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Customer Service Office

Location:
Calgary, AB, Canada
Salary:
18
Posted:
December 06, 2017

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Resume:

ATIKA PANCHAL

*** ********* ****, ** ******* AB T2Y 0G7

Ph: 403-***-**** : 403-***-****

Email: ac3mim@r.postjobfree.com

OBJECTIVE: FT position for Office Clerk

KEY SKILLS:

Capable of planning, organizing & coordinating work & activity. Quality Service, positive attitude, good manners and hard working. Good Judgment & sound decisions in daily & emergency situation. Promote problem solving & high standard of customer service, accurate with numbers. Conscientious, dedicated, committed and punctual and can work under pressure. Ability to work independently or as part of a team, reliable & responsible. Knowledge of basic office procedures and uses all office equipment. Good attention to detail with strong interpersonal and communication skills. Well versed with various MS Office suite like Outlook, Word, Excel & PowerPoint 2010. WORK EXPERIENCE:

Real Canadian Super Store, Heritage Meadow way, Calgary AB Position: Cashier Dec 2015-Till Date

Scan items and ensure pricing is correct. Greet customers and ask if they want paper or plastic. Take customers' orders. Deliver hot or cold food to customers. Take coupons and scan correctly. Dispense correct change. Take money in the form of cash, credit card, or check. Costco, Heritage Gate Calgary AB

Position: Hearing Aid Assistant Oct 2013 – May 2015 Schedules appointments & answers incoming telephone calls & assists with oral & written communication with members & other healthcare providers. Familiar with AS/400 System, Sycle net and Hear wear software system. Rings up order, receives payment, Receives and ships new orders and repairs. Cross references items received with original order & assembled the hearing aids. Preserves patients’ confidentiality. Calls member to follow up, book fittings arrange pick-up and provides a high level of member service. Performs off-site marketing to increase sale. Orders office and clinic supplies on monthly basis. Repair & clean the Hearing Aid tubes as per patient’s requirement.. Maintain the accurate balance on daily base cash till. Maintain regular updates of inventory. Prepare the statements for AADL & WCB. Works with Alberta Aid to Daily Living online business including verification of eligibility, inquiry, creating clients, authorization & billing. Position: Food Demonstrator April 2013- Sept 2013

Domoslai Designs Ltd. Calgary AB Sept 2012- Dec 2012 Position: Jr. Structural Steel Designer.

Domoslai is a designing firm modeling 3D medium/small projects in commercial & industrial sector Working as a Jr. Designer using AutoCAD Version 2012 & X’Steel Ver.15.1. Mainly work involved is preparing detail fabrication drawings, erection plans as per Structural/ Architectural design, working as a part of a team. Preparing drawings for small steel structures, Frames, Columns, Beams, Bracing & miscellaneous steel.

Baywest Management Corporation, Surrey BC Canada July 2009-Oct 2011 Position: Forms Administrator

Baywest is BC’s premier residential management company. Worked in Forms department as a Forms Administrator for about 2.5 years. Prepared Form F & B and other supporting documents for lawyers, realtors &. Entered the requests with accuracy & emailed or faxed as per request. Handed a large volume of data with a high level of accuracy. Collected the remittance. Prepared welcome packages for new owners. Set up the new building & existing building with correct information of the owners. Scanned & saved the information about rental tenants. Answering the telephone and dealing with enquiries, Distributing mails & courier to respective department & ordering supply for office & kitchen area. Worked with yardi & voyager software for all accounting & clerical information. Indaba Trading Ltd. Parksville BC Canada April 2003-Jan 2004 Position: Warehouse Packer

Indaba is the leading wholesaler of distinctive home décor products defined by natural and organic styles, patterns and colors. Worked as a full time warehouse Packer. Packed candleholders, Candles, decorative glassware, ceramic tableware, Decorative accessories, Christmas decorations & accessories for exporting to USA & many parts of Canada. Controlled inventory. Prepared for trade shows. Panchal Precision Works Pvt. Ltd. Mumbai, India November 1992-June 2002 Position: Senior Accountant

PPWPL is the manufacturing & trading company for oil seals, rubber product. Worked as a senior accountant for 10 years. Writing books of accounts like cash & bankbook, Sales Register, Purchase Register, Ledger book. Administered monthly expenses incurred by employees. Determine salary, calculate deductions to complete payroll on a monthly basis. Recorded and balanced daily financial transactions. Completed trial balance and up to balance sheet. Accounts payable and receivable and invoicing experience using Tally V4.5 package. Collected fees, prepared receipts, answered phone inquiries and managed other administrative tasks.

J. Harkisandas & Co. Mumbai. India January 1990- June 1992 Position: Accountant

JHC is the exporting company, which exports all spices to different countries. Writing books of accounts mainly, cash & bank book, sales & purchase register, Ledger book. Handled day to day cash transaction & balance daily financial transaction. Prepared monthly Bank reconciliation statements. EDUCATION:

CADD OPERATOR LEVEL I SAIT Polytechnic, Calgary DEC 2012 CERTIFICATE OF ACHIEVEMENT

AutoCAD I & II with Grade A+ ; Digital Drafting Grade A+ Microstation I & II with Grade A+

BACHELOR OF COMMERCE University of Bombay, India 1989 ICES Recommendation Client # A00744523 Dt. 23 Jan 2009. CERTIFICATION:

Basic Computer course NIIT Bombay 2002

Bank Teller Training Community Education Service Canada 2009 Emergency First Aid Industry OFA Level-1 St. John Ambulance Canada 2011 LANGUAGES

English, Hindi, Gujarati, Marathi, Punjabi

REFERENCES

As per request.



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