Administrative Assistant Microsoft Office

Phone: 812-***-****

Email: **************@*****.***

Address: ***** ******** *****, ****, ***** 77449

YETUNDE ADEJARE (YETTY)

PROFESSIONAL SUMMARY

Tenured administrative professional with extensive experience providing support to the Chief Executive Officer and Development and Construction Managers. Analytical, detail-oriented leader adept at multitasking within a fast-paced environment. In-depth knowledge of standard office procedures, software, and machines; proficient use of Microsoft Office Suite, scheduling software, the internet, and database software.

Oct. 2017 – Present

Katy

Administrative Assistant (Temp), POAG - LaCenterra at Cinco Ranch Preparing Memos and Correspondence to Tenants and Vendors Managing and ensuring Tenants and Vendors are complaints with insurance requirements Ensuring payments are received as due

Researching and responding to information requested concerning topics within the property managers areas of responsibility

Invoice coding and processing

Calculating late payments for Tenants

Overseeing all property utility accounts, maintaining a spreadsheet for tracking payments Escalating tenant queries to Property and Facility manager Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Complete forms in accordance with company procedures. Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material. Locate and attach appropriate files to incoming correspondence requiring replies. Coordinate conferences, meetings, or special events, such as luncheons Conduct searches to find needed information, using such sources as the Internet. Collect rent and sponsorship checks, keep records of collections and disbursements, and ensure accounts are balanced..

Mar. 2013 – Sep. 2016

Baltimore

Executive Project Assistant/ Office Manager, Laurus Development Partners EMPLOYMENT HISTORY

Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Answer phone calls and direct calls to appropriate parties or take messages. Process payroll information.

Attend meetings to record minutes.

Tracked resource allocation and time-sheet reporting Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.

Compile, transcribe, and distribute minutes of meetings. Coordinated project logistics and diary time, and following up on action points assigned to both internal and customer personnel.

Greet visitors and determine whether they should be given access to specific individuals. Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. File and retrieve corporate documents, records, and reports. Set up and oversee administrative policies and procedures for offices or organizations. Make travel arrangements for executives.

Open, sort, and distribute incoming correspondence, including faxes and email. Prepare responses to correspondence containing routine inquiries. Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.

Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives. Provide clerical support to other departments.

Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.

Interpret administrative and operating policies and procedures for employees. Content edit and provision for website creation on new projects. Organizing events; ground-breaking, soft launch. Project meetings (kick-off and progress). Prepare RFP's and RFQ's.

Prepare and review all bid packages.

Project Management of Marketing suite and New office fitout. Making sure all office supplies are made in due time. Sep. 2011 – Feb. 2013

Baltimore

Client/ Customer Service Officer, Enterprise Rent a Car Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Review insurance policy terms to determine whether a particular loss is covered by insurance.

Attend to both internal and external customers on queries regarding Enterprise Rent A Car products andservices;

Meeting up with the organizations service level and management. Liaising with vendors when rentals are being outsourced. Contributing to the development of guidelines and procedures to support front-line inquiry handling and case resolution.

Providing accurate and consistent information in all processes to customers. Problem resolution for customers during breakdowns. Training support for new intakes and mentoring.

Market analysis and mystery shops on what competitors are offering. Account managements for Entertainment companies.

Oct. 2010 – Jul. 2011

Baltimore

Administrator and Office Manager, Talent Childcare Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

Communicate with children's parents or guardians about daily activities, behaviors, and related issues.Complete and mail bills, contracts, policies, invoices, or checks. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Maintain a safe play environment.

Observe and monitor children's play activities. and address complaints. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Perform general personnel functions, such as supervision, training, and scheduling. Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.

Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care.

Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts, to help children who face problems such as disabilities, abuse, or poverty.

Administer welfare programs.

Supervise other social workers.

Determine clients' eligibility for financial assistance. Mar. 2010 – Sep. 2010

Guildford

Brand Ambassador, Strada

Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers. Compile lists describing product or service offerings. Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise. To manage the development and content of the website. To create brand position in market versus competitors. To create all print/e marketing materials for the brand. To work with the Operations team to ensure the 'desired brand experience' is executed. To manage and understand MIS such as covers/sph, impact of promotional offers. To develop, maintain and deliver annual sales plans for the brands, maximising promotional returns and ensuring appropriate channels are utilised - digital, e-CRM, social, print/ ATL/BTL.

To manage the tone of voice for all communications (digital, e-CRM, social, print). To manage the day to day messaging of social channels - Facebook and Twitter working closely with central marketing to manage overall best practice disciplines. Responsible for the development and management of local marketing working with Group toolkits.

Apr. 2008 – Mar. 2009

Lagos

Client Service Officer, Zenith Bank

Assist customers by providing information and resolving their complaints. Answer customers' questions, and provide information on procedures or policies. Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.

Review loan agreements to ensure that they are complete and accurate according to policy. Submit applications to credit analysts for verification and recommendation. Participating in the formulation and execution of sales/marketing strategies for consumer credits and real estate investments.

Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter. Sep. 2010 Master of Arts: Communication and International Marketing University of Surrey - Guildford, Surrey - UK

Oct. 2007 Bachelor of Arts: English Language

University of Lagos - Lagos, Lagos- Nigeria

EDUCATION

SKILLS

People Management Experienced

Technical Oversight Experienced

Problem Management Experienced

Attention to Details Expert

Organizational Experienced

Time Management Experienced

Communication Experienced

Microsoft Office Expert

Microsoft Powerpoint Experienced

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