Customer Service Manager

Kaitlyn M. Taylor

** ****** ****** ** 704-***-****

Roanoke, VA 24016 *******.********@*****.***

Education

Bachelors of Science Degree in Environmental Science with Business Minor

Hollins University, Roanoke, VA, August 2013 – May 2017

Deans list: Fall 2014, Spring 2015, Fall 2015, Spring 2016, Fall 2016, and Spring 2017.

Work Experience

General Staff, July 2016 – Present

River Rock Climbing Gym, Roanoke, VA

Use of Point Of Sale computer system.

Public speaking and customer service experience through consistent tours of the facility and teaching hands on, informational classes to minor and adult individuals.

Server, July 2015 – June 2016

Sforno Trattoria Romana, Boulder, CO

Knowledgeable of all menu items and beverage lists.

Assisted internal and external guests place requests and answered inquiries in a friendly manner.

Certified Head Shift Leader, February 2012 – June 2015

Dunkin Donuts, Gastonia, NC

Managed current shift, store, and employees.

Provided excellent customer service and multitasked in this fast paced environment.

Received multiple positive survey feedbacks and compliments from customers.

Handled cash and credit card transactions, operated computers, answered phone calls, and trained new employees.

Intern Line Cook/Farmhand, January 2017 – February 2017

Black Cat Farm to Table Bistro, Boulder, CO

Harvested crops and followed meat/produce to kitchen to prepare for service.

Kitchen prep work and plated food items.

Intern Manager, May 2015 – July 2015

Dunkin Donuts, Gastonia, NC

Completed managerial office tasks, daily production, scheduling, and inventory.

Managed shifts, assuring proper store functions.

Processed all end of day money transactions, properly organized files, and tended to customer complaints and store issues.

Skills and Activities

Experience with laboratory equipment and water quality assessment.

Experienced in data collection and analysis.

Computer skills: Microsoft Excel, Word, PowerPoint, and SPSS.

Food Safety (ServSafe) and First Aid/CPR/AED certified.

Speaking knowledge of French and Spanish.

Acquired Hollins Outdoor Leadership Certificate.

Vice President of the Wilderness Adventure Club.

Secretary of Women In Science and Engineering.

Versatile, determined, well organized, creative, and self-motivated.

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