Sherona A Williams
Resume:
Sherona Williams
Lexington, KY 40511
********@*****.***
SUMMARY
Hands-on supervisor with experience meeting production standards in large processing and distribution operations with prior supervisory roles in hotel and restaurant venues; Significant customer service background, experienced problem solver and familiar with using a variety of customized databases.
BUSINESS EXPERIENCE
Trancy Logistics America 2015-present
A wholly-owned subsidiary of Japan Transcity Corporation,a global leader in transportation, freight and warehousing.
Scanner
Scan out orders to be shipped to customers
Forklift Driver
Add and Remove products to be placed in the warehouse, load and unload trucks coming to the warehouse
Team Leader
Supervised a team of 15 or more pickers and scanners to ensure quality and Production standards are consistently achieved
Summarized production results and prepare reports for management Fill in wherever needed for production control
NSG Pilkington North America 2007-2013
Manufactures and markets glass and glazing products for the architectural and automotive markets. Assembly
Apply components and clips to windows and windshields Dock Auditor
Check customer orders for accuracy and defects before being shipped out
Forklift Driver
Add and remove products to production line
BWI (Book Wholesalers, Inc.) Lexington, KY 2005-2007 A $70 MM division of The Follett Corporation specializing in service to public libraries with special emphasis on children’s and young adult materials.
Processing Lead 2006-2007
Supervised a team of 10 Audio Visual Process Technicians to ensure quality and production standards were consistently achieved
Functioned as temporary department supervisor for 50 or more team members
Summarized production results and prepare morning reports for management Processing Technician 2005-2006
Prepared books and audio-visual materials according to customer specifications, including: placing bar codes and spine labels, stamping, inserting pockets and assembling Mylar covers to protect books
Trained new employees on best practices throughout processing department
Cross-trained in inventory and kit-making
Promoted for consistently exceeding production standards and quality goals Galls Lexington, KY 2001-2003
A public safety and equipment distributor division of Aramark Corporation Order Picker and Packer
Sourced items in large distribution center and prepared packages for shipment
Returned excess items to inventory
Customer Service
Extensive phone contact with customers, clarifying items, suggesting alternatives and processing final orders
Acknowledged returns, issued credits and returned items to inventory Sherona Williams, Page 2
Hamburg Food Court Lexington, KY 1998-2001
Combination of Mr. Gatti’s, Burger King, Long John Silvers and children’s play area Night Manager
Directed a team of 20 responsible for delivering customer service and food quality for all three restaurant concepts
Oversaw a safe playground environment
Consistently achieved labor and food cost targets
Placed food orders, processed payroll, made bank deposits and managed inventory
Kentucky Inn Lexington, KY 1996-1998
Front Desk Clerk
Extensive phone contact with customers, describing accommodations and processing reservations
Assisted customers with registration and responded to special needs
Performed banquet server duties for private parties Rally’s Restaurant Lexington, KY 1992-1996
Night Shift Manager
Managed a team of 10 responsible for evening operation, including customer service, food production, safety and security
Achieved target food, paper and labor costs
Managed inventory, prepared bank deposits and secured restaurant at closing EDUCATION
Middlesboro High School Middlesboro, KY Diploma 1992
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