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Capacity Manager- Identity Management Access Administrator

Chicago, Illinois, United States
December 06, 2017

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*** ******* **** *. **.

Valparaiso In. *****


219-***-**** Cell

Carmelo Reyes


Capacity Manager- Identity Management Access Administrator: Facilitated the management of Information Governance and Electronic Identities, ensured that access privileges are granted according to policy and all domain individuals and services are properly authenticated, authorized and audited. IAM Users are mapped correctly to the right level of access or permission that they should have while maintaining security and minimizing vulnerability. Review of security role permissions and the cleanup of associated access thru system access reviews, Certification and Decertification, Provisioning and De-provisioning of transfers, and inactive users. Role Based Access Control, (RBAC) allows proper system access and implements procedures to mitigate risk. Roles offer improved security and audit trails and reduces the impact from security violations. RBAC is scalable and “Delegated Administration” can be of particular benefit to organizations with several branches, thereby addressing requirement mandated by HIPPA, Graham-Leech-Bliley Act and Sarbanes- Oxley (SOX).

Employment Experience:

Regional Capacity Manager –Identity Management Access Administrator

Direct Sat USA - Direct TV

April 2009 - February 2016 Greater Chicago Area

Responsible for the enterprise ownership of Identity Manager, Data Governance and Onboarding applications to a system access request management tool. Create, Manage and maintain roles for privileged and back office users within the IAM System, Information Security Program. Provide technical expertise in support of access control procedures for information systems, system controls and ensure appropriate security risks procedures are in place.,

System of Record includes 7000- Internal end users and 5000 External end users.

Creation of Role to Permission Mapping Matrix, reconciling access to source systems.

Leads and participates in RBAC projects that affect access to improve access certification by collaborating with IT Governance, Risk & Compliance improving the RBAC framework.

Collaborate with Business Intelligence & Analytics groups to formulate IM status reports via Excel, Pivot Tables, Analytics reporting and metric reporting.

Providing Business Analyst support and operational support for User Access review.

Documenting business requirements and educate business partners on roles, responsibilities and processes.

Review individual access requests in support of enterprise processes management,

Directed technical provisioning and customer support through automated account provisioning, and User account provisioning.

Managed multi-location (Illinois, Indiana, Minnesota, Wisconsin, Virginia, New York, New Jersey, Washington DC, Pennsylvania, Ohio) work force certifications and Role Based Access Control (RBAC).

Fulfills audit request to provide review of security role permissions and the cleanup of associated access, Identity Manager and Role Based Access Control Attestation, (RBAC).

Capacity Manager –Access Administrator Direct Sat USA – Direct TV

April 2008 - April 2009 Greater Chicago Area

Provide Access support for applications, RSA token, Active Directory, Coordination and ticket resolution. Provide managed customized customer service and support of deliverables. Addresses all customer contacts promptly and efficiently, quick response to basic inquiries, requests, and problems arising from software/hardware per SLA. Assist and monitor call center ques and notifications to senior level if outages occur.

Addresses all customer contacts via on line access, phone, voice mail and resolution of open tickets to provide a level of service.

Educate business partners on roles, responsibilities and processes.

Processing of, terminations, transfers, and inactive users. Provisioning and De-provisioning.

Established as a liaison and information flow between business units, Managed security services function and the application of IT Security policies and procedures and request for customer classification, Provide Role Based Access Control (RBAC) analysis thru CA Identity Manager.

Participate in coordination of efforts of the Cyber Incident Response Team (CIRT), so as to immediately discontinue any fraudulent or suspected multi user. Maintain a solid understanding of the service provider security operations and service capabilities and processes.

Management and provisioning of access role assignment, defined Service and Operational Level Agreements with internal and external business partners, metric reporting by business group.

Back-office data management, Identity Governance, Privileged Access, Single Sign On, Password reset, Mobile Device Management, Security Identity Sync and on-boarding processes, Log-in ID, access, connectivity and emergency removal to applications and systems.

Build Dream Home

April 2006- April 2008 Valparaiso, IN.

Architecturally Create and Design Dream Home.

Supervise all contracts and contractors.

Schedule deployment of services and Infrastructure implementation.

Organize all bank requirements and business needs.

Secure all permits, certificates and county approval.

Communications Officer - Information Technology Marketing Manager

New Age Video Inc.

December 1995 - April 2006 Greater Chicago Area

Created Internal communication’s for a retail chain on Industry standards, Utilized Rentrak and Nielsen to support an Advertising and Marketing Strategy and expand the customer base. Developed and implemented coordinated lateral synergies

Gathered and analyzed data on customer information, customer service and customer feedback.

Support operations through proper analyst of business needs, service metrics and data trends.

Created, planned and implemented special events for launch of new entertainment software.

Analytics Reporting, Pivot tables, analyzing practice metrics to create recommendations.

Military Service:


United States Army

Battery B, 2nd Battalion, 44th Air Defense Artillery

Honorably Discharged


Columbia College

Chicago Il.

Bachelors of Arts degree

Mass Communications, TV and Radio Broadcasting, Media Relations, Public Speaking


System Implementation: Highly skilled in all areas of strategic planning, workforce provisioning, Identity and Access Management process design, Active Directory Data Governance, end user training and adoption. Proven ability to have a major impact on: infrastructure stability, cost allocation and recovery, KPI and metric reporting.

Leadership: Exceptional leadership abilities and the capacity to build, train and mentor skilled technical service users, field service and operational teams. Strong communication and problem solving skills with the ability to bridge technical and business audiences.

Operations Management: P&L responsibility and proven ability in managing the efforts and activities of people, capital and equipment resources to drive a fact-based decision-making culture and infuse energy into a business through new process development and Lean operating techniques. Subject matter expertise in the management of configurable items in support of Workforce Capacity Management through Identity and Access Data Management.

Specialties: Enterprise Workforce Management Provisioning, Role Based Access Control (RBAC) and CA Identity Management and Auditing, Infrastructure Services, Process Management, Operating Level Agreements & Service Level Agreements, Managed Service Delivery, Microsoft office, Siebel, FS Scheduler, Data Analytics, Map Point, Excel, Word, Power point efficient, Pivot Tables.

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