Sales Customer Service
Resume:
SUMMARY
Results-oriented sales professional offering 12 years’ experience in sales, marketing, and management. Focused and hard- working, resourceful with inspirational leadership style. Effective Business to Consumer closer with a track record of success across several product lines and service offerings. Adept at leading teams and multi-tasking on simultaneous projects. Works well independently and consistently exceeds expectations. EDUCATION
Jackson State University Jackson, MS May 2008
Bachelors of Business Administration Concentration in Marketing SKILLS
Consumer sales
Proficient closer
Results-oriented
Communicative leader
Focused and reliable
Administrative oversight
SOFTWARE
Microsoft Office Suite, Windows, Internet Explorer, Google Chrome, Mozilla Firefox, Bocris, System Ex, RNS, CRM EXPERIENCE
AT&T DECEMBER 2005 – SEPTEMBER 2017
Consumer Retention Specialist
Successfully presented products by utilizing effective sales and persuasion skills in addition to a solid knowledge of the company's products and competitor's products.
Successfully handled intricate AT&T customer complaints related to their products and services.
Acted as a marketing liaison through the upgrade and selling of High Speed Internet and Digital Voice Products.
Strategically provided appropriate resolutions that were optimal solutions for a valued customer base.
Partnered closely with several internal departments such as billing operations, credit, collections, and other entities as required to derive quality customer solutions.
Consumer Sales Account Executive
Maintained existing Cellular World/AT&T accounts by offering new products, services or solutions.
Consulted with customers and presented a wide variety of AT&T products and services. Delivered value added solutions and become a trusted advisor.
Successfully sold DSL Internet, DIRECTV, cellular phones, and landline home phone systems. Team Lead Consumer Customer Service
Drove results by keeping staff updated with daily, weekly and monthly sales reports.
Escalated appropriately any billing or service issues by analyzing details from a top to bottom approach.
Ensured the team is properly trained on new products and promotions to be able to sell with confidence. Employee Engagement Team Member
Developed long-term strategies and sponsored key initiatives to promote and achieve a culture of service excellence and build employee morale.
Prepared and organized sprints for team members to meet and exceed monthly and/or yearly sales objectives.
Effectively coordinated company events and fundraisers within the community such as Back to School supply giveaway and hurricane relief efforts in New Orleans and surround areas.
Strategically collaborated with and built relationships across functional divisions, Corporate Entities, properties and key external stakeholders.
TIFFANY
CARR
820 Annandale Road
Madison, MS 39110
*************@*****.***
Contact this candidate