Morgan Hondros
**** ******* ***** **** *** Davenport, FL 33896
Cell: 614-***-****
*************@*****.***
Objective
Seeking a position that will benefit from my 12 years of sales experience, positive attitude and resourceful intuition. Passionate about working with customers and clients towards mutual benefit.
National Education Seminars, Westerville, Ohio (September, 2012 – April, 2016)
Customer Care Manager
Oversaw 6 person sales team that increased enrollment by 30% in one quarter.
Obtained a 2% abandoned call rate; the lowest in 4 years.
Obtained synergy amongst staff by creating and announcing business plans approved by executive management.
Resolved bugs in automated phone system, decreasing customer wait time.
Optimized communication with staff by regularly discussing measurable aspects of performance.
Decreased training time for new hires with orientation overhaul.
Optimized interaction with students and prospects via management of staff schedule.
Oversaw sales team transition when the company was purchased in 2013. Asked to remain on staff for two years.
Hondros College School of Business, Westerville, Ohio (September, 2004 – August, 2012)
Sales Representative/Board Member
Delivered customized product packaging to students based on their needs and goals.
Achieved streamlined communication between customers and management via student feedback program.
Introduced new products into the marketplace. Launched sales call initiatives, marketing material and online promotions.
Developed operational proposals for company strategy based on sales operations.
Created customer “perks” for closing sales and retaining ongoing rapport.
Participated in board meetings and decisions on strategy.
Keller Williams Greater Columbus, New Albany, Ohio (October, 2011 – June 2016)
Real Estate Agent
Provided clients with strategies for buying and selling their homes.
Engaged in impactful negotiation on behalf of my client’s best interests regarding price, cost, and property condition.
Fluent in technology regarding sales data, marketing material, tax and financial information.
Experienced in price analysis, marketing listings, and buyer representation.
Worked with Hondros School of Business Board Members on rehabbing properties for staging and sale.
EDUCATION:
The Ohio State University Fisher School of Business: Columbus, Ohio
(2011 – 2012)
Master of Business Administration
University of Kansas: Lawrence, KS
(1999-2004)
Business Administration
Professional Affiliations:
Dale Carnegie Sales Course
Phi Gamma Delta Fraternity
Ohio Chamber of Commerce
BUSINESS REFERENCES:
Zach Martin- Business Owner
Video Client
Product Creations Group
6000 Shepherd Mountain Cove #802
Austin, TX 78730
**********@*****.***
Tenique Dennis- Admissions Manager
Former Supervisor
Hondros College School of Nursing
4140 Executive Parkway
Westerville, OH 43081
*******@*******.***
Matt Hickey- Business Owner
Video Collaborator
7144 Victoria Circle
University Park, FL 34201
****@*****************.***
PERSONAL REFERENCE:
Edward Hess- Family Friend
142 Ardmore
Bexley, OH 43209
******@******.***
VIDEO WORK:
BoomR Duo Speaker Promo- Developed for Product Creations Group.
Link: https://www.youtube.com/watch?v=jYmZVCQ85Cw
Hondros College Real Estate Promotion- Developed for the Hondros College Real Estate Program.
Link: https://www.youtube.com/watch?v=7Sy9nMQDmK0
Hondros Modern Family of Companies- Developed for Hondros College.
Link: https://www.youtube.com/watch?v=6MZTvuUkUJo&t=89s
Will Ferrell Charity Event- Will Ferrell’s Charity, Cancer For College, hosted an event in San Diego.
Link: https://www.youtube.com/watch?v=NaiNKyZImkA