Mercedes

Monroe

**** * ******** * **

Fort M yers F l, 3 3916

239-***-****

ac3mvh@r.postjobfree.com

CUSTOMER S ERVICE E XPERT

I’m an achievement-driven customer service expert with 8 years of extensive and diverse experience in the field. I’m a TEAM LEADER with a record of increased responsibility. Have the ability to take direction and execute well with minimum supervision. Highly skilled to handle guests in high volume/high pressure situations. Excellent oral and written communication skills with extensive knowledge o n m ultiple P OS s ystems.

HIGHLIGHT O F Q UALIFICATIONS

Expert customer service skills, with great attention to detail and follow-through

Flexible; F ast l earner a nd W ILLING T O L EARN N EW T HINGS

Adequate p hysical h ealth t o m eet d emands o f t he j ob

Computer s kills

Leadership q ualities, a ble t o l ead a t eam

Servsafe M ANAGER C ertified

SafeStaff C ertified

EXPERIENCE

Waitress, S teak n S hake

Fort M yers, F lorida-2010/2012

overnight waitress who served guests on dining floor and drive thru. e nsured g uests w ere t aken c are o f. n o m anager o n d uty. Safety A ttendant ( Overnight M anager), V alue P lace(East) Fort M yers, F lorida-2012/2013

walked the property to checkpoint to ensure guests safety. night manager duties to count down the drawer and do an audit. checked guests in/out. was on call overnight. supervised room attendants t o m ake s ure r ooms w ere c leaned u p t o p ar d aily. Waitress/Bartender/Trainer, A pplebee's

Fort M yers, F lorida-2013/2015

ensured guests were taken care of. mixing and serving alcoholic drinks responsibly. made sure trainees were properly trained and ready t o w ork a t c orporates d esired l evel. Security O fficer ( Medical R esponse T ech, D ispatch), S eminole Casino I mmokalee

Immokalee, F lorida-2015/2016

ensure safety of all guests by reporting any suspicious activities, guest altercations etc. escorting large amounts of money and overseeing employees who work closely with money. First responder to emergency situations, Communicating and providing direction to patrons and employees; preparing detailed incident reports i n a c lear a nd p recise m anner. Assistant G eneral M anager ( Jersey M ike’s S ubs) Port C harlotte, F ort M yers, B onita S prings F lorida-2016/Present

Supervising employees and overseeing multiple aspects of day-to-day business activities. Learning the ends and out of the business including: Inventory, Produce orders, Scheduling, Profit and loss reports, all while providing exceptional customer service to g uests o n a d ay t o d ay b asis.

ACCOMPLISHMENTS

exceeded expectations as a waitress and received 2 separate promotions ( Bartender,Trainer)

made it a personal goal to become a leader and ultimately became an E xpert T rainer

was trusted to receive pin number to a safe and make deposits via the b ank

EDUCATION

Sparta H igh S chool

Diploma-2005/2010

General S tudies

Florida S outhwestern S tate C ollege

Associates i n C riminal J ustice-2014/present

study the system of practices and institutions of governments directed at upholding social control, deterring and mitigating crime, o r s anctioning t hose w ho v iolate l aws. SKILLS

Accuracy

Attention t o d etail

strong c ustomer s ervice

driving s afely

effective l istening

reliable

leadership

REFERENCES

Nicole S wisher 239-***-****

Alexandria H urley 618-***-****

Alexandra S hannon 239-***-****

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