Customer Service Microsoft Office

Grisel Felix

New York,New York ***** 929-***-**** **********@*****.*** http://linkedin.com/in/grisel-felix Summary of Qualifications

Results-oriented administrative professional with a cultivated knack for effectively aiding numerous large organizations to achieve their corporate strategic business goals. Administrative Expertise Creative Service Abilities Interpersonal Skills

Microsoft Office Suite

Budget Administration

Google Software Systems

Internet Research Analysis

Adobe Photoshop

Adobe InDesign

Design and Production

Adobe Illustrator -Basic

Team Building

Customer Service/Retention

Fluency in Spanish

Leadership Development

PROFESSIONAL EXPERIENCE

Production /Administrative Coordinator Quad Graphics,New York,NY 2007 to 2017 Provided assistance to both internal staff and external clients, developing solid rapport, cultivating relationships, and delivering exemplary customer experiences. Charged with sustaining high levels of customer satisfaction to maximize sales and produce repeat business. Collaborated with colleagues to complete high-demand projects and assigned jobs, boosting company’s holistic success. Handled pre-press production management for numerous high-end fashion, health, and weekly print magazines. Deciphered internal mark-ups while obeying customer directives to manage, compose, and evaluate all print layouts and files. Consulted with clients to obtain final approval for each Epson color print job. Reviewed proof, ensuring deadline completions.

Strategically analyzed over numerous provided and soft proof evaluations each year to spot omissions and oversights,ensuring necessary corrections were made in a timely manner.

Precisely tracked up to 15 books and catalogs annually by utilizing Quad Graphics Smart Tools and Imaging IT-developed applications throughout company’s total production process.

Proficiently relayed feedback to the necessary production teams and their personnel to establish prosperous relationships with organization’s clients,print plants,and publishing companies.

Recognized for frequently working past normal operating hours to confirm all daily business objectives and missions were thoroughly completed.

Successfully designed and created roughly 5 PDFs and Mock-ups quarterly for client executive teams and print plants throughout the East Coast.

Consistently leveraged interpersonal and social skills to achieve maximum results to increase customer satisfaction ratings and streamline business functionality.

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Grisel Felix

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Enrollment Agent Healthfirst,New York,NY 2006 to 2007 Accepted, inspected, validated, and processed multiple patient insurance application claims each day. Safeguarded the preservation of patient and client personal information records for all cases filed. Attentively arranged and prepared all accompanying family documentation to expedite and secure final healthcare approval. Continuously revised organizations’ electronic data systems which contained pre- existing and new incoming patient information updated based on severity,precedence,and relevancy.

● Manually created,batched,and barcoded over 200 applications monthly for scanned approval to certify that existing insurance applications were ready for month-end audit.

● Systematically studied and reviewed currently pending client applications,including all associated legal docs,authenticating they were process in compliance with state/federal laws. Family Services’ Administrative Asst. Dorothy Day Early Childhood Center,New York,NY 2004 to 2006 Tasked with managing facilities’ front desk activities such as processing incoming documentation, receiving shipments and orders, and revising and safeguarding official correspondence as necessary. Handled large volume of incoming calls regarding parental questions or inquiries about staff and facilities while providing resolutions, scheduling appointments, and delivering confidential messages to center’s staff. Served as bilingual translator, interpreting and editing bilingual documentation for center’s Coordinator. Documented day care’s attendance, noted each therapist visit, and tracked each employee’s timesheet. Reviewed and amended documents for students with special needs or those requiring special accommodations.

Exceptionally formulated,drafted,and revamped Dorothy Day Early Childhood Center’s official newspaper and webpage,enhancing overall brand awareness and boosting brand recognition.

Routinely met with the center’s parents participating in Dorothy Day’s children in-take process while serving as primary point of contact for parents and visitors to meet with center’s staff.

Masterfully promoted the Dorothy Day Center’s informative workshop sessions by constructing invitations,flyers,and conducting school tours generating large turnouts. EDUCATION

John Jay College of Criminal Justice,New York,New York

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