Customer Service Manager
Resume:
Mercedes
Monroe
Fort M yers F l, 3 3916
********@****.***.***
CUSTOMER S ERVICE E XPERT
I’m an achievement-driven customer service expert with 8 years of extensive and diverse experience in the field. I’m a TEAM LEADER with a record of increased responsibility. Have the ability to take direction and execute well with minimum supervision. Highly skilled to handle guests in high volume/high pressure situations. Excellent oral and written communication skills with extensive knowledge o n m ultiple P OS s ystems.
HIGHLIGHT O F Q UALIFICATIONS
Expert customer service skills, with great attention to detail and follow-through
Flexible; F ast l earner a nd W ILLING T O L EARN N EW T HINGS
Adequate p hysical h ealth t o m eet d emands o f t he j ob
Computer s kills
Leadership q ualities, a ble t o l ead a t eam
Servsafe M ANAGER C ertified
SafeStaff C ertified
EXPERIENCE
Waitress, S teak n S hake
Fort M yers, F lorida-2010/2012
overnight waitress who served guests on dining floor and drive thru. e nsured g uests w ere t aken c are o f. n o m anager o n d uty. Safety A ttendant ( Overnight M anager), V alue P lace(East) Fort M yers, F lorida-2012/2013
walked the property to checkpoint to ensure guests safety. night manager duties to count down the drawer and do an audit. checked guests in/out. was on call overnight. supervised room attendants t o m ake s ure r ooms w ere c leaned u p t o p ar d aily. Waitress/Bartender/Trainer, A pplebee's
Fort M yers, F lorida-2013/2015
ensured guests were taken care of. mixing and serving alcoholic drinks responsibly. made sure trainees were properly trained and ready t o w ork a t c orporates d esired l evel. Security O fficer ( Medical R esponse T ech, D ispatch), S eminole Casino I mmokalee
Immokalee, F lorida-2015/2016
ensure safety of all guests by reporting any suspicious activities, guest altercations etc. escorting large amounts of money and overseeing employees who work closely with money. First responder to emergency situations, Communicating and providing direction to patrons and employees; preparing detailed incident reports i n a c lear a nd p recise m anner. Assistant G eneral M anager ( Jersey M ike’s S ubs) Port C harlotte, F ort M yers, B onita S prings F lorida-2016/Present
Supervising employees and overseeing multiple aspects of day-to-day business activities. Learning the ends and out of the business including: Inventory, Produce orders, Scheduling, Profit and loss reports, all while providing exceptional customer service to g uests o n a d ay t o d ay b asis.
ACCOMPLISHMENTS
exceeded expectations as a waitress and received 2 separate promotions ( Bartender,Trainer)
made it a personal goal to become a leader and ultimately became an E xpert T rainer
was trusted to receive pin number to a safe and make deposits via the b ank
EDUCATION
Sparta H igh S chool
Diploma-2005/2010
General S tudies
Florida S outhwestern S tate C ollege
Associates i n C riminal J ustice-2014/present
study the system of practices and institutions of governments directed at upholding social control, deterring and mitigating crime, o r s anctioning t hose w ho v iolate l aws. SKILLS
Accuracy
Attention t o d etail
strong c ustomer s ervice
driving s afely
effective l istening
reliable
leadership
REFERENCES
Nicole S wisher 239-***-****
Alexandria H urley 618-***-****
Alexandra S hannon 239-***-****
Contact this candidate