Home Health Administrator Director

Cynthia Rushing

**** ******* ******, ******* *******, TX 75482

903-***-**** ************@*****.***

PROFILE

Responsible and experienced administrator with twenty years of administration and management experience.

Excel in operations analysis, administration and management, and cost reduction analysis

Marketing and Advertising in the health care industry; responsible for brochure design, content, and building marketing plans for health care providers

EDUCATION

University of Phoenix

Master of Business Administration and Healthcare Administration grad date: 3/2018

I am currently enrolled in a dual master’s program in which I have a 3.89 GPA. At the conclusion of this program, I will be the recipient of both a Master’s in Healthcare Administration and a Master’s in Business Administration.

University of Phoenix

Bachelor of Science in Healthcare Administration 2014

I graduated in 2014 with a 3.78 GPA.

ACCOMPLISHMENTS

Designed and wrote training guide for office personnel

Designed and wrote educational content for billing company clients

Redesigned paper-intensive PTO request process into simple electronic process

Created successful marketing tool for data collection

Designed and created content for successful marketing brochures, banners and other media

EXPERIENCE

Billing Management Services Sulphur Springs, TX

Chief Executive Officer 2016 – 2017

Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.

Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations or to increase productivity.

Design marketing brochures; write and manage website content

Implement corrective action plans to solve organizational or departmental problems; performance improvement design and plan implementation.

Interpret and explain policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.

Oversee and manage all medical billing activities for DMEPOS suppliers and pharmacists

Maintain current knowledge of all CMS rules and regulations and provide training and education to all clients.

Exceptional Home Health Care Sulphur Springs, TX

Administrator 2014-2016

Recruit, conduct orientation and training and set retention standards for staff

Increase client/patient census; create and maintain client/patient retention standards

Establish relationships with federal agencies, conduct contract negotiations, participate in surveys.

Plan, implement and administer programs and services in a home health setting, including personnel administration, training, and coordination of medical, nursing and administrative staff.

Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.

Design marketing brochures highlighting services and competitive differentiators; develop and implement community marketing initiatives.

Develop and implement organizational policies and procedures for best practices in documentation and billing quality.

Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.

Analyze internal processes and recommend and implement procedural or policy changes to improve operations.

Best Star Home Health Mt. Pleasant, TX

Branch Manager 2010 – 2014

Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.

Ensure branch compliance with accreditation standards and agency policies and procedures.

Recruit staff members and oversee training programs.

Diligently review all Quality Assurance programs and implement changes as necessary to meet organizational objectives

Establish work procedures or schedules and keep track of the daily work of clerical staff.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Maintain patient files in accordance with all rules and regulations and conditions of participation.

Participate in state and federal surveys and audits.

REFERENCES AVAILABLE UPON REQUEST

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