Customer Service Machine Operator

Kristopher Johnson

**** ******* ****, *******, ** 77014 832-***-****

Qualifications Summary

United States Navy veteran with over four years of honorable service; experienced working in fast paced environments demanding strong interpersonal, organizational, technical and industrial skills. Ethical, trustworthy employee committed to superior service. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:

®Computer Operations ® Logistics ® Data Entry

®Counseling ®Recruiting ®Telephone Reception

®Customer Service & Relations ® Filing & Data Archiving ®Problem Solving

®Skilled Laborer ® Machine operator ®Critical Thinker

Experience Highlights

Industry/Technical

●Transport and loaded/unloaded ship cargo via Naval/ Merchant Marine vessels

●Monitor temperature and readings on fracturing equipment/ led crews of 18-22 workers

●Capable of operating forklift, pallet jack, slip/clamp machine, cherry picker and boat davits.

●Experienced in working in extreme climate situations in freezers and deserts.

●Experienced metal fabricator using mechanical brake and drill press.

●Several years of experience as a Roustabout / Deckhand and rigger

●Over 3 years experienced in resurfacing, hydro/sandblasting and Industrial painting.

Customer Service

●Demonstrated ability to maintain composure and work efficiently in a fast paced environment.

●Assist fortune 500 company employees in benefit selection procedures.

● Provide verbal information /newsletters on company deadlines.

●Educate clients on eligibility requirements for their benefits via company guidelines.

●Manage customer relations and provided exemplary customer service calls.

●Provide quality customer service and creative outreach networking tools to create productive results for the agency.

Recruitment/ Counseling

●Evaluate client eligibility based on credits and work experience

●Interview and assess prospective candidates for certificate and degree programs

●Conduct scheduled new enrollment orientations

●Set up equivalency testing for applicants

Management & Supervision;

●Promoted rapidly based on company quota guidelines

●Supervised and trained crews of twelve and more

●Expanded sales to include mass market accounts

●Monitored and supervised call center sales teams to endorse company product packages

●Responsible for day to day logistics and account monitoring for host of clients

●Conducted outreach seminars for employees /employers

●Administer and create training manuals for clients

●Conduct weekly staff meetings for company progressions and prospectus.

Employment History

Plant Operator Geopolymer Solutions, Conroe, TX;Sep. 2016-Present

Longshoreman Gulfstream Marine, Houston, TX; Jan. 2016- Sep. 2016

Shipping/Receiving Supervisor Bobcat Construction, Pearland, TX; Sep. 2015-Feb 2016

Site Manager Signor Logistics Midland, TX; May 2014- Aug 2015

Remote Logistics GM Houston, TX; Dec.2010- Jun 2014

Admissions Representative Westwood College Houston, TX; Feb.2008- Nov 2010

Benefits Analyst Hewitt & Associates, Woodlands, TX; fall 2008

Enrollment Counselor University of Phoenix, Katy, TX; June 2008-2009

Recruiter/ Outreach Admissions Counselor T.E.F./Job Corps Houston, TX; Mar.2003- May 2008

Education & Training

Prairie View A&M University Prairie View, TX B.A.S.

Community Involvement

Committed to community service; Extensive volunteer history includes involvement in Public School’s 21st Century program for Latchkey kids, local youth outreach for New Day Church. Also annual holiday volunteer to feed the homeless programs across the greater Houston area.

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