Customer Service Manager

dianerossignol

PROFESSIONAL PROFILE * * * – * * * – 2 6 9 9

Experience working in fast-paced environments demanding strong **************@*****.*** organizational, technical and interpersonal skills. Trustworthy, ethical, and committed to superior customer service. Confident and poised 7208 Pickard Ave. NE in interactions with individuals at all levels. Detail oriented, resourceful in completing projects; able to multi-task effectively. Albuquerque, NM 87110 KEY SKILLS WORK EXPERIENCE

Property Management PROPERTY MANAGER/MAINTENANCE COORDINATOR Project Management Real Property Management Rio Grande 2016-Present Social Media Marketing *Portfolio of 135 properties Customer Service Responsible for all physical property management, including Administrative all inspections, move ins, move outs, turn overs, make ready new properties, Leasing upload pictures and marketing information. All Owner and Tenant Relations. Sales *Maintenance

Microsoft Suite Hiring and Firing Vendors, follow up with vendors to ensure quality work, and Quickbooks work completed timely, keep track of all vendor paperwork, licenses, and Appfolio insurance. All invoicing once job completed to ensure vendors are paid Dotloop on time.

Docusign *Other

FlexMLS In charge of key tracking, making sure we have current key for all properties. Dropbox Created tracking system for water bills. Created a training manual for Maintenance Coordinator position.

PROJECT MANAGER/DEVELOPMENT ASSOCIATE

Retail Southwest Development 2015-2016

Project Manager for a 50,000 sf shopping center that included Ross, Famous Footwear, Melrose, Maurice's and Family Dollar. Other smaller projects included: Five Guys, Tmobile, Sleep Number, and Advance Auto. Bid all jobs for Contractors and other trades. Responsible for reading blueprints and analyzing and approving all change orders. Ordered all TI packages for deliver to site. Lease Administration to ensure compliance and all deadlines were met. Worked EDUCATION closely with Title Companies, Bankers and all Municipalities. Helped to located and lockdown land for acquisitions.

Associates/Business Administration

UNIVERISTY OF PHOENIX TRANACTION COORDINATOR

Albuquerque, NM Keller Williams 2015-2016

2001-2003 Handled all paperwork from time of listing to close for Seller Transactions. Worked Associate Broker License closely with Sellers Agent and handled all paperwork for Buyer Transactions. Made New Mexico all inspection, appraisal and other appointments and met with inspectors at the Active property. Made sure all paperwork was in compliance and submitted for payment of commissions.

ADMINISTRATIVE CLERK

City of Elephant Butte 2014-2015

Assisted City Clerk, Planning & Zoning, and Utility Department as needed. Facilitated the NM Tourism CoOp Marketing Grant, which included; requests for payment, the Tracking and Impact Report and adhering to deadlines. Wrote grant for NM Tourism Event Sponsorship. Accountable for Lodgers Tax including keeping track of payments, minutes for Lodgers Tax Board Meetings and receiving and approving applications. Organized and updated Ordinance and Resolution Log Books. Helped organize all City events including Elephant Days, Elephant Days Parade and Oktoberfest. Planned, executed and prepared all food for Volunteer dianerossignol

WORK EXPERIENCE CONT.

ASSOCIATE BROKER

Realty One of NM 2013-2014

Worked with Buyers and Investors to find properties to purchase. Prepared all RANM forms as needed for the transaction. Prepared marketing materials for open houses. Prepared several Real Estate Contracts for Investor Sales. Worked with Title Companies to bring all needed information and paperwork to closing. PROPERTY MANAGER

Tyson Properties Inc. 2011-2013

Solely managed 180 properties acting as the Owner's Agent. Responsible for communication with all Owners and Tenants. Prepared Leases and sat in on signings with new Tenants to ensure they had no questions. Completed all necessary work orders for repairs. Ran all credit checks and background checks and make sure prospective applicants were in compliance with our scoring system. Sent out 3 day notices and went to court as needed for eviction proceedings. Facilitated all property inspections for move ins and move outs and got properties ready to turn. Acted as backup Property Manger when other Property Managers were out of the office. CENTER DIRECTOR

Kids Quest/Cyber Quest 2007-2011

Accountable for all duties related to running and maintaining the center and arcade. Supervised a staff of 17 employees. Responsible for all hiring, scheduling and training. Solely responsible for all food/retail ordering and maintaining a good relationship with all vendors. Motivated employees to meet and exceed retail sales goals. Continually met or exceeded labor goals while meeting state standards with staff to child ratio. Conducted weekly inventory accounting for all retail and food items. Created monthly goals and updated business plan as needed to ensure a successful future for the center. Built and sustained a strong relationship with Route 66 hose property management.

OFFICE ADMINISTRATOR

Wyndham Vacation Ownership 2006-2007

Supported a sales staff of over 20 employees. Completed all procedures and policies to insure that contracts were written correctly. Completed all paperwork for Sales Representatives commissions. Interviewed and hired for the Administrative Office, supervised and trained 6 employees. Worked with Project Director and Sales Manager on any and all operations for the store. Solely responsible for planning and facilitating a successful Holiday Party for the entire office.

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