Customer Service Agent and Documents Control Administrator

Curriculum Vitae

Of

Dineo Fakude

No * Dynamo Street Power Park

Orlando 1804

I.D No:820**********

Cell: 082*******

Drivers Licence:Code 10 (C1)

Email:******.*******@*****.***

CAREER OBJECTIVES:

Learning as much as possible,being better at what I do and always striving to be better at my work place.

EDUCATION INFORMATION

Highest Grade Passed

Grade: 12

Setswana

English

Mercantile Law

Accounting

Economics

Business Economics

INSTITUTION

Rand Afrikaans University

Modules Covered: Introduction to Computer

Telephone Skills

Behavioral Skills

Ms Word

Customer Care

WORK EXPERIENCE

Company Name :Comair Limited(British Airways)

Position held : Customer Service Agent and Documents Control Administrator

Year : 2007 to date

Manager: :Nhlanhla Mhlongo

Contact Details :011-***-****

Mobile No :072-***-****

Responsibilities

Ensure documents are up to date online.

Convert PDF files to Windows.

Taking minutes in meetings.

Uploading and downloading documents.

Ensuring that books are current and in a usable condition.

Setting appointments.

Giving feedback on new processes implemented.

Compiling Books for the Library and its custodians.

Creating Spreadsheets.

Giving Feedback to customer regarding queries.

Reconciling the library budget and ensuring that is not misused.

Deadline driven.

Ensuring that 3rd parties receive their remuneration on time.

Placing orders for other departments.

Ensuring that Policies and Procedures are adhered to.

Ensuring that all manuals in the library have the same format and are current.

Currently studying

Institution :Teachers Learning Centre

Address: 4 Handel Road Ormonde P O Glenvista 2058

Contact Number: 011-***-****

Email: *********@********.***

Duration for Course : 12 Months(ECD level 4 qualification)

Director: Sandy Burmeister

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