Administrative Assistant Customer Service

APRIL DUDLEY PHONE: 832-***-****

EMAIL: ***********@*****.***

SUMMARY OF QUALIFICATIONS

Customer Service & Relations

Communication Initiatives

Computer Operations

Accounts Payable/Receivable

Administrative Support

Operational Streamlining

Event and Presentation Coordination

Filing & Data Archiving

Multi-Project Management

Issue Resolution

SAP & General Accounting

Vendor Management

PROFESSIONAL EXPERIENCE

Constellation Energy, Houston, TX (Contract) Jun 2017 – Nov 2017

Executive Assistant/Business Analyst

Contributor to high performing team as it related to mass marketing and refunding resolution, ongoing system enhancements and infrastructure changes from a business and technical perspective.

Performed responsibilities in compliance with all key company controls.

Investigated and resolved issues related to customer historical and monthly refund resolution.

Reviewed daily worklist and researched assigned credit balances including bad debt accounts, correctly posted contractual allowances and verified source of payer.

Completed necessary forms and assembled information correctly to clear credit balances from Accounts Receivables.

Documented all actions in the Accounting system.

Posted allowed adjustments as needed to assigned accounts.

Developed monthly financial statements.

Processed monthly reports for management.

Reconciled accounts on a monthly basis including operating unclaimed refunds and investment bank accounts.

Worked with other Financial Administrative Assistants to complete internal audit special projects.

Other duties as assigned.

Kraton Polymers, Houston, TX (Contract) Aug 2016 – Nov 2016

Administrative Assistant

Optimized billing processes, resolved delinquent accounts, and utilized SAP to code invoices for vendor payment and reconciling accounts.

Provided timely and accurate order processing, aftermarket billing, and customer support for locally processed sales and service transactions.

Set up, maintained contracts for assigned customers, and executes all related billing functions, including specialized invoicing, and invoice corrections.

Generated approved payment of invoices with SAP while ensuring approval of invoices by department heads after invoice coding, and expediting payment by accounts payable.

Managed office space, computer equipment, phone, email, and required safety training; including lab access.

Coordinated and trained new hires while motivating them to join the team and necessary provided tools for on-the-job improvement and improved business efficiency.

Dow Chemical, Houston, TX (Contract) June 2015 – April 2016

Office Professional

Performed front office procedures; phone management, assisted customers and nurses, email correspondence, data entry, filing, maintaining electronic file shares, maintaining equipment and printers.

Provided professional support to the Houston Dow Center (HDC) Engineering Solutions (ES) leaders.

Assisted in conducting new employee orientation; coordinated trainings for Dow nationwide, and made available training opportunities to employees.

Provided prompt, diligent and outstanding administrative support to staff members across a fast-paced optometry practice significantly reducing customer wait time.

Planned and coordinated onsite/offsite activities and meetings, including travel itineraries, expediting visas and passports.

Provided backup support for other office professions and managed calendars for 12 members of management.

MD ANDERSON CANCER CENTER, Houston, TEXAS Jan 2011 – Jan 2014

Administrative Assistant

Communicated with medical staff to establish office processes to ensure streamlined customer/patient experience in line with HIPPA mandates.

Provided administrative support to the VP and director of the department with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines.

Planned and coordinated corporate luncheons, dinners, and presentations for related on-site and off- site meetings.

Processed monthly expense reports reflecting supporting documents and budget codes indexes.

Processed the payroll for department using Kronos system.

Composed memos, letters, financial statements, and other business corresponded, as well as training of new employees.

Prepared travel for domestic and international for the department, including maintaining executive calendars and schedules.

Improved efficiency by organizing paperwork into confidential detailed-oriented filing systems.

ZERO 600 LOGISTICS (Freight and Transport, Inc.) Houston, TX June 2008 – Dec 2010

Administrative Assistant

Analyzed internal processes, recommended and implemented policy changes to improve operations such as giving classes on supply and inventory procedures and the disposal of records.

Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency.

Identified and implemented persistent improvement initiatives to improve the performance of the position, team, and company.

Assisted in administering to various groups within the department; coordinated Travel - Air, Hotel and car rental for office.

Maintained timekeeping, personal time, sick and vacation for Managers and Project Leaders.

Scheduled conference rooms, conference calls and training classes, including processing expense reports, requisitions and purchase orders.

T.M. HUGHES III, MD, Houston, TX Mar 2002 – May 2008

Administrative Assistant

Provided professional administrative support for the practice management, in office surgical procedures, office.

Established document-control management through mail processing and dissemination.

Provided high-quality customer service through managing inbound and outbound calls.

Collaborated with medical management to manage calendars, agenda, and special events.

EDUCATION

PARKVIEW BAPTIST HIGH SCHOOL 1996

Other certifications include:

HIPPA Certified

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