Customer Service Manager

Charles Canady

**** ********* **** ** *** U-* NE Atlanta GA 30341 Mobile: 678-***-**** *********@*****.***

OBJECTIVE

To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization’s goal while achieving my personal goals, and the ability to secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities. I would like to gain new skills while utilizing my current area of expertise of procurement and employee satisfaction services with in a positive team environment.

SKILLS AND QUALIFICATIONS

Works well without supervision

Ability to prioritize and remain focused

Excellent customer service skills

Skilled at learning new concepts quickly

Works well under pressure and with deadlines

Thrives when given multiple tasks

Service Orientation

PROFESSIONAL EXPERIENCE

Bella Apartment Homes

Present Position Title Leasing Professional Norcross GA

Greet clients and interview them thoroughly to determine their property leasing requirements.

Make notes of specific attributes that clients are looking for and provide them with options.

Research the property market to determine which properties meet clients’ specifications exactly.

Escort clients through properties and highlight the features that they are looking for.

Provide clients with information on leasing rules and laws after ensuring their credit worthiness.

Inspect properties prior to showing them to clients to develop information base about them.

Investigate interested parties’ backgrounds to ensure credibility and honesty of eventual deal.

Assist clients in filling out leasing forms and instruct them to make available required documents.

Ascertain that properties are made ready for clients to move into on the date agreed on.

Prepare marketing and promotional materials to promote properties in the market.

Conduct research to determine price variances according to the areas and types of properties

Citi Trends Inc.

01/2014-11/2016 2nd Assistant Manager Duluth GA

Trained store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.

Evaluated competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise

Prepared sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions

Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

05/2010- 12/2013 Heritage Station Apartments Atlanta GA

Leasing Professional (Paid Internship)

Greeted, pre-qualified, and followed-up with prospective tenants; process and verified eligible tenant applications.

Maintained units to ensure market-readiness, coordinated and led apartment tours, answered questions, and highlighted selling features and property amenities.

Collected and recorded application fees and deposits; accurately documented all financial transactions.

Negotiated vendor contracts for community services such as property maintenance and housekeeping.

EDUCATION

Herzing University Atlanta, GA

Level of Degree (BS), Legal Studies May 2014 Degreed

North Central University Online Level of Degree (MBA) Business May 2016 Degreed

AWARDS AND ORGANIZATIONS

Three-time recipient of the Academic Dean Award

Awarded to students maintaining a 3.5 to 3.9 G.P. A

Contact this candidate