Manager Customer Service

Don Morrissey

***.************@*******.***

Permanent Address

**** * ****** ******

Philadelphia, PA 19148

(Home) 267-***-****

(Cell) 267-***-****

Objective

Full-time position in Customer Service

Education

Diploma

O Bishop John Neumann High School 1964-1968

college courses at Thomas Jefferson University

Certificate

o8 week Supervisory Course Thomas Jefferson University

oMilitary Occupation Specialty 71H20 course Personnel Clerk

Employment History

Thomas Jefferson University 1981-2015

Current Position: Assistant Director for Housing Operations 2003-2016

oSupervisor: Hiring, training discipline, 24/7 scheduling biweekly timekeeping of desk staff. Twelve fulltime and three on-call clerks.

oProperty Manager: Martin Residence Hall. Martin Maintenance and Custodial issue problem solving. Follow up all Maintenance work and Custodial cleaning of building all areas. Inspection of all rooms and common areas of Martin. Martin Renovation: Assisting the Director of Housing and Residence Life with all aspects of renovation process.

oTJU Liaison to Philadelphia Management property Manager to insure that all Maintenance issues are done in a timely manner. Intercom system updating for Barringer/Orlowitz on a weekly basis during Turnover and periodically during off turnover season. Liaison to PMC property manager regarding any concerns with Operations Desk staff and Security issues.

oShort-term Housing. Coordinate all aspects of TJU Housing Short-term program working with all Departments at TJUH and TJU to find temporary housing for post-doctoral, researchers, professors, patient families and students. Reserve rooms on daily weekly monthly basis. Facilitate maintenance and cleaning turnover of 16 rooms 1st floor daily, weekly and monthly turnover.

oFinancials: Deposit of daily short-term housing fees as well as security deposit fees for Martin Long-term. Weekly reconciliation of Short-term deposit reports to Tuition Office. Monthly reports of all short-term financials and occupancy, followed by annual report.

oTurnover: Work side by side with Housing Assignment Coordinator during Turnover to assist in assigning and facilitating inspection, cleaning and maintenance needs for move-ins. Martin Residence Hall

Assist Director of Housing in assigning rooms and scheduling said cleaning and painting (if necessary). For Martin

Assist students with all phases of Turnover and questions regarding Housing on campus.

oPurchasing: Coordinate all purchasing for the Department of Housing and Residence life. Office Max account for all supplies. Project Ascent for PO’S and PCARD for other purchases as needed for Martin Facility. Coordinate purchase for Comcast Cable and various companies such as Micro-fridge, Coin Mach, and Wash Cycle Laundry etc. Monthly Minor Equipment data entry and Annual Fiscal reporting.

oHealth Stream Compliance Administrator: Be sure all Department of Housing employees are compliant on an annual basis

oComputer Skills Microsoft Word,Excel, PowerPoint HMS system

Activities & Volunteer Experience

2011-2016

o Mummer’s Charities fight against cancer

o Organize cleaning of home street annually

o Assisted City of Philadelphia Rec department for 4 years as a Parade Marshall

Annual Philadelphia Mummers Parade event 2006-2009

oMummers Toys for Tots

oPlay music for several Nursing Homes and Hospitals during Holidays and other events.

Coursework Taken:

Principles of Management

Employment Appraisal Course Thomas Jefferson University

Military Service:

United States Army; Viet Nam/Cold War Era Veteran 1970-1976

oActive duty US Army Europe (Pershing Artillery

Headquarters Battery) 1970-1972

o4 years US Army Reserve 1972-1976

Pershing Missile Award Good Conduct Medal and Cold War Era Medal

Honorable Discharge rank of Specialist 5th Class

References

Laurie Yuhnke 215-***-****

Joseph McFadden 267-***-****

Anthony Pascale 215-***-****

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