Manager Test

LOKE KENG YUEN JAMES

S*******J

Blk ***B, Ang Mo Kio Street 52, #26-329

Singapore 562596

Mobile: +65 97524582

Home: +65 67521174

E-mail: ************@*****.***.**

Linkedin Profile: http://www.linkedin.com/in/jamesloke6972 Page 1 of 7

PROFESSIONAL SUMMARY

20+ years of experience as Test Manager, QA Manager and had managed a team of up to 50 Tests members working in various financial institutions, system IT integrators, and software houses. (i.e. Citibank, FWD Insurance, Great Eastern Assurance, SGX (Pactera), ST-Electronics, and Crimsonlogic.

Core competency includes Projects/Programs Test Management, Quality Assurance, Delivery Management, Process Improvements, Verification & Validation and Software Safety.

A self-starter and like challenges in life. Fluent in speech and has an enthusiastic personality, which can motivate, encourage and bring out the best in others.

Manage the optimisation of Test Resources

Managed Vendors (Managed Services) resourcing, and deliveries and Stakeholder’s enagagement and expectation.

Championed the optimal use of enterprise level resources such as HP QC, HP LR, HP UFT, Selenium, TFS, Uipath, etc.

WORK EXPERIENCE CHRONOLOGY

Period

Name of Employer Address of Employer Designation Reasons for Leaving From To

May-16 NOW FWD INSURANCE

6 Temasek Boulevard, #18-01

Suntec Tower Four, 038986

Head of Testing

Change of

environment

Sep-14 Apr-16 Crimsonlogic Pte Ltd

31 Science Park Road,

Singapore 117611

Program Test Manager Job Insecurity

Sep-13 Aug-14

Great Eastern Life

Assurance Co Ltd

1 Pickering St

Singapore 048659

Regional Test Manager

(CRM Enterprise)

1 year Contract

Sep-11 May-13 Citibank, N.A.

1 Changi Business Park Crescent

Singapore 486025

AVP, Project, Test

Management

Excessive work during

US timing

Sep-10 Apr-11

HiSoft (Singapore) Pte.

Ltd

60 Alexandra Terrace, Singapore

118502

Manager, Software Testing

(SGX Account)

Company bought over

by Pactera

Jan-06 Sep-10

ST Electronics (Satcom

& Sensor Systems) Pte

Ltd

29 New Industrial Road

ST Electronics Paya Lebar

Building

Singapore 536213

Manager, Testing, QA -

Software, Project,

Hardware, System and

Safety

Better career

opportunity

May-05 Jan-06

Alpine Electronics Asia

Pte Ltd

No 22, Jalan Kilang, #05-01, Mova

Building, Singapore 159419

Manager, QA, Customer

and Technical Service

Operations closed in

Singapore

Apr-03 May-05 Nakamichi Research;

146 Robinson Road. #01-01,

Singapore 068909

Manager Testing, QA-

Software, Hardware and

System

R&D closed in

Singapore

May-00 Apr-03 Philips Electronics

620A Lorong 1 Toa Payoh

Singapore 319762

Senior Engineer, Software

Testing, QA

Better career

opportunity

Feb-98 Apr-00

AIWA Consumer

Electroncs

Lower Delta (Last known address)

Senior Engineer,Reliability,

Environmental, Functional

Operations closed in

Singapore

Jan-92 Feb-98

Thomson Consumer

Electronics

1000 Toa Payoh North, Singapore

318994

(Last known address)

Engineer,Software Testing,

QA

Operations closed in

Singapore

EXPERIENCE

FWD INSURANCE- SINGAPORE, FROM MAY 2016

Role: HEAD OF TESTING

PROGRAM: General Insurance, Life Insurance, Corporate Insurance Description: Management of all testing resources all General Insurance and Life Insurance products. Includes all product launches, BAU scope. FWD is a fast paced Digital Insurance company that started operation in 2016, as such, essentially, all processes are started and introduced from scratch. Roles and Responsibilities:

Managed all test team’s activities across program’s tracks from initial SDLC’s Requirement to Design to Implementation, to Testing, Deployment and Maintenance phases.

Managed and ensure on time base-lining of test scenarios, test cases and automation test scripts.

Create, implement, managed and adapt test strategies and plans throughout the SDLC.

Prepare the project’s overall test plan, the integration test plan, the system test plan and any other test plans where needed.

Manage all SIT, UAT and Production Release builds, and ensure process is followed.

Ensure sufficient test coverage for business end to end processes. Curriculum Vitae

LokeKeng Yuen James

Page 2 of 7

Custodian of the SIT and UAT environment, ensures that before deployment into the higher environment, releases are optimally tested and passed.

Manage and ensure defects turn-around time for critical and major incidents is according to the SLA.

Work with different IT teams across infrastructure and Enterprise applications team, and other business divisions to deliver testing solutions for the business.

Collect and analyze data for the creation of test metrics for decision making and management reporting to project stakeholders and sponsors.

Manage stakeholders relation to all testing matters with business users, internal and vendor development teams. To manage expectations for each of the testing stages and quality gates. Technologies:

Selenium automated testing

Microsoft Dynamics CRM Testing

HP-Lean UFT functional testing

UiPath Robotic Process Automation (RPA)

Use a Test tool, which have the benefits like cucumber but which is able to generate automation scripts and test cases after a manual end to end flow

Achievements

Oversee the successful / go Live of all general insurance (i.e. Car, Travel, Personal Accident, Maid, and Motorcycle) and Life insurance products (i.e. Direct purchase insurance, Life Insurance and Endowment) Company URL : https://www.fwd.com.sg/

Championed best practices for software releases, software testing and test environment sharing.

Championed the user of automation tools such as Uipath RPA, Selenium and HP Lean UFT tools

CRIMSONLOGIC PTE LTD, FROM SEPT 2014

Role: PROGRAM TEST MANAGER

PROGRAM: FRONTIER, Integrated Business e-Licensing System Description: Manage all test resources/business analyst for the Frontier Program, ensuring smooth releases within tight schedules, limited resources and extensive scope. Frontier is an Online Business Licensing Service which is due to replace the existing Business Licensing Service, integrating more than 250 different business licences from 18 government ministries and agencies. The objective of Frontier is to bring all the Government Agencies under one roof to cater Licenses and Certificates for public users / companies to obtain licenses / certificates to run their business

Roles and Responsibilities:

Managed all test team’s activities across program’s tracks from initial SDLC’s Requirement to Design to Implementation, to Testing, Deployment and Maintenance phases.

Managed and ensure on time baselining of test scenarios, test cases and automation test scripts.

Create, implement, managed and adapt test strategies and plans throughout the SDLC.

Prepare the project’s overall test plan, the integration test plan, the system test plan and any other test plans where needed.

Championed and managedprogram/project governance, institutionalization of software best practices and processes

Manage all SIT, UAT and Production Release builds, and ensure proper governance.

Ensure sufficient test coverage for software interfaces and business end to end processes.

Managed POC for utilization of automation tools (e.g. Load Runner, Selenium, HP UFT) for the test team, and final implementation using the chosen tools.

Custodian of the SIT and UAT environment, ensures that before deployment into the higher environment, releases are optimally tested and passed.

Manage and ensure defects turn-around time for critical and major incidents is according to the SLA.

Manage all testing resources, ensure optimized resource allocation and utilization

Manage vendors/sub-contractors and ensure timely and qualitydeliverables.

Work with different IT teams across infrastructure and Enterprise applications team, and other business divisions to deliver testing solutions for the business.

Manage stakeholders, customers, IT vendors, Test vendors and all test executions.Liaise with technical lead and project managers to manage expectations for each of the testing stages and quality gates.

Collect and analyze data for the creation of test metrics for decision making and management reporting to project stakeholders and sponsors.

Point of contact for all testing matters internally and for all government agencies and prime contractor.

(i.e. IDA)

Curriculum Vitae

LokeKeng Yuen James

Page 3 of 7

Managed the testing and implementation of system enhancements, maintenance and upgrades Technologies:

Selenium automated testing

HP-UFT functional testing

HP-Load Runner non-functional testing

Achievements

Oversee the successful Go Live of the Frontier system for 18 government agencies since Nov 14 till Apr 16.

Frontier URL : https://licence1.business.gov.sg

Managed and tailored the successful assimilation of the ALM-TFS implementation for the Requirements and Defect Management tool for the program.

Championed best practices for software releases, software testing and test environment sharing.

Oversee and drive automation efforts, and optimized testing performance and reduced 80% testing effort for each release. Reduction of test resources from 45 to 13, resulting in estimated cost savings of 2 mil for the company.

GREAT EASTERN LIFE ASSURANCE CO LTD, SEPT 2013 TO AUG 2014 Role: TEST / PROJECT / GOVERNANCE MANAGER

PROJECT: Customer Relationship Management

Description: Management of QA/Test/Project and Deliveries across for all CRM releases, ensuring smooth releases within tight schedules, limited resources and extensive scope across different regions. Ensure proper governance in software processes, delivery quality and entry and exit criteria. Roles and Responsibilities:

Define, introduce and enforce software governance processes for development and testing.

Create, implement, managed and adapt test strategies and plans throughout the SDLC.

Manage the defect triaging and status within a Scrum Agile Software Development environment, ensuring

Manage vendor extensively to ensure timeliness and quality of deliveries, gatekeeper for defects, define and enforce entry and exit criteria for each test phases within SIT and UAT

Manage stakeholder, IT vendors, Test vendors and all test executions

Work with different IT teams across infrastructure and Enterprise applications team, and other business divisions to deliver testing solutions for the business.

Collect and analyze data for the creation of test metrics for decision making and management reporting.

Ensure that software interfaces to 22 legacy systems is functional per specification and intended by the business requirements and functional specification documentation.

Liaise with technical lead, scrum masters and project managers to manage expectations for each of the testing stages and quality gates.

Managed the testing and implementation of system enhancements, maintenance and upgrades Technologies:

Pega CRM Testing

Testing in AS400 platform, exposure to green screen interface automated testing

HP-UFT functional testing

HP-Load Runner non functional testing

Achievements

Oversee the successful Go Live of the CRM system.

Communicate and enforce the SIT and UAT governance processes across all legacy systems and the vendor.

Manage UAT end user’s expectation based on implementation of the requirement.

Assist the project director for project planning and scheduling, financial projections, risk management and issue tracking

Lead a team of system/business analysts to understand and document business process requirements, and translate it into system documentation

Manage and closely track the system application development for legacy systems and the environment readiness by infra team.

Handling of service request and contract variations

CITIBANK N.A. SEPT 2011 TO MAY 2013

Role: AVP Test / Project Management (Team size 80) Project: Global Common Rainbow Program (G2C)

Description: Management of QA/Test/Project during multiple scrum releases, ensuring smooth releases within tight schedules and extensive scope across multiple geographical areas. Curriculum Vitae

LokeKeng Yuen James

Page 4 of 7

Roles and Responsibilities:

Managed the delivery of functional and automated System Integration Testing for all versions of G2C - v1, v1.5, v2 & v3, for 14 countries across 3 regions (NAM, APAC, LATAM).

Played an integral role to the adoption of the agile methodology in order to optimize delivery, drive down program costs and meet corporate financial commitments.

Manage the defect triaging and status within a Scrum Agile Software Development environment, ensuring the proper following up on the critical defects

Conduct training on the use of the HP Quality Center and enforce the rules and discipline to observe when updating the QC defects, for all stakeholders in the project

Manage and work with Scrum masters and developers to drive and ensure development teams adhere to stipulated SLA in the rectification of defects.

Manage the development teams both onsite and offshore to ensure critical defects are rectified at the earliest possible time. Teams are located in US, India, China and Singapore

Manage the test teams via test managers / test leads located locally and offshore to ensure test objectives are met on time and within the planned budget.

Manage and lead software test operations such as preparing and ensuring the availability of test environments, lead test/defect meetings with customers and 3rd party vendors, disseminate work assignment to the team members.

Review test plans and test strategies, track test schedules, manage defects, report test progress status, and present analysis and assessment of application quality to the customers.

Work closely with key stakeholders, providing timely & clear status reporting, working with the development teams to support 57 banking applications to be integrated on 1 common platform

Supporting the Retail Banking system implementation across all US states. Technologies:

Enterprise Service Bus, Treasury Management, Customer Relationship Management

Eclipse Greet/360 Launch - Providing 360 degree view of customer relationship with Citi.

CitiPlanner - Financial advisory module based on customer relationship with Citi.

ECRM/COPS - Centralization of Offer Management system originating thru various channels (web, IVR, ATM).

EDelivery - Centralization of document repository/delivery for paperless enrolled customers.

Rainbow Service Manager - Centralization of dispute management system

Knowledge in treasury management - TreasuryVision, web-based treasury management platform that provides a single window for global visibility into aggregated account information for cash, investments and debt.

Knowledge of the core banking application such as systematics, a comprehensive suite of applications provides integrated, end-to-end solutions for customer management, deposits, lending, and financial and management reporting.

Achievements

Manage the timely and quality Agile Scrum releases of 11 major releases within a short span of less than 18 months. From the initial development integration phase (DIT) to system integration phase (SIT) to user acceptance phase (UAT) and eventually to production release.

Manage multiple fast-paced project teams within customer premises as residence test teams and within the organization.

HI-SOFT SINGAPORE PTE LTD SEPT 2010 TO APRIL 2011 End Client: Singapore Stock Exchange (SGX)

Role: MANAGER, SOFTWARE TESTING - SGX Account (Residence Test Team) (Team size 90) Project: SGX Reached was delivered through Nasdaq OMX’s Genium iNet platform, Voltaire’s InfiniBand solution and HP technology.Integral part of the S$250m plan to build what it claimed would be the world’s fastest securities trading engine.

Description: Managed the Test/QA functionalities amongst a test team size of 90 to perform functional, non- functional and automation testing of the SGX systems consisting of 30 modules. (including legacy modules) Roles and Responsibilities:

Develop test plans and test strategies, track test schedules, manage defects, report test progress status, and present analysis and assessment of application quality to the customers.

Manage the performance test strategy, plan and execution to validate and verify the SGX Reach can handle high trading volume at lowest possible latency.

Manage multiple project teams within customer premises as residence test teams.

Motivate and manage a team of software test personnel to meet customer expectations and to deliver on committed objectives.

Build and maintain strong working relationship with customers to deliver the agreed service levels and to moderate and rationalize customer’s expectation.

Curriculum Vitae

LokeKeng Yuen James

Page 5 of 7

Manage projects through the allocation of work among the team members whilst ensuring projects are completed within deadline, budget and quality requirements.

Manage and lead software test operations such as preparing and ensuring the availability of test environments, lead test/defect meetings with customers and 3rd party vendors, disseminate work assignment to the team members.

Technologies:

SGX Reach – world’s fastest trading engine, that provide customers with leading-edge services delivered on a high-speed platform and driven by world-class technology. Order response time of 90 microseconds and can handle one million order book changes per second per partition. This is 100 times the capacity of the existing engine.

SGX Reached was delivered through Nasdaq OMX’s Genium iNet platform, Voltaire’s InfiniBand solution and HP technology.

HP LoadRunner, HP-UFT, HP-QC

Achievements

Manage to meet the expected performance test specifications and achieved a record-breaking, average order response time of less than 90 microseconds door-to-door.

This provided customers with the fastest execution capability in the world.

ST ELECTRONICS (SATCOM & SENSOR SYSTEMS) PTE LTD, JAN-2006 TO SEPT-2010

Role: MANAGER, QA -SOFTWARE, HARDWARE, SYSTEM AND SAFETY (Team size from 1 to 20) Project: Defense, commercial and RF product related projects Description: Manage project QA, QMS, Software Testing, Hardware Testing, System Testing and System/Software Safety activities in the organization. Roles and Responsibilities:

Initiated and championed the CMMI quality management framework within the company for continuous process improvement.

Establish and manage the Customer Buyoff Team. Accept or reject lots based on Inspection Results and Acceptance Criteria

Manage and coordinate all activities with factory QA team. IEC68, IEC14598, IEC61000, IEC61340 Technologies:

Protocols Work knowledge of SNMP, PPP, PPPoE, PPTP, DNS, o L2TP, MPLS, DHCP Client, IP, PIM, ATM,SIP,RTP, HTTP, ILMI, VLAN,

Hardware Intel x86 Series, ARM946E-S, JTAG, Multi-ICE, Jennic o Modular SAR, IXP425, EPI-MAJIC MX,Blackfin processor BF531, o Audiocodes Voice DSP

Languages C, C++, Shell scripts, Objective C, PERL

IDEs Tornado, Microsoft VC++,Visual DSP

Tools/Packages GDB, CVD, Clearcase, Purify, WinCVS, gcov (for code coverage)

Operating System Embedded Linux, Windows

Achievements

Successfully completed 18 Defense Projects over 4 year duration. Getting letters of appreciation for our testing and QA efforts from customers, the Senior Management and the President.

Manage to grow a test team from myself to 20 within a year of intensive recruitment. EDUCATION

1998 Bachelor Of Science in Management

Recipient of the Hong Kong and Shanghai Bank Bronze Award (2nd Upper Honors) Singapore Institute of Management

1993 Post Graduate Diploma in Consumer Electronics French Singapore Institute (FSI)

1989 Diploma in Electronics and Communication Engineering Singapore Polytechnic

Curriculum Vitae

LokeKeng Yuen James

Page 6 of 7

TOOLS, STANDARDS & SKILLS

Proficient in the following Software Tools (For Testing Purposes) Tools Name Brief Description Experience/Application Experience

(Yrs)

HP Quality Center

A defect/ incident tracker, with traceability to Test Documentation, Test Results

At Great Eastern/Singapore

Exchange/Crimsonlogic/Citibank

Managed the use of Quality Center for test cases and defect management

8

UiPath

Robotic Process Automation (RPA) Tool for

automation of routine human interaction processes

At FWD, Championed the use of the RPA tool for the test data preparation and coached end users to

automate routine process such as claims processing, premium checking and policy documents checking.

2

Bugzilla by

Mozilla

Bugzilla is a Defect Tracking System that allows

individual or groups of developers to keep track of outstanding bugs in their product effectively.

At ST Electronics, setup, configure and managed the use for defect management 5

Redmine Defect Tracking system

At Crimsonlogic

Managed the use for defect management 1

HP-UFT/QTP

An UI automation framework used mainly for

Windows and Web-based applications.

It works by identifying the objects in the application UI or a web page and performing the desired

operations on them (like mouse clicks or keyboard

events)

At Great Eastern/Singapore Exchange and

Crimsonlogic:

• Managed test cases creation for end to end

business process related test cases, for common

modules, for production related regression testing. 6

HP-Load Runner

Load Test;

A test tool that records a set of steps (transactions) and plays them back while recording their

availability and performance.

At Great Eastern/Singapore Exchange and

Crimsonlogic:

• Managed the CRM Performance testing, from the

creation of performance test plan, ensuring

infrastructure readiness and performance test

execution and reporting.

• Memory utilization is monitored using dynatrace to detect potential leaks. Monitored performance

degradation in terms of thoughput and response

times.

• Focus on response time test for end to end

business processes (Crimsonlogic/Great Eastern)

• Focus on latency test for network to check the

communication rate (SGX)

3

ALM-TFS

Team Foundation Server;

A Microsoft product that provides source code

management, reporting, requirements

management, project management, automated

builds, lab management, testing and release

management capabilities. It covers the

entire application lifecycle.

At Crimsonlogic:

• Managed Test documents, execution, and test

result reporting across the entire program

• Managed Requirements specification and its

mapping to the test cases.

HP-Load Runner

Stress/Soak/Endurance Testing

The goal is to discover how the system behaves

under sustained use.

At Great Eastern/Singapore Exchange and

Crimsonlogic:

• Managed the execution of load test for an

extended time duration to discover memory leaks

and

3

Selenium

A portable software testing framework for web

applications.. It is open-source software, released under the Apache 2.0 license.

At Crimsonlogic:

• Managed the creation of the test architecture,

segregate between common modules, functional

modules and UI level scripting.

• Managed test cases creation for end to end

business process related test cases, for common

modules, for production related regression testing. 2

Telelogic DOORS

Synergy

A Requirements Management tool

5

Telelogic Change

Synergy

A Web Based Problem Reporting / Tracking Tool

5

Telelogic CM

Synergy

A Software Development Process building tool for

Configuration Management

5

Curriculum Vitae

LokeKeng Yuen James

Page 7 of 7

Standards & Framework Experiences

Standards / Frameworks Brief Description

Experience

(Yrs)

ISO9000 Working Experience 10

ISO14000 Internal Auditor Experience 2

CMMI Framework

• Formally trained in “Introduction to CMMI” by Carnegie Mellon University

• Champion for CMMI Level 2 to 4 for the various SQA processes 4

Various Software Standards Conducted training to introduce different software standards to software community. 3 IEC 15271; Guide for

ISO/IEC 12207

Software Life Cycle Processes 4

IEC TR15504 Part 1 ~ 9; IT - Standard for Software Process Assessment 3 IEC 14598 Part 1 ~ 6; IT; Standard for Software Product Evaluation 8 ISO/IEC 9126 Software Engineering Product Quality Model 3 IEEE1058.1 Standard for Software Project Management Plan 4 MIL-STD-882

• Attended Principles of Software Safety Engineering (PoSSE) training by Critical Systems Lab.

• Military System Safety Standard

4

IEC 61508-3

Software Requirements related to Functional Safety of Electronic Safety related system

1

IPC-A-610D Certified IPC Specialist 1

REFERENCES

1. Ong Mui Lee, Keegan, Technician:

Singapore Refining Company Pte Ltd

Contacts: 96490381

*****@***.***.**

2. Leslie Yee Wai Mun, AGM;IT :

Pacific International Lines (PTE) Ltd

Contacts: 90019944

*********@*****.***

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