STEPHANIE CARTER

**** ***** ***** ********* ***. A8 STOCKBRIDGE, GA 30281, 678-***-****, ac3me4@r.postjobfree.com

OBJECTIVE

To continue my career with genesis Healthcare Corporation by allowing me to utilize my gained Management, Supervision, Customer Service and Administrative skills to benefit the Corporation as a whole and lend my experience in Long Term Care to Finance and Revenue /cycle staff and my peers.

EXPERIENCE

11/12/2012 TO PRESENT

Genesis Healthcare Corporation

Kennett Square, PA

BUSINESS OFFICE MANAGER

Overseas all business office functions and is responsible for ensuring policy and procedures compliances in all related areas.

Interfaces with the Administrator, Quality assurance Manager, Region Medicaid Specialist, Central Billing Office, A/R 2 Specialist, Receptionist and center department heads to provide verbal and written reports to the Administrator and Corporate.

Meets established daily, weekly, monthly, and quarterly deadlines established.

Directs processing pf accounts receivable, adjustments/refunds, private and third party agencies, census information, ancillaries, cash deposits, and posting as applicable.

Manages resident trust funds in accordance with segregation of duties and ensures compliance with all state and federal regulations.

Meets with, or ensures all staff members meet with all residents, responsible party upon Admissions, throughout their stay and at discharge to explain the financial obligations and paperwork.

Responsible for Month End Close and all ancillary charges are entered into system prior to Month End close.

Responsible for all primary billing of payers monthly - Medicare, VA, Hospice, Managed Care, Insurance and others as required.

Manages Accounts Receivable collections for past due resident accounts with Administrator, prepares for and attends weekly and monthly Revenue Cycle Management Review meetings and documents collection activities.

Recommends and/or prepares accounts for outside collection agencies, attorneys, and write off as applicable.

Supervises, organizes, evaluates, and monitors business office operations and staff, including A/R 2 Specialist, Bookkeeper, and receptionist, as well as delegates’ administrative authority, responsibility and accountability to other office personnel as necessary.

8/10/2010 TO 11/11/2012

Genesis Healthcare Corporation

Riverdale, Georgia

ASSISTANT BUSINESS OFFICE MANAGER

Assist in coordinating and processing ancillaries, census, interim and private advance billing, month end billing, and related activities, adjustments, private spend down, Admission files, refunds and adjustments.

Process information and billing according to predetermined deadlines.

Assist with meeting residents and/or responsible parties to review financial obligations, collect private funds, and assist in other financial paperwork, primarily at time of Admission or upon payer change.

Worked directly with DFCS case workers at Henry County DFCS office to get Medicaid applications processed and to also complete Medicaid billing.

Assist with accounts receivable collections of past due accounts, making collection calls, sending letters, direct deposit processing and documenting collection activity in collection module. Prepare for and attend AR reviews as requested.

Puts Customer Service First: ensures that customers and families receive the highest quality of service in a caring and knowledgeable environment to assist the families in understanding their Managed Insurance, Medicaid and Medicare and how it will affect their capability of meeting their financial obligations to the facility.

Performs and became cross trained in Business Office Manager and other duties as assigned.

Performs all other related duties as requested.

Worked between Riverdale Nursing and Rehabilitation and Fox Glove Care and Rehabilitation assisting with the Medicaid Aging to reduce the Aging and outstanding Medicaid applications.

6/24/2009 TO 7/31/2010

Larkin Chase Care & Rehabilitation Center

Bowie, Maryland

ASSISTANT BUSINESS OFFICE MANAGER

Assist with the Medical Assistance Application process and Medical Assistance Pending applications and document collection from residents and responsible parties.

Assist with processing and monitoring of all Resident Trust Fund procedures and reconciliations of the account on a monthly basis.

Assisted in the collection of all Co-payment balance that would be due for residents not completing the Medical Assistance Application. Also collected any Respite care funds that were due prior to Admittance to facility.

Assisted the Business Office Manager in the Month End Close process and keying ancillary charges as assigned. Also assisting in other duties as assigned by Administrator and Business Office Manager.

Trained by Regional Clinical Case Manager in the PPS process and conducted the PPS meetings with Administrator, MDS Coordinator, Social Services Director, Physical Therapy Director and Medical Records Director to ensure Certifications and supporting documents were in place for billing with proper signatures.

Responsible for maintaining PPS Logs, documentation, interfacing with MDS Coordinator to maintain the maximum RUG rate for the facility.

Completed all other duties as assigned.

1/25/2008 TO 5/25/2009

Rock Glen Nursing & Rehabilitation Ctr.

Baltimore, Maryland

BUSINESS OFFICE MANAGER/ACCOUNTS PAYABLE COORDINATOR

Responsible for reviewing invoices for coding and accuracy from other departments.

Coded Accounts Payable invoices according to the Chart of Accounts.

Responsible for batching and packaging invoices to forward to Financial Services Office for electronic processing and check generation.

Responsible for all vendor inquiries, emailing request for new vendor set-up including W-9 forms to Financial Services Office. Responsible for all facets of Resident Fund Managements System transactions and record keeping as well as disbursement of cash funds to resident with the assistance of biller.

Assisted the Admissions Director with the Admission process for incoming referrals to the facility including pricing out costs of Admissions including medications and supplies needed over and above normal necessity.

Responsible for ordering special equipment for incoming Admissions that was not already available at facility.

Problem resolution and communication via email, telephone and in person contact with vendors, domestic and international staff and residents.

Promoted to Business Office Manager after training under existing Business Office manager.

Responsible for billing of Medicaid, Medicare and Third Party Insurance companies.

Presented Q/A reports for monthly and quarterly meetings.

Responsible for documentation of Resident Trust Audit by State of Maryland Auditors which facility passed audits.

Responsible for funds in safe for residents and well as facility petty cash account for miscellaneous items needed for the operation of facility.

Supervised daytime Receptionist, night time Receptionist, Medicaid Specialist, and all temporary staff assigned to Business Office.

Responsible for interviewing and hiring replacement Business Office staff.

Other duties as assigned by Administrator.

EDUCATION

01/25/2013

Strayer University

Douglasville, Georgia

STILL ATTENDING

Attending Strayer University. Major Business Administration with a concentration in Healthcare Administration. Pursuing Bachelor’s degree.

Will pursue Master’s Degree in Healthcare Management.

REFERENCES

References are available on request.

Contact this candidate