Customer Service Management

KARYN KOENIG

Marietta, Pennsylvania 717-***-**** *****@**************.***

SUMMARY

Service-oriented Store Manager with a 10 year background in Convenience

Restaurant Management. Core competencies include cash and inventory

management, team-building and training; as well as excellent communication and

time management skills. Handles tasks with accuracy and efficiency.

SKILLS

Customer Service and Hospitality

Administration and Management of Retail and Food Service Settings

Critical Thinking in High Pressure Situations

Service Orientation

Implementing Corporate training procedures for new programs

Training and Developing Management staff and employees

Managing and Overseeing Food Production in Restaurant and Quick Service Establishments

EXPERIENCE

July 2017- Present

Self-employed. I am a freelancer working for clients on email marketing, social media management, online content creation, customer service management, telephone and email management.

PNC Bank

Customer Service Representative – Lancaster PA

November 2016 – July 2017

Handle customer issues, open and close accounts, Review account discrepancies. Adhere to Federal banking regulations.

Store Manager Sheetz, Inc. - Harrisburg, PA

August 2005 – November 2016

Direct and manage employees engaged in sales, inventory-taking, reconciling cash, and performing services for customers. Hire, train, and evaluate personnel. Enforce safety, health, and security rules. Plan and prepare work schedules and keep records of employees' work schedules and time cards. Establish and implement corporate policies, goals, objectives, and procedures for the store. Motivate employees to reach corporate goals and initiatives. Enforce company standards are being met. Lead, demonstrate and train the employees in giving the best hospitality and customer focus. Resolve customer complaints and employee conflict issues. Maintain a high engagement score in employee focus.

Massage Therapist Herman Chiropractic Center - Lebanon, PA

March 2004 – June 2005

Confer with clients about their medical histories and problems with stress or pain to determine how massage will be most helpful. Massage and knead muscles and soft tissues of the body to provide treatment for medical conditions, injuries, or wellness maintenance. Basic office duties including contacting insurance companies about payment and patient coverage. Constructing and retrieving payment plans for the patients for their services. Scheduling patients' appointments and cash reconciliation.

EDUCATION

Currently

2003

Attending Salem International University, B.S. Business Administration, specialization in Finance

Associates Degree, Massage Therapy, Academy of Medical Arts and Business

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