Human Resources Manager

Michele Langley

***** ********* **. *******, ** *8154 Cell #248-***-**** Email *******@*****.***

Career Summary

Results-driven Human Resources Professional with demonstrated track record of

successful HR program development/implementation, strategic relationship building and

implementation of change management initiatives with eight business lines in multiple

states. Improved organizational efficiency and employee engagement through solid team

building, training and coaching.

Professional Competencies

Trusted Advisor

HR Analytics

Employee Engagement

Drives Business Results

Organizational Development

Total Rewards

HR Experience

CO-OP Financial Services, a financial technology company, www.co-opfs.org Southfield, MI

2002 - 2017

Strategic Human Resources Business Partner 01/2015- 08/2017

Partnered with leaders to identify business needs and formulated solutions to achieve business results; restructuring of departments and streamlining processes

Designed and conducted succession planning with the senior management team; created talent bench of high potential employees to be developed for senior management positions

Created and executed a manager performance check-in process; fostered agile performance and increased accountability in career development plans

Teamed with HR colleagues to design and implement HR policies and procedures across eight business lines

Implemented incentive plans that aligned individual and team performance goals with strategic business goals

Monitor HR trends in hiring and benefits; implemented ideas and processes to retain employees

HR lead for five business acquisitions across the country; total headcount 1,450 employees

Senior Human Resources Manager 07/2011 – 01/2015

Led and developed HR team

Managed benefits and compensation for 850 employees

Designed and implemented the performance management and merit program; trained managers and employees

Collaborated with leaders to improve the employee experience; flex-time, mentoring program, telecommute policy, wellness programs

Advised management on appropriate corrective actions and terminations; 95% favorable in unemployment hearings

Oversaw talent management process from sourcing candidates to onboarding

Human Resources Manager 01/2002 – 07/2011

Created and implemented employee policies and procedures for consistency and legal compliance (FMLA, ADA, EEOC, HIPAA, ACA); trained management and staff on policies

Reviewed and revised job descriptions to meet FSLA guidelines

Managed all leave of absences and workers compensation claims

Designed and conducted new employee onboarding

Moved two frozen 401(k) plans into the active 401(k) plan; saved $40,000 administrative fees

Implemented a fully insured short-term disability plan; $100,000 annual savings

Facilitated leadership training for all levels of management; increased leaders’ confidence in handling difficult employee relations situations

Service Centers Corporation, CUSO, financial services company – Southfield, MI 1991- 2002

Manager, Recruitment and Benefits Administration 01/2000 – 01/2002

Human Resources Coordinator 07/1997 – 01/2000

Senior Training Specialist 07/1996 – 01/1997

Training Specialist 03/1994 – 07/1996

Head Teller and Teller 07/1991 – 03/1994

Education and Career Development

Wayne State University, Detroit, MI Graduated in 1995

Bachelor of Science: Business Administration

Certified Leadership Facilitator, Miller/ Heiman, 1995 - current

Professional in Human Resources (PHR), HR Certification Institute 10/1997 – 10/2018

Certified Benefits Professional (CBP), World at Work, 10/2005 – 10/2019

Certified Compensation Professional (CCP), World at Work, 12/2007 – 12/2019

Certified Strategic HR Business Partner (SHRBP), Human Capital Institute 03/2015 – current

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