Call centre agent
Resume:
MILLICENT MABASO
TSHIAWELO
SOWETO
1818
EMAIL: ***************@*****.***
CONTACT NO. 063-***-**** / 082-***-****
CURRICULUM
VITAE
OF
MILLICENT
MABASO
MILLICENT MABASO
3248 NGWENYA STREET
TSHIAWELO
SOWETO
1818
EMAIL: ***************@*****.***
CONTACT NO. 063-***-**** / 082-***-****
CURRICULUM VITAE
OF
MILLICENT MABASO
PERSONAL DETAILS
Surname : Mabaso
First Names : Millicent
Home Address : 3248 Ngwenya Street
Tshiawelo Ext 2
Soweto
1818
Contact Number : 063-***-**** / 082-****-***
Date of birth : 19-09-1994
Identity Number : 940**********
Sex : Female
Nationality : South African
Marital Status : Single
Health : Good
License : Yes
Code : C1
EDUCATION DETAILS
High school attended : Vuwani Secondary School
High grade passed : Matric (2012)
Matric subjects : Mathematics
Accounting
Economics
MILLICENT MABASO
3248 NGWENYA STREET
TSHIAWELO
SOWETO
1818
EMAIL: ***************@*****.***
CONTACT NO. 063-***-**** / 082-***-****
Business Studies
English
Tshivenda
Life Orientation
Certificate : Higher Certificate in Economic and Management Sciences Current studies : UNISA (BCOM IN ECONOMICS)
LANGUAGES
Speak/Read/Write : English and Tshivenda
Speak : Sotho, Zulu and Tsonga
EMPLOYMENT HISTORY
Period : May 2014 – May 2015
Employer : Direct Channel Holdings
Designation : Call Centre Agent
Duties and Responsibilities : Outbound and inbound
Sales
Data capturing
Attend to customer queries and complaints
Investigate and resolve customer queries
Ensure informed customers about different products Period : June 2015 – November 2015
Employer : EDCON (Jet mart)
Designation : Stock taking
Duties and Responsibilities : Ensure that missing assets are noted and action is taken to locate them
: Ensure the correctness of details of entries listed
: Attend to customer queries and complaints
: Attend to walk in clients
MILLICENT MABASO
3248 NGWENYA STREET
TSHIAWELO
SOWETO
1818
EMAIL: ***************@*****.***
CONTACT NO. 063-***-**** / 082-***-****
: Attend to telephone queries
Period : 04 Feb 2016 – 21 October 2016
Employer : Dsv Mounties
Designation : Vault clerk
Duties and Responsibilities : Data capturing
: Scan bank cards, bank tokens, cell phones in and out of vault
: Consolidate customer parcels and bank cards (debit
& credit cards)
: Fine sort bank cards
: Dispatch of bank cards to different banks
: Attend to customer queries and complaints
: Pull confirmed cards from storage vault
: Action emails (log queries and complaints received)
: Destroy return to sender cards
KNOWLEDGE AND COMPETENCIES
Good verbal and written communication skills
In-depth knowledge and understanding of customer relations
Results and customer service orientated
Conflict, problem solving
Team player
Ability to communicate with co-workers
Microsoft word, Excel & Power point
Excellent interpersonal skills
Detail orientated
REFERENCE
Mr.Sandile Zwane (Dsv Mounties Supervisor) : 076-***-**** Mr.Bheki (Direct Channel Holdings Team leader) : 083-***-**** Ms.Thando (Jet Mart Manager) : 011-***-****
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