Customer Service Data Entry

KEISCHA LENTON T: 646-***-**** ******.*******@*****.***

PROFESSIONAL SUMMARY

Capable of working in a professional office environment. Passionate about learning new techniques to incorporate into my experience; with the goal of expanding my skill in the world of administration.

EXPERIENCE

Service for the Underserved New York, NY

Office Assistant 08/2017 – 09/2017

Performed various administrative duties;

Filed and shredded clients’ documents accordingly

Scanned and made copies of said documents

Transcribed patient information onto Excel charts

Answered phones and transferred calls to directors/case managers

Printed out clients’ personal information

Filled in information for distribution letters

Ensured information on ISPs (Individual Support Plan) for all clients were correctly inputted

Filled in information for medical billing for MSC workers

Central Harlem Senior Center New York, NY

Front Desk Receptionist 09/2016 – 11/2016

Scanned all clients ID Cards as they entered facility

Monitored all visitors and seniors

Answered phones and took messages

Dispersed lunch meal tickets to seniors and their guests

Englewood Hospital and Medical Center Englewood, NJ

Dietary Specialist 04/2008 – 07/2014

Delivered and served food to pediatrics, labor and deliveries, and psychiatric wards

Ensured all meals were properly prepared and in accordance to the direction of the overseeing dietitian/nutritionist

Assisted cook with the preparation and serving of all meals

Monitored all patient meal and snack schedules

Loaded food carts; supervising precise portion control protocols were met according to patients’ diet

Observed and recorded each patient’s consumption of their meals

Communicated all concerns regarding patients’ meals to supervisor and dietician

Stocked and cleaned pantries

Documented temperatures in refrigerator and freezer where food was kept

Trained new employees on tray-line duties and pantry knowledge

Answered and transferred phone calls

EDUCATION

Pro-Data, Inc. Jersey City, NJ

Administrative Assistance (Microsoft Programs) Completion Certificate 2017

Mid-Manhattan Adult Learning Center New York, NY

High School Diploma 2015

SKILLS

Strong customer service background in creating meaningful rapports with clients/patients

Extensive knowledge in file management and data entry procedures

Extremely adaptable to high-pace work environments

Ability to multi-task and prioritize

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