Customer Service Representative
Resume:
Aisha Iqbal
** *********** **** ***** **** # ***
Toronto, ON M4H 1J5
Email: *************@*****.***
Profile
A competent and organized individual with the ability to work as part of a team and manage several priorities at any time, committed to delivering high quality results with little supervision. Hardworking with keen passion for Human Resources and superb communication skills that quickly establish working relationships with a range of stakeholders at all levels.
Highlights of Qualification
Capable of working successfully with variety of people and independently
Excellent time management skills, as I was managing several different projects at the same time. I was working to different deadlines so I had to divide my time and resources appropriately. I was able to get all of the projects in on time
Attention to detail and high level of accuracy
Organized various activities with club members
Delivered successful presentations for Business and English classes
Good writing skills in my Business & English classes
Learn fast and give full attention to detail or any duty that is given to me
Fluent in English, Urdu and Punjabi
EDUCATION:
Humber College, Toronto, Ontario, Business Administration CO-OP Dec 2017 (Expected)
Diploma
PROFESSIONAL EXPERIENCE
Account Service Representative May 2016 – Jan 2017
Provide prompt, effective and courteous service to all clients regarding all processing related requests relating to but not limited to:
Non-financial changes (SIN, address, etc.)
Grants applications
Education Assistance Payments and Plan Maturities
Processing information changes to the clients plan and profile.
Meet Established Service Index and Individual goals on a consistent basis
Uses internal information systems effectively to investigate and acquire the information required to respond to inquiries and ensure overall client satisfaction
Customer Service, Thorncliffe Neighbourhood Office Feb 2014–Sep2014
attended various community events; distributed flyers, event set up/pack up, managed booth at various events
Over 500 volunteer hours
Tutoring for older People
Taught basic computer skills and internet skills to seniors in the neighbourhood
Taught seniors at their speed of learning with extreme patience
Chemistry and Math Tutor July 2013-Aug2013
Assessing the students’ skills and work accordingly
Provide helpful, enjoyable and friendly environment
Maintain a clean, safe and organized work area
Volunteer Experience
Volunteer at Thorncliffe Neighbourhood Office May 2011-2012
Thought the children Math and English
Organised games and various class activities for them
Volunteer in the election campaign, Toronto, Ontario June 2011
Recruiting, Scheduling, and organizing the volunteer team
Participant volunteer, IDC Pharmacy 2010 2012
Booking appointments
Keeping track of the patients appointments
Working with the Doctor such as giving the Information about the patient’s records.
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