Sherona Williams

**** ***** **** ****

Lexington, KY 40511

859-***-****

ac3mwm@r.postjobfree.com

SUMMARY

Hands-on supervisor with experience meeting production standards in large processing and distribution operations with prior supervisory roles in hotel and restaurant venues; Significant customer service background, experienced problem solver and familiar with using a variety of customized databases.

BUSINESS EXPERIENCE

Trancy Logistics America 2015-present

A wholly-owned subsidiary of Japan Transcity Corporation,a global leader in transportation, freight and warehousing.

Scanner

Scan out orders to be shipped to customers

Forklift Driver

Add and Remove products to be placed in the warehouse, load and unload trucks coming to the warehouse

Team Leader

Supervised a team of 15 or more pickers and scanners to ensure quality and Production standards are consistently achieved

Summarized production results and prepare reports for management Fill in wherever needed for production control

NSG Pilkington North America 2007-2013

Manufactures and markets glass and glazing products for the architectural and automotive markets. Assembly

Apply components and clips to windows and windshields Dock Auditor

Check customer orders for accuracy and defects before being shipped out

Forklift Driver

Add and remove products to production line

BWI (Book Wholesalers, Inc.) Lexington, KY 2005-2007 A $70 MM division of The Follett Corporation specializing in service to public libraries with special emphasis on children’s and young adult materials.

Processing Lead 2006-2007

Supervised a team of 10 Audio Visual Process Technicians to ensure quality and production standards were consistently achieved

Functioned as temporary department supervisor for 50 or more team members

Summarized production results and prepare morning reports for management Processing Technician 2005-2006

Prepared books and audio-visual materials according to customer specifications, including: placing bar codes and spine labels, stamping, inserting pockets and assembling Mylar covers to protect books

Trained new employees on best practices throughout processing department

Cross-trained in inventory and kit-making

Promoted for consistently exceeding production standards and quality goals Galls Lexington, KY 2001-2003

A public safety and equipment distributor division of Aramark Corporation Order Picker and Packer

Sourced items in large distribution center and prepared packages for shipment

Returned excess items to inventory

Customer Service

Extensive phone contact with customers, clarifying items, suggesting alternatives and processing final orders

Acknowledged returns, issued credits and returned items to inventory Sherona Williams, Page 2

Hamburg Food Court Lexington, KY 1998-2001

Combination of Mr. Gatti’s, Burger King, Long John Silvers and children’s play area Night Manager

Directed a team of 20 responsible for delivering customer service and food quality for all three restaurant concepts

Oversaw a safe playground environment

Consistently achieved labor and food cost targets

Placed food orders, processed payroll, made bank deposits and managed inventory

Kentucky Inn Lexington, KY 1996-1998

Front Desk Clerk

Extensive phone contact with customers, describing accommodations and processing reservations

Assisted customers with registration and responded to special needs

Performed banquet server duties for private parties Rally’s Restaurant Lexington, KY 1992-1996

Night Shift Manager

Managed a team of 10 responsible for evening operation, including customer service, food production, safety and security

Achieved target food, paper and labor costs

Managed inventory, prepared bank deposits and secured restaurant at closing EDUCATION

Middlesboro High School Middlesboro, KY Diploma 1992

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