Director

Qualifications Profile

Seasoned, results-driven, and forward-thinking executive, with extensive experience in providing leadership and direction to all facets of business operations within diverse industries

Equipped with proven track record of success in maximizing performance of business operations with emphasis in operational streamlining, cost reduction, and profitability improvement. Expert at resolving complex operational issues, building strategic cross-enterprise alliances, and negotiating and securing business deals. Effective at collaborating with individuals from different backgrounds to develop a culture of performance aligned with organizational missions, vision, and values.

Core Competencies

Strategic Planning and Decision Making

New Business Development

P&L Management

Regulatory Compliance

Risk Analysis and Mitigation

Customer/Client Satisfaction

Staff Training and Development

Sales Management

Rapid Conflict Resolution

Operations Management

Professional Experience

G2 Tactical & Ballistic Solutions, Houston, TX

Managing Director 2016–Present

úConceptualize and implement the first fully functional self-scoring electronic steel target system with an integrated software package for Apple and Android applications.

úContribute key insights for provisional patent (now public) from concept to viable product, while devising the first fully functional impact location technology on steel product.

úOversee all R&D and implementation of product and software updates into current stock and releases to the customer.

úHandled company’s response from all investor’s contact, due diligence and negotiation for both domestic and foreign.

Career Highlights:

Demonstrated adeptness in driving business from $0 to $225K in sales through formulation and establishment of a marketing strategy for direct-to-consumer and business-to-business sales.

Successfully built a specialized distribution network through independent distributors which expanded market penetration.

Received selection as post-acquisition board of director’s member.

Church Services, Houston, TX

HVAC and Commercial Services Sales Manager 2015–2016

úTook charge of the recruitment and training of all commission sales professionals.

úManaged all sales reporting and integrity of decisions from sales reports, including sales key performance indicators.

úAssumed full accountable for gross margin of sale commitment to the company.

Career Highlights:

Steered efforts in optimizing Lead Capture system that enhanced leads converting to appointments by 35%.

Attained 7% gross margin increase by overhauling the retail pricing.

Streamlined the training and onboarding process for new hires which significantly boosted rate by 70%.

Bob J. Johnson & Associates, Inc., Houston, TX

General Manager 2013–2014

úRendered oversight to the company on multiple projects distribution for various clients, including Exxon Mobile, Worley Parsons, Technip, US Corps of Engineers, and Woods Group.

úSucceeded in rebuilding the Bid & Spec Sales Team and collaborated with Watts to catalog Bob Johnson part numbers.

úSupervised engineering staff to insure proper use of time, allocation of time and integrity of work product to internal and external customers.

úLed project management staff to insure costs are captured for monthly billings, accuracy of deadlines, accuracy of project expenses, integrity of Bill of Materials & Man Hours billed to project and adherence to project completion deadline.

Career Highlights:

Produced revenue of over $6M through strategic application of best practices for engineering, project management, sales, and proposal estimation.

Led the introduction of a CRM system and designed an in-bound lead capture process that enhanced lead-to-proposal rate by more than 75% and proposal-to-sale rate by 20%.

Played an instrumental role in increasing service and repair revenue by more than 7%.

Terminix International, Various Locations (2005–2012)

General Manager, Houston, TX 2006–2012

úProvided expert direction to over $25M operations across multiple branch offices.

úUtilized strategic approach in negotiating and closing numerous acquisitions, ranging from $250K to $6M.

úOffered recommendation in improving net promoter score (NPS), distractor to passive and passive to promoter.

Career Highlights:

Displayed competency in consistently generating more than 30% net profit and 20% annual revenue growth.

Cultivated a customer centric culture and supervised a team of nine customer service representatives which boosted customer service satisfaction results by 8%.

Spearheaded 4 sales branch managers, 25 outside sales executives, and 5 service managers with direct reports of 65 route personnel.

Earlier Position Held:

Regional Vice President, Washington, D.C.

Earlier Career

Pestmaster Services Pest Control

General Manager Controller

Terminix International, Various Locations

General Manager, Dallas Commercial, Dallas, TX, Dallas Residential, Dallas, TX & Plano Residential, Plano, TX

Education

Master of Business Administration in General Business California Coast University, Santa Ana, CA

Bachelor of Science in Management California Coast University, Santa Ana, CA

Coursework in Business Administration and Management, General Harding University, Searcy, AR

Member, Kappa Sigma

Professional Development

Certifications:

Terminix International: Six Sigma Green Belt

Terminix: Global Compliance

United States Army Corps of Engineers: Welding

Training:

4DX Launch and Implementation Change Management Cost Accounting in Manufacturing

Equal Employment Opportunity (EEO) Laws and Regulations Fundamental M&A

Large Fleet Management and Maintenance Operational Risk Management PCI Compliance Profit & Loss Management

Union Avoidance Progressive Discipline GAAP Change Management

Awards and Honors

President's Club President's Council Featured Speaker – Trammel Crow Dallas President's MVP

Activities

Texas Department of Agriculture, Vice Chairman - Structural Pest Control Advisory Committee

Sales Management Executives, Member

Fire Arms Industry Awareness, Member

Sales Best Practices, Member

NALRSA, Member

Christ Clinic, Contributor Living Hope International, Volunteer World Vision, Contributor It’s Church, Volunteer

Church Under the Bridge, Volunteer Elijah Rising, Volunteer Esparanza Viva (Puebla, Mexico), Volunteer

Technical Skills

Microsoft Office Suite SAS Salesforce PestPac Route Rite LivePlan Google Analytics

Social Media Platform Optimization Customer Relationship Management (CRM) Web Page Design

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