Data Entry Customer Service

SALLEY A. FORREST

**** ****** ******, #**** 702-***-****

Las Vegas, Nevada 89117 ***************@*****.***

PROFESSIONAL OBJECTIVE

To obtain a position with an organization that will utilize my ORGANIZATIONAL, ADMINISTRATIVE, CUSTOMER CARE & PUBLIC RELATIONS skills for mutual success. SUMMARY OF QUALIFICATIONS

Loyal professional with over 20 years in diversified positions requiring excellent ORGANIZATIONAL, ADMINISTRATIVE & CUSTOMER CARE abilities.

Proficient ANALYTICAL, ORGANIZATIONAL & ADMINISTRATIVE abilities: o Training & Overseeing New Personnel

o Ensuring Strict Adherence to Government & Company Regulations o Preparing Accurate Documentation & Reports

o Interacting Professionally With Persons on All Levels of Operations o Troubleshooting & Problem Solving

o Working Well Under Pressure of Multi-Tasks, Deadlines & Workloads o Typing 80 WPM; Transcription; Sorting, Filing, Faxing

Accomplished CUSTOMER SERVICE & PUBLIC RELATIONS skills:

* Interacting Professionally with Persons on all Levels of Operation

* Troubleshooting & Problem Solving

* Projecting Positive Company Image

* Dedicated To Excellence & Customer Satisfaction

Computer Literate: Synergy, MEDS, OASIS, Unity & IBM AS-400 Computer Systems; Windows Vista, Microsoft Word, PowerPoint, Outlook, Excel & Internet Software. EDUCATION & SPECIALTY TRAINING

Eastern Iowa Community College Beloit High School

Bettendorf, Iowa Beloit, Wisconsin

ASSOCIATES DEGREE in Surgical Technology Early Graduate Activities: Lab & Surgical Technology Club Secretary Specialty Training:

o Creekside Home Healthcare, Las Vegas, Nevada

ICD-9 Codes

OSHA, HazMat & Bio-Hazardous Material Regulations

Synergy Computer System

Americans with Disabilities Act

o Gentiva Health Services, Las Vegas, Nevada

OASIS Regulations, Systems & Procedures Workshop

MEDS System

PROFESSIONAL EXPERIENCE

2/13 – ADVISA CARE HOME HEALTH – Las Vegas, Nevada 11/13 DATA ENTRY CLERK

Performed part-time duties for Home Healthcare Company including utilizing computers with custom software to type Patient Care Plans in support of 5 nurses. Accomplishments:

Processed 3 month backlog of Care Plans within first 3 weeks of tenure. 2/11 – Traveling extensively.

2/13

5/02 - CREEKSIDE HOME HEALTHCARE - Las Vegas, Nevada 2/11 MEDICAL TRANSCRIPTIONIST

Responsibilities for home health care organization included: Creating Medicare Care Plans by utilizing Synergy Computer System to enter patient assessments, medication sheets, OASIS Forms, diagnostic data and surgical procedures from nurses and Speech, Occupational and Physical Therapists; Assisting with training of 7 new Transcriptionists; Opening, closing and securing facility. Position requires extensive knowledge of pharmacology and medical terminology, lab values, diagnostic procedures and ICD-9 Codes. ADDITIONAL EXPERIENCE

12 Years GENTIVA HEALTH SERVICES (Formerly Kimberly-Quality Care, Olsten/Kimberly

& Olsten) - Las Vegas, Nevada

MEDICAL DATA ENTRY CLERK

Created Care Plans for Medicare, Medicaid, Pacific Care, Senior Dimensions and all other major insurance companies including: Operating Unity Computer Systems, Windows and PowerPoint Software to enter/access information in support of over 100 patients weekly and home health care company’s 60 field nurses, therapists and Medical Social Workers; Performing ICD-9 posting; Reviewing intakes for completeness and accuracy; Answering multi-line phones to assist callers and relay messages to field personnel; Training 5 new Data Entry Clerks.

Accomplishments:

Chosen to organize and conduct two 6-Week Medical Terminology Workshops for CNA’s and office personnel.

Retained position throughout several company acquisitions and new management appointments.

AFFILIATIONS: * Mesa Management Association, Las Vegas, NV: Active 1-Year Board Member

* American Association for Medical Transcription: Past 12-Year Member

* Domestic Violence Crisis Center, Rock Island, IL: Past 11-Year Volunteer NOTE: • Bondable

• Certifications: CPR/Basic First Aid Certification: Inactive REFERENCES AVAILABLE UPON REQUEST.

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