Business Support /Analyst
Resume:
Randa Barakat Mostafa
** ***** **., ******* *******, Giza, 12111 Egypt
**************@*****.***
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Professional Experience
Concrete Co. for Apparel & Fashion
Business Analyst Specialist July, 2017 – November, 2017 Duties and Responsibilities:
In depth analysis of Sales performance by store daily and Monthly.
Initiated and developed a full set of reports (like Kashkol report).
Contributing in pricing process.
Categorizing customers levels according to sales results every season.
Analyzing and monitoring retail KPIs.
Handle other tasks as per direct superior assignment. International Group for Investment – (IGI ) Real Estate CRM Back Office Operation Executive April, 2016 – July, 2017 Duties and Responsibilities:
Consolidating information and provide all kinds of reports periodically “ daily, weekly and monthly”.
Initiating and Advancing CRM reporting system.
Keeping a proper customer case record.
Updating IOM’S log on a daily basis.
Responsibly on archiving system and ensure that all concerned parties are communicated with the CRM case status.
Acting as point of co-ordination between CRM team & other departments.
Supporting the CRM front line members by providing daily, weekly and monthly performance analysis.
Handling all administrative work for the CRM front line members.
Handle other tasks as per direct superior assignment. Al Ahly for Medical Services - AMC
Business Support Administrator March, 2014 – April,2016 Duties and Responsibilities:
Increase Profitability
Prepares projects reports, status analysis & statistics.
Finalize tenders, proposals, offers for potential clients.
Follows-up on administrative tasks to achieve set objectives.
Communications with suspect and prospect clients.
Manage vendors relations and deliverables.
Watches over competitor’s performance.
Organize data, filing, retrieval and correspondence both in digital & physical formats.
Liaisons with other Internal Departments.
Education for Employment Foundation Egypt
Office/HR Administrator December, 2011- December, 2013 Duties and Responsibilities:
Identify applicants eligible to undertake English Placement test.
Answering the applicants queries through incoming calls and Facebook page.
Create database for all applied applicants for all (EFE) programs.
Responsible for SMS campaigns for the applicants.
Communicating and following up with Donors, sponsors and vendors.
Sending and receiving faxes.
Handling staff personnel files and other HR
documentation.
Types and formats documents, demonstrates expert word processing skills.
Assists in preparation and day to day administration.
Organizing events and conferences.
Finding, managing and filing contact business cards. Randa Barakat Mostafa
11 Latef St., Western Omrania, Giza, 12111 Egypt
**************@*****.***
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Misr Bank
Summer training August, 2008
Education
Faculty of Commerce, Ain Shams University, Accounting Department October, 2010 Qualifications
Language Skills
o Fluent in Arabic as a mother tongue, Fluent in English written and spoken and fair in German.
Mini-MBA Program - Chicago Institute of Business July,2015- November, 2015 o Bookkeeping Basics Course
o Budgets and Financial Reports Course
o Business Acumen Course
o Business Ethics Course
o Effective Business Writing Course
o Effective Communication Strategies Course
o Entrepreneurship Course
o Mastering Human Resource Management Course
o Leadership and Influence Course
o Marketing Essentials Course
o Successful Project Management Course
o Sales Essentials Course
o Teamwork and Team Building Course
Effective Selling Skills Course August - October, 2015 o Identify and describe the Sales Call types and understand the Customer Behavior. o Demonstrate the importance of being customer focused and differentiate between buying and selling process. o Understand the new concept of Building Relationship with the customer. o Demonstrate the importance and challenges of professional communication (Self-confidence and Vocal Skills).
Marketing Research Workshop October, 2014
Intilaaqah Program for developing the small projects “ level 1” October, 2013 o Basic knowledge in Finance, Sales, Marketing and Business Administration to make sure that you will establish your project well.
Certified Training Program from Education for Employment Egypt June - August, 2011 o Contents: ICT Training from Microsoft, Problem Solving skills, Negotiation Skills, Business English Basics, On the job training in Azza Fahmy, Communication skills, Presentation Skills, Interview skills and CV writing and Presenting the graduation Project with the team, the project topic was about Recycling.
Yat Professional Diploma in Accounting 2010 December, 2010 - March, 2011
The Soft Skills from Ain Shams University July, 2008
"The art of dealing and communicating with others " from Egypt 's Public Library August, 2008
MS Office
o Expert in Word, Excel, Outlook and Power point.
Social Activities and Hobbies
o Organizer in Global Women Mentoring Walk, Cairo 2013. o Reading, Walking, Drawing and Listening to Music. o Practicing Yoga.
Personal information
o Date of Birth: December 17, 1987
o Marital Status: Single
References available upon request.
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