Customer Service Sales
Resume:
Profile
Detailed, enthusiastic, team-oriented career professional seeking a position which will enable me to apply my skills, experience, and dependability for a company that offers excellent opportunities for growth and career advancement. Quick study who enjoys acquiring and applying new skills. I offer versatile office management experience, along with excellent multi-tasking abilities and strong planning and problem-solving capabilities, in addition to being timely and very well organized.
Crosstex International, Lawrenceville, GA 30045
Nov. 2013 – Nov. 2016
As an Executive Secretary to the VP and Assistant to the Operations Manager, I preformed many duties including but not limited to the following: Scheduling and arrangements of office meetings; Managing itinerary and travel schedules; Handling informational request and shipment discrepancies; Arrangement of outgoing mail/packages (including international); Preparing reports, generating letters, managing spreadsheets and shipment logs; Greeting and receiving visitors; Coordination of all office management activities; Supply ordering; Preparing/maintaining office budget; Event planning; Compiling and maintaining travel records and expense receipts; Planned maintenance of all office equipment; Relay directives, instructions and assignments to executives; Maintaining hardcopy and electronic filing systems; Processing of UPS/FedEx/Airborne packages; Process daily billing; Assist with new account set-up; Preforming credit reference checks; Export Shipment Specialist; Arrangement and scheduling of carrier pick-ups & deliveries; Audit Planning Specialist and Regulatory Assistant; etc.
VISTAR Corporation, Suwanee, GA
Feb. 2008 – Feb. 2012
Here, as an inside sales representative, I was responsible for consumer sales (including up-selling), data-entry, word processing and order taking. Also responsible for coordinating and dispatching truck merchant deliveries. I grew to become an intricate and very important part of the sales team by always providing outstanding customer service, improving sales within my group, and exhibiting a positive work ethic. Quickly became a trusted employee, known for my “can-do” self-starting attitude, flexibility, and providing high levels of quality work.
Chase Staffing, Suwanee, GA
Oct. 2007 – Feb. 2008
As a Human Resources Administrative Assistant, I was responsible for handling multifaceted clerical tasks (e.g., data entry, recruiting, scheduling, and records management) as an assistant to the administrative director. I assisted new hires through the applicant process and also set-up client direct deposits.
Physiotherapy Associates Inc., Norcross, GA
April 2003 – Oct. 2007
As the Clinic Business Manager and Administrative Assistant to Clinical Director, I was responsible for driving the company culture through superior values and customer service standards. Accountable for providing excellent levels of customer service to all external and internal customers. Developing and maintaining relationships through effective and timely communication skills. Responsible for implementing quality goals and specific action plans in order to achieve high company standards. Also responsible for responding, resolving and efficient follow-up of all customer service issues. Accountable for compliance with all federal, state and local laws and regulations. Complied with all data collections and auditing activities; Maintained the integrity of medical records and all other administrative and operational records; Maintained the facilities environmental integrity, including safety; Established and maintained weekly projections and goal setting for clinic profit and revenue; Payroll; AR/AP; Sales and Marketing, etc.
North Georgia Rheumatology Group, Lawrenceville, GA
Nov. 2000 – April 2003
Provided extensive and knowledgeable customer service on a heavy volume, multi-line phone system; Patient scheduling and check-in/out; Precertification and scheduling of diagnostic and radiology procedures; Credit/Collections; Insurance billing; Posting insurance charges and payments; Organized Doctor’s meetings and luncheons; Ran daily office reports; Balanced clinic charges and receipts and ran nightly reports.
Education
Gwinnett Technical College, Lawrenceville, GA 2009-2012
CNA/Health Care Science Certificate/ Health Care Assistant Certificate
Asher School of Business, Norcross, GA 1999-2001
(Currently Brown Mackie College)
Business Office & Information Technology Diploma
References
Ron Psimas, Former VP of Crosstex International-Lawrenceville, GA
Jason Harris, Southeast Regional Sales Manager for Crosstex International
Marel De Jesus, Account Executive/Sales Manager
Robert & Kim South
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