Customer Service Sales

Alexander A. Martinez

*** *. ******** ****** ** Centro, CA 92243

760-***-**** ******.*.********@*****.***

MANAGEMENT/CUSTOMER SERVICE/RETAIL SALES

Seeking a position where I can use my 14 yrs experience in Cooking Procedures, Guest-Customer Service, Management and Cashier through my work experience with interacting with customers, management and currency handling to deliver fast and accurate customer transactions per standard procedures.

PROFILE

Skilled professional with 14 years in the Management, Customer Service, Cashier, Food Industry. Well disciplined and self-motivated with comprehensive experience in inventory management while working for the Taco Bell, Del Taco and Panda Express Restaurant franchises. Quick learner with a wealth of communication skills with guest, fluently bilingual, computer skills, tempered experience, initiative and strong professionalism. Excellent team player with the ability to effectively interact with executives, peers, and subordinates. Currently seeking a position as a Guest-Customer Service/Management. KEY SKILLS

Patience: Handling customer complaints when they arise and resolving them the best way possible to assure customers satisfaction.

Intensity: Always doing fast and accurate transactions or payments via cash and credit card on a daily basis.

Integrity: Always be true about my words and actions that way being genuine others will follow. Extras: Perform inventory reports daily, preparation of sales statistics reports, always delivering customer service with excellent communication and leadership and also fast on mastering new skills quickly and effectively.

PROFESSIONAL HISTORY

Panda Express – El Centro, CA 2014 to 2017

Cashier/Lead Counter.

6Greet customers and ensure orders are taken in a timely and efficient manner. Maintain dining area cleanliness and atmosphere.

Maintain store areas are clean and safe at all times. Drive my team to success the best way possible by doing random follow ups to Assure we work on the same page.

Del Taco Restaurant –El Centro, California- 2012 to 2014 Certified Shift Manager.

Assist my team when busy to cook so no overwhelming would be involved. Assist customers in every way to assure they get what they paid for. Managed currency accountability during different shifts. Performed currency drops and record deposits on daily basis. Conducted daily product inventory and reported statistics to management. Trained 4 personnel on currency handling procedures. Managed working schedules for 8 employees.

Taco Bell–El Centro, CA - 2004 to 2010

Shift Manager/Team Trainer.

Cook as needed on rush hour to assure flow and no bottlenecks. Provided training to 8 cashiers on proper currency management and security. Provided training on product preparation standards to 6 cooks. Increased team efficiency which led to an increase in store revenues. Solved countless customer service issues to maintain company reputation. Successfully prepared employees to pass audits with positive results. Maintained daily product inventory and ordered items that were low in stock. Chinese Palace–El Centro, CA- 2005 to 2006

Waiter/Cashier

Took food to customers as quickly as possible.

Kept store areas clean.

Maintained excellent communication with customers. Cleaned dishes after closing hours.

Vacuumed area to maintain a clean environment for customers. Checked soda machine daily for leaks and mal-functioning. Checked stoves for gas leakages and fire extinguisher functionality. Wal-Mart Super Center – El Centro, CA 2004 to 2005 Sales Associate.

Provided assistance to customers to find where items were located. Stocked areas to increase sales productivity.

Maintained store areas clean at all times.

Notified managers of malfunctioning equipment to ensure customer safety. EDUCATION

Imperial Valley College – Imperial – 2004 to 2009

High School Diploma - Imperial High School - Imperial, California (2004) Land Mark 2015 - San Diego CA

REFERENCES

Available upon request.

Assist my employees in all ways possible for them to reach their highest potential by following up coaching and always trying to keep a good healthy environment. Help out guest with their plates and drinks.

Manage safe deposits when possible.

Contact employees to work to cover shifts.

Inspire trust by asking how they are, it creates and easy flow at work instead of having them upset. Call out other stores for supplies and making the runs if needed. ALWAYS ASKING IF THERE WAS ANYTHING NEW FOR ME TO LEARN SO I CAN BE ON TOP AND SHOW THAT TO MY EMPLOYEES.

Help out my GM bring numbers up by following up on numbers sales and daily forecast of sales and hours to maintain the store with great numbers.

Manager trainer with cooks and cashiers to help them become more and have a better life. Cook when needed to cover shifts and take orders to help my cashiers not create bottlenecks. Daily inventory and daily currency deposits.

Maintain clean and presentable store by always following up with the cleaning team and help them when possible.

Prepare food to reach quality temperature by taking temperature and throwing away what was dangerous.

Clean outside patio and break down boxes.

Steamer responsible to start orders and most of the time multi tasking on taking orders and cooking with good hygiene.

Drive thru person always trying to up-sell and sell the most possible. Trained employees with new policies to have everyone on the same page.

Contact this candidate