Sales Customer Service

VICTORIA VELEZ

**** ** ** ****** ********* **** Doral, FL 33178 786-***-**** ***************@*****.*** CAREER SUMMARY

Operational minded analyst driven by improving processes to lower costs and drive productivity. Help companies stay on track to growth and success by providing insight and recommendations for ongoing operational excellence. EDUCATION

University of Miami, Coral Gables, FL

Bachelor of Business Administration

Major in Marketing, Minor in Finance

GPA: 3.5

CAREER EXPERIENCE

The Sourcery, San Francisco, California

Part Time Operations Analyst (Remote), 11/16 to Present

• Leverage system data and reporting tools to report on and drive business growth, identify trends, and call out areas of improvement

• Streamline tracking of recruiter performance reports, increasing visibility on what team members need to be developed or are exceeding expectations

• Assist senior management with improving efficiency by researching alternative usages of current and new systems

• Prepare recurring reports and ad hoc reports ensuring all stakeholders are updated on business initiatives and performance

• Collaborate with operations and recruiting teams to guarantee workflow is efficient and consistent across teams

• Utilize sales goals and historical performance in preparing sales and cost projections to assist in establishing hiring and sales quotas

ESPN International, Coral Gables, Florida

Sales Operations Analyst, 11/12 to 02/16

• Managed and prepared weekly revenue reports communicating sales pacing for millions of dollars in sales to upper management

• Contributed to office sales growth by presenting leadership with sales opportunities based on analysis of key performance data

• Impacted business by identifying inefficient processes and collaborating with other teams to implement improvements

• Guided team members by providing monthly feedback alongside manager

• Coordinated all agency incentive payments by communicating with agency contacts to ensure quality customer service

Costa Farms, Miami, Florida

Sales Analyst, 10/11 to 11/12

• Developed sales dashboards highlighting under/over performing products and stores to management

• Collaborated across teams to improve inefficient business practices and identify costly, ineffective campaigns

• Communicated product and program performance to the buyer to encourage future store purchases and product launches

• Analyzed shipping and freight costs across U.S. territories to determine opportunities for cost savings Royal Caribbean Cruises Ltd., Miami, Florida

Air Planning Specialist, 04/10 to 10/11

• Prepared short and long-term forecast of guest volume based on historical trends and upcoming industry changes

• Extracted data to summarize into meaningful charts, graphs and PowerPoint presentations for upper management

• Reported and analyzed weekly, monthly, and quarterly performance in air program calling out trends HONORS/AWARDS

• Dean’s List

• Provost’s Honor Roll

SKILLS

• Proficient in Microsoft Excel, VBA, Greenhouse, Google Sheets, Harvest

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