Luce Peterson, PhD.

**** *. ***** ******* ***. • Boise, ID 83716 • 208-***-**** • ac3mwo@r.postjobfree.com

SUMMARY

oOver 19 years of HRIS experience

oInterest in change management and organizational effectiveness

oCultivate lasting internal and external customer relationships

oStrong problem solving skills

oHigh professionalism and sense of ethics

oDetermined embracing new challenges and opportunities

EDUCATION AND CERTIFICATIONS

Ph.D., Industrial/Organizational Psychology, Université de Montréal, Montreal, Canada

Thesis dissertation topic: Effectiveness of Employee Evaluations.

B.A., Psychology, Bishop's University, Lennoxville, Quebec, Canada

Oracle HCM Cloud certified

PROFESSIONAL EXPERIENCE

HRMS ERP Implementation and Support Expert September 1998 - Present

Applications: Oracle Advance Benefits, Standard Benefits, Self-Service Benefits, Self-Service Human Resources, Compensation Workbench and Fusion HCM certified.

Valued team member on over 15 HRMS implementations carrying out various task and leadership activities. Managed over 70 open enrollment go-lives. Most years, assisting five or more clients in a timely and successful open enrollment. Provided ongoing production support promoting collaboration and value added processes resulting in customer retention.

POSITION:

Senior Principal Consultant/Support Manager • PEG Consulting LLC September 2008 - Present

Senior Principal Analyst/Benefits Support Manager • KBACE Technologies May 2007 – September 2008

Senior Principal Analyst • KBACE Technologies August 2005 – May 2007

Principal Consultant • KBACE Technologies December 2003- August 2005

Senior Consultant • KBACE Technologies November 2000- November 2003

Senior Consultant • Deloitte Consulting September 1998 – November 2000

Activities performed:

•Directed group of support delivery consultants creating prompt responses tailored to each client specific needs and requirements. Consulted with business users to scope and provide streamlined, on budget, creative, sustainable and realistic solutions for a variety of HCM enhancements and system redesigns. Earned long lasting trust from clients.

•Support Delivery Manager (SDM) and Subject Matter Expert (SME) engaged in projects from software selection, ‘fit-gap’ analysis, scope analysis, process redesign, system design, RICE (Report, Interface, Conversion, Extension) needs and requirements, setup, testing (unit to integration) strategy, go-live and post go-live support.

Designed and delivered well-timed client specific user training boosting knowledge retention and enhanced user adaptation to new technology.

•Acted as liaison between business users and technical resources, enhancing functional business requirements, improving development time.

•Developed, coordinated, performed and guided user acceptance testing scenarios aligned with new processes and functionalities. Effectively performed a variety of system, interface and conversion testing resulting in quick identification of issues and resolution.

•Executed application and process effectiveness reviews identifying areas of improvement and savings.

•Expedited ad-hoc system and process issue resolution with effective and appropriate problem solving. Collaborated with clients to create action plan for resolving issues and take advantage of delivered application functionalities.

•Improved HCM business processes ("To-Be-Processes") to map Oracle/PeopleSoft functionality allowing for new business requirements and integration with other modules.

Created project priorities based on business requirements, quick wins and gaps analysis.

ADDITIONAL EXPERIENCE

Faculty • University of Phoenix Madison WI Campus November 2009 –February 2012

Taught a variety of subjects from business ethics to pop culture. This position was to promote continuous learning and stimulation while sharing knowledge.

Appraisal System Researcher • Arthabaska Hospital • Canada January 1997 – February 1998

Created, delivered and evaluated a performance appraisal system for all levels of employees. Planned project in collaboration with the organization. The research results provided areas of enhancement to improve the organization’s appraisal system to fit its values.

HR Analyst • Posi-Plus Technologies Inc., • Canada May 1995 – March 1998

Executed organizational development activities. Identified employee’s training needs. Created and delivered training on a multitude of topics. Developed selection procedures. Designed job analysis and descriptions, and development of new employee’s manual.

Consultant • Michel Gohier Ltd • Canada February 1996 – January 1998

Performed employee selection activities including organization’s needs analysis, interviews and recommendations.

I/O Psychology Internship • CEGEP Federation • Canada October 1994 – February 1995

Redesigned “in-basket” for managerial position selection as well as other in house selection tools. The internship also included formulating a study to identify more effective selection process for teachers.

OTHER

B.Y.R.D.S Cycling (Boise Young Rider Development Squad) Board Member, Treasurer

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