client and runs basic test to determine product needs and service solutions.
• Performs product shipping and receiving and checks product for functuality.
• Assists sales team to explain services and technology to customers.
• Performs administrative activities for the Geek Squad Precinct. Shift Supervisor, Walgreens; Montebello, CA 2014-2017
• Coached team members to deliver extraordinary customer service in both sales floor and pharmacy.
• Handled all aspects of book keeping including; vendor invoices, ledgers, payroll and reconciled expenses.
• Resolved customer complaints and helped respond to customers’ special needs.
• Supervised the control of the store money including register counts, withdraws from bank, armored car pickup, safe deposits.
Pharmacy Cashier, Walgreens; Montebello, CA 2009-2014
• Answered heavy flow of phone calls and provided first contact with patients in store and drive-thru.
• Entered prescription information into a variety of insurance systems.
• Performed clerical tasks, such as filing, compiling and maintaining prescription records.
• Organized and prioritized a variety of tasks to reduce customer wait time.
• Assisted pharmacist with community outreach events. Receptionist, Jorge Cano CPS, Los Angeles, CA 2007-2009
• Greeted customers and assisted in entering client data into system accurately.
• Transformed previously manual processes relating to client data/records into an efficient, computerized system.
• Answered phone call inquiries and scheduled appointments with clients
• Calculated bills for services rendered, collected and processed customer payments. EDUCATION
East Los Angeles Community College Business Administration, Current. SKILLS
MS Word, MS Excel, MS Outlook, Customer Service, Conflict Resolution, Bilingual
(Spanish)
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