Customer Service Administrative Assistant

TERESA FORTUNE

**** ***** **. #** *******, CA ***27 760-***-**** *******.******@*****.***

Here is a letter to express my interest in bringing my year’s in front office experience to your already successful company. I’m currently seeking an immediate billing clerk position you have available. I’m highly motivated, energetic, easy going, analytical, communicative, bilingual (English/Spanish) with excellent work ethic and professional goals. I have the ability to generally think unconventionally with a lot of common sense. I strive to inspire and deliver great customer service with a smile.

As my enclosed resume indicates, my background includes over 10 years of office management experience

Receptionist/Administrative Assistant

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction accurately all at the same time.

Offer advanced computer skills in MS Office Suite and other applications/systems.

Key Skills

Office Management

Team Leader/Supervisor

Staff Development & Training

Professional Correspondence

Report & Document Preparation

Spreadsheet & Database Creation

Billing/Collections

Lost Prevention

Records Management

Meeting & Event Planning

Process Transactions

Expense Reductions

Experience

Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience. Results:

Helped drive a 20% increase in customer service satisfaction.

Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.

Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.

Education

Brawley Union High School, Brawley, CA

1982

Academic Diploma

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