Sales Customer Service

Jennipher Lorber

**** ****** *****. *****, ** 858-***-****; *********@*******.***

summary An adaptable and hardworking professional with multifaceted expertise in insurance, claims adjustment, legal assistance, sales, customer service and communications. Collaborates with multiple levels of an organization to ensure the achievement of company objectives. Facilitates the training and advancement of coworkers, serving as a subject matter expert and troubleshooting daily issues.

experience

THE DEALERSHIP ALTERNATIVE 2015- Present

Sales Manager/ Logistics Coordinator Helena, Montana

Manage a small team of sales staff. Facilitate clients in finding vehicles. Negotiating with dealers. Completing credit applications. Working directly with banks for funding. Schedule and interview new hires. Coordinates schedules of staff. Processes and verifies staff expense reports. Arrange travel accommodations for staff.

PAYNE WEST INSURANCE 2012- 2015

Claim Analyst Helena, Montana

Liaison between carriers and clients to ensure proper claim resolution. Assists clients with claim counseling on complex claims from Personal, Commercial and Workers Compensation. Facilitates the flow of claim information including claim reviews, estimates, loss runs etc. Maintains E&O files and assists in resolution of E&O incidents. Manages claim team reviews for clients. Organizes trainings of colleagues and clients. Coordinates scheduling for company events. Arranges travel and accommodations. Assists staff in RFP process.

Promoted to Senior Claim Analyst and company coach.

Received “Employee of the Month” award.

Promoted to help assist HR team in coordinating company events.

GENOPTIX MEDICAL LAB 2009- 2011

Client Services Rep Carlsbad, California

Account manager and sales assist. Responsible for maintaining regular communication with physicians, medical office staff and internal medical staff for the purpose of supporting, documenting and coordinating laboratory testing results. Answering technical questions and/or triage phone calls to internal medical staff for resolution. Also responsible for assisting the sales team and billing department.

UNITRIN DIRECT INSURANCE 2005- 2009

Liability Claims Adjuster / Trainer Vista, California

Settled third party bodily injury litigated cases. Investigated claims. Reviewed medical bills for injured parties and settling bodily injury claims. Negotiated with attorneys for final settlement.

Advanced knowledge in preparing legal documents, coordinated hearings and attended depositions.

10+ years of reception/administrative duties such as phones, stellar customer service, coordinating, planning and editing.

Received “Employee of the Month” award numerous times.

Promoted to trainer/coach of new hire adjusters.

Member of the “UCare” committee, which helped plan company gatherings such as picnics, holiday parties and morale boosting activities.

AMERICAN CLAIMS MANAGEMENT 2003- 2005

Claims Adjuster / Trainer San Diego, California

Investigative requirements included taking recorded statements from insured and claimants. Ordered and analyzed police reports and spoke with investigative officers if necessary. Interviewed witnesses and assessed vehicular damage to determine fault. Analyzed claimant medical bills. Negotiated with attorneys for final settlement.

Promoted to company coach to mentor and train new hire adjusters.

AAA 2000- 2002

Outside Sales Agent Encinitas, California

Serviced accounts for clients and policyholders. Onsite and offsite customer consulting of insurance products, rates, and policies. Responsibilities included up selling and prospecting of new clients through field services.

Saw overall policy growth of 112%.

Presidents’ Club, 2001, an honor reserved for those with top 5% of company sales.

GEICO 1998- 2000

Sales Supervisor Poway, California

Supervised a team of 10 employees. Coached, mentored and guided sales agents into a successful sales team. Implemented quality control with monitoring and call coaching. Regulated call work and encouraged dependability. Responsible for achieving the desired production with quality.

TECHNICAL SKILLS: Type 90 WMP

Producer License: Life Disability #757380

Notary for MT.

EDUCATION: University of California Santa Barbara, CA

B.A., Education, 1998

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