Customer Service Manager
Resume:
JAMES STEPHEN HOMO DIAZ
Mabuhay Homes 2000 Dasmariñas, Cavite,
Philippines 4011
Mobile #: +966*********
E-mail Address: *****.*******.****@*****.***
Canada EOI Application number: E000839081
OBJECTIVE:
To be able to use and develop the skills and learning from my previous work experiences to help the company towards its Mission and Vision by doing all the best that I can do and be efficient enough in every work that will be assigned to me for the benefit of the company and for personal welfare as well.
WORK EXPERIENCE:
Abroad
Company Name : Al Rajhi Holding Group
Position Title : Executive Secretary to the office of CEO Industry : Manufacturing Company
Date Joined : November 29, 2015 - Present
Work Description
- Prepare presentations for the CEO meeting with the Board
- Arranging the flights, hotel reservation and transportation of the CEO for his meetings inside and outside the Kingdom
- Plot the entire year calendar of the CEO for his meetings with the company Presidents, ARHG affiliates/partners and the ARHG Board of Directors
- Organize all the documents of Industrial Sector for ARHG and keep a proper monitoring of all the agreements and contracts of the company.
- Keep the confidentiality of all the documents and information pertaining to the companies handled by the CEO
- Proper coordination to all the company Presidents for their meetings with the CEO Company Name : GAS Arabian Services Co. Ltd.
Position Title : Executive Secretary to the office of General Manager Industry : Trading, Sales & Services
Date Joined : December 17, 2012 to March 2015
Work Description :
- Assisting the needs of the General Manager
- Coordinating hotel & air ticket reservation
- Preparing reports needed by the General Manager
- Equalizing the schedules and meetings of the General Manager
- Clerical works
- Filing documents
Local
Company Name : Bank of the Philippine Island (BPI) Position Title : Phone banker Specialist
Industry : Banking & Finance
Date Joined : May 16, 2011 to May 18, 2012
Work Description :
- Assisting client’s needs when they call the customer hotline
- Endorsing request and complaints of clients
Abroad
Company Name : SIPCHEM (Saudi International Petrochemical Company) Position Title : Secretary
Industry : Petrochemical
Date Joined : February 2009 to February 2011
Work Description :
- Assist the Section Manager in his schedules, meetings/appointments, etc.
- Preparing the request for the office supplies and other needs of our Department
- Clerical work
Local
Company Name : IBM DAKSH PHILIPPINES
Position Title : Customer Service Specialist
Specialization : Customer Service
Industry : Call Center
Date Joined : September 07, 2007 to October 2008
Work Description :
- Handling and assisting the concerns of the clients in their accounts with strict confidentiality
Company Name : Vacation Club International
Position Title : HR Assistant
Specialization : Human Resources
Industry : Hotel/Leisure
Date Joined : March 26, 2007 to July 2007
Work Description :
- Monitoring employee’s daily attendance
- Responsible in Recruitment
- Administering pre-employment test and conducting Initial Interview to the applicants
- Responsible in submitting and filing of employees’ benefits like SSS and PAG-IBIG and opening an account for their payroll/salary
- Clerical Work
Company Name : Cavite Nagano Seiko, Inc.
Position Title : On-the-job-trainee
Specialization : Human Resources
Industry : Manufacturing
Date Joined : April 2006 to May 2006
Work Description :
- Administering tests for the applicants
- Conducting preliminary interview wherein it is more on personal background based on their Curriculum Vitae
- Monitoring the attendance of the employees
Company : Elsie Gaches Village
Position : On-the-job-trainee
Specialization : Social Services
Industry : Non-Profit Organization
Date Joined : May 2006 to June 2006
Work Description :
- Administering Psychological Tests
- Conducting basic therapy to the clients/patients
- Doing Psychological report/evaluation
Company Name : Philippine Seven Corporation
Position Title : Full-time Sales Associate
Specialization : Customer Service
Industry : Food Services / Catering / Restaurant
Date Joined : April 05, 2004 to August 30, 2004
Work Description :
- Cashiering
- Receiving Deliveries
- Conducting monthly inventory
- Monitoring of good and bad merchandise
- Doing customer service
- Doing daily sales report
Company Name : Cavite Nagano Seiko, Inc.
Position Title : Gauge/Line Inspector (Q.A. Staff) Specialization : Quality Control / Assurance / Inspection Industry : Manufacturing
Date Joined : May 27, 2003 to November 15, 2003
Work Description :
- Receiving of products to be inspected
- Checking the products using calibration equipment (sampling)
- 100% Visual inspection
- Doing hourly report in inspection
- Delivering the products to the next process line
- Helping other lines in inspection
EDUCATIONAL BACKGROUND
Secondary Level
Eulogio “Amang “ Rodriguez Institute of Arts And Technology (GASAT) General Mariano Alvarez, Cavite
1996-2000
College Level
De La Salle University – Dasmarinas
Dasmarinas, Cavite
AB Psychology
2003-2007
PERSONAL DATA
Marital Status : Married
Name of Spouse : Edna Pacao-Diaz
Nationality : Filipino
Passport No. : P4223952A
Religion : Christian
Blood Group : O+
Height : 5’ 4”
Weight : 119 lbs.
Character references will be given upon request.
All the above information is true and reliable to the best of my knowledge. JAMES STEPHEN H. DIAZ
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