Customer Service Medical

Angela Nunnally

**** ******* ***

Morrow, GA ****0

Mobile Phone: 678-***-****

ac3my9@r.postjobfree.com

OBJECTIVE: Skilled Customer Service Representative with exceptional customer focus and organizational skills. Experienced in Sales on the floor, person to person contact, and phone sales: (cold and incoming calls), computer literate, communicating well with others. Driven with the ability to learn quickly, motivated to learn new things and confident to be successful on all endeavors.

WORK EXPERIENCE

Client Communication Manager/Data Integrity Analyst

October 2010 - October 2017

Jim Ellis Corporate/ Jim Ellis Chevrolet Buick GMC

-Process New Hires, build New Hire users in CCM, including alert notifications and CCM email set-up

-New Hire Orientation/Training (time approximation: 1 and hours)

-Attend continuous educational forums on information system updates to properly retrain appropriate staff

-Assist with writing, changing and/or implementation of new processes (based on dealership needs)

-Assist with Special Events/Promotions (send out/respond to bulk e-mails, RSVPs, etc.) (occasional)

-Upon User Termination – remove access immediately, reassign customers upon employee termination (Round Robin or individually based on Management directive), Create data report, document and notify intended recipients of their newly reassigned clients.

-Build spreadsheets and reports for Mgrs. Per their request

-Assist Marketing Team with zip code data, client updates, etc.

-Retrieve and promptly return all phone and email messages.

-Log daily task counts (Completed, Cancelled, Unparsed & Returned Mail, Month End Reports, ADP tickets)

-Review all survey responses, copy to CRM, ensure all negative feedback is addressed appropriately

-Review all sold and unsold prospect files for proper data, check for duplicates, send any corresponding emails for follow-up or print, sign, stuff and stamp letters for files with no email address.

-Run strong mail report to update invalid or returned emails within customer files

-Run email cleanup tool to remove bogus info within file update to CD.

-Review all returned mail and update customer addresses in the system

-Act as liaison for JE employee and ADP support when issues arise

-Be available to assist with any day to day issues within the dealerships

-Provide ongoing CRM refresher training to the Sales Reps

-Merge duplicate leads, I-leads, and files in both CRM and Drive

-Keep templates updated or removed when no longer needed

-Remove all old campaigns no longer tracked and needed

-Filing and cleanup of daily clerical functions

-Operating System of Reynolds & Reynolds & ADP CRM tool and both Era, ADP Drive & CDK Global.

Medical Scheduler

April 2009 - July 2010

Atlanta Vascular resistance Specialist Atlanta, GA

I am a Medical Office Administrative with a rather large detail background. My job description: Scheduling, Filing Insurance Verification, Organization of Medical Records,answering Multiple Lines and other assigned duties. Computer Literate and using medical software such as EMR EMD's,PCN, Medisoft, Medicaid Software and NaviNet.I am very flexible and willing to travel as I do now from various office with Atlanta Vascular Specialist in areas:Newnan, Fayetteville, Camp Creek and Atlanta. My duties consist of:

Promptly answer incoming phone calls

Greeting, scheduling and checking in/out patients

Organizing and preparing medical charts for patient appointments

Verify and update patient information

Collecting co-pays / deductibles and patient responsibility payments

Compilation and responding to medical records requests

General office duties

Cashier

October 2008 - April 2009

Publix Decatur, GA

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service. Maintain an awareness of all promotions and advertisements. Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers. Communicate customer requests to management. Enter all media from register into the tally program. Maintain orderly appearance of register area and supplies stocked. Any other tasks as assigned from time to time by any manager.

WORK REFERENCES:

Erica Cook Front End Solutions/ Client Communication Director 404-***-****

Mary Couch Triage Nurse 404-***-****

Loren Rober Marketing Director. 770-***-****

Contact this candidate