Customer Service Manager

Knowledge of

Organized Office Support Professional with a background in healthcare and retail industries. Strengths include customer service, bookkeeping and billing. Excellent knowledge in computer systems and proficient in Microsoft Office Suite. Exceptional researcher and problem solver.

Skills

● IDX ● Eagle ● Autobilling

● ADS ● Softdent ● Sorian

● Medics II ● VIC Imaging ● Allscripts

Professional Experience

Personal Organizer 3/2013-Present

New York, NY

Owner

Assist clients in helping them to organize their office space, closet space and storage space.

Create custom filing systems and procedures.

Shiel Medical Laboratory(Robert Half) 10/2015-10/2016

Brooklyn,NY

Biller

● Checked patient demographic information, verified insurance coverage and updated new

information.

New York Hospital of Queens Dental (Winston Staffing) 1/2015-4/2015

Fresh Meadows, NY

Biller/Temporary Position

Reviewed charge documents/encounter forms for completion by physician.

Researched accounts and resolved dental disputes.

Contacted patients and/or third party carriers regarding delinquent accounts and sent collection letters to patients.

Processed approximately $75,000 of delinquent accounts to be referred to the collection agency and/or debt write-off.

Resubmitted invoices and/or appeals as required. Responded timely to requests for information from Senior AR Specialists and Managers.

Veteran’s Administration Hospital 1/2009- 3/2013

New York, NY

Systems Support

Registered new patients, updated information on approximately 60 patients a day and determined patients’ eligibility.

Provided daily synopsis of customer service issues. Performed financial assessments and counseled patients on financial matters.

Created, implemented and trained staff on a system which increased financial assessments by 80%.

Mt. Sinai Hospital 09/2005-10/2008

New York, NY

Billing Expediter Level 3, Department of Surgery

Handled intake for 50-60 patients per day.

Performed timely and accurate billing, charge entry and collection of receipts for three physicians in the Department of Surgery.

Performed accounts receivable, follow-up with insurance and/or patient on outstanding claims and counseled patients on their financial responsibility.

Identified operational problems/adverse trends and developed and implemented corrective action plans to resolve problems.

Park Avenue Medical Imaging 09/1999-09/2005

New York, NY

Medical Practice Manager

Managed the daily activities of a radiology practice including patient scheduling, accounts receivable, physician reporting and medical records using Medics II Elite.

Insured compliance with HIPAA and permit passage of all regulatory inspections.

Reorganized office systems for greater efficiency.

Trained and supervised support staff.

Followed up with third party insurance carriers on unpaid claims, corrected billing errors, resubmitted claims and ensured that correct diagnosis/procedures were reported.

Communicated with patients and insurance companies regarding insurance coverage.

Updated patient records.

Established and maintained positive client relationships.

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