Manager Information Systems
Resume:
LaShanna Riddick
*********@*****.***
PROFESSIONAL SUMMARY
Knowledgeable Systems Administrator with diverse experience managing all levels of support for
multiple server platforms, leading multi-skilled support groups, and directing both technical and
business-facing planning and coordination for enterprise-level projects.
TECHNICAL SKILLS
OPERATING SYSTEMS:
VMware ESX 2.5 and 3.x, (VCP 3.0)
VMware ESXi 4.x, 5.x, and 6.x (VCP 4.1, and 5.0)
Microsoft Windows 2000/2003/2008/2012/2016 (Server, Advanced Server, Standard, and Enterprise editions)
HARDWARE:
HP/HPE Proliant BL series (G1-G10)
HP/HPE Proliant DL series (G1-G10)
HP/HPE Proliant C-Class Blade System and VirtualConnect infrastructure
HP Proliant P-Class Blade System
Dell PowerEdge series
SOFTWARE AND UTILITIES:
VMware vCloud Suite 6.0 (SRM/vCenter/vRA/vRO/vROPs)
VMware ManageIQ
VMware Update Manager
HP System Insight Manager/Insight Control Enterprise/Virtual Connect Enterprise Manager
HP OneView
Remedy, ServiceNow, and Clarify Ticketing System
PROFESSIONAL EXPERIENCE
KFORCE PROFESSIONAL STAFFING FOR SANOFI-AVENTIS
Team Lead - Next Generation Datacenters Herndon, VA July 2008 - Current
Provide support for both VMware and Microsoft Windows environments of 5000+ servers as well as hardware-related support for server and storage platforms in a validated environment.
Contribute to the design of and implement new Wintel-related technologies in enterprise-level datacenters
Train onsite administrators and transition services to offshore support
Oversee offshore teams, ensuring that appropriate SOP and escalations are executed
Serve as escalation point for Wintel-based technical teams
Manage and/or facilitate multiple cost-saving, extended longevity projects including Server Lifecycle, virtualization, and site consolidation projects
PRO-UNLIMITED INC. FOR SANOFI-AVENTIS
Systems Management - Team Lead Reston, VA July 2007 - July 2008
Lead a support team for a diverse environment including small group of System Administrators and Windows/UNIX servers using copper and fiber connectivity
Install/Maintain/Troubleshoot environment consisting of 1800+ servers and external storage devices in WAN environment spanning the US
Complete installations, documentation, and ongoing administration in FDA validated environment
Coordinate site logistics for data center migrations and projects
Work with interdependent teams in troubleshooting SAN/Fiber and Networking technologies
Build Windows 2000/2003 servers using scripted unattended builds as well as manually
INTERNATIONAL BUSINESS MACHINES IBM
Systems Integration Manager Reston, VA July 2004 - July 2007
Install/Maintain/Troubleshoot environment consisting of 1800+ servers and external storage devices in WAN environment spanning the US
Complete installations, documentation, and ongoing administration in FDA validated environment
Manage environment of 1800+ servers
Site Lead for diverse environment including small group of System Administrators and Windows/UNIX servers using copper and fiber connectivity
Coordinate site logistics for data center migrations and projects
Work with interdependent teams in troubleshooting SAN/Fiber technologies
Build Windows 2000/2003 servers using scripted unattended builds as well as manual installations
DENDRITE
Tier I Help Desk Technician Chesapeake, VA December 2002 – July2004
Provide desktop support relating to hardware, client-specific sales force software, and Microsoft products to Pharmaceutical Representatives
Train clients and co-workers on new systems in Rollout/Pilot environment
Provide helpdesk support in Rollout/Pilot environments
Serve as a training facilitator in client software training sessions
Serve as an after-hours point of contact for clients
Document all issue-related information in Clarify ticketing system
EDUCATION
BACHELOR OF SCIENCE Management Information Systems
Norfolk State University
Norfolk, VA Jun. 2004 GPA 3.8
ASSOCIATE OF APPLIED SCIENCE Information Systems Tech/Networking
Tidewater Community College
Chesapeake, VA Dec. 2000 GPA 3.9
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