Customer Service Representative

Quiana S. Bruce

**** ******** *** *******, ** ***05] 510-***-**** ************@*****.***

Objective

To obtain a position with your company, to grow with your company, and create a delightful experience with you and your clients in the customer service field.

Education

Heald Business College, Hayward, CA

Castlemont High School, Oakland, CA

Experience

7/2014 – Present

Collector Collection Bureau of America Hayward, CA

Managed over 200 accounts for several clients and responsible for contacting customers to problem solve and arrange payments on outstanding balances. Additional responsibilities included skip tracing to locate customers with outstanding balances.

02/1999 – 11/2013

Customer Service Agent Avis Budget Rental Car Oakland, CA

Determined customer needs by making use of company approved sales and service techniques. Assisted customers with their rentals and returns as well as anything additionally needed. Organized and maintained office area/front desk.

12/1999 – 03/2005

Home Health Aide IHSS Oakland, CA

Administered prescribed oral medications under written direction of physician or as directed by home care nurse. Changed bed linens, maintained patient’s laundry and home as well as planned, purchased and prepared meals.

09/1996 – 01/1999

Customer Service Representative JC Penny’s Alameda, CA

Assisted customers with product selection and any inquiries on products. Investigated and resolved any customer complaints. Set up store displays and operated cash register. Managed stocking, inventory and pricing activities.

References available upon request

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