Customer Service Sales Representative

Nicki Nard **** E. **th St`, Texarkana, AR *****

Phone: 903-***-**** Email: *****.*.*.****@*****.***

Education

Texarkana College, Texarkana, December 2014 Associate of Arts in General Studies, Burger King, Texarkana,Texas April 2009 Certificate, ServSafe Certification

Skills

Monitoring Reading Comprehension Speaking Writing Science Mathematics Management of Material Resources Management of Personnel Resources Time Management Judgment and Decision Making Active Learning Management of Financial Resources Active Listening Coordination Critical Thinking Learning Strategies Troubleshooting

Work Experience

Volunteer: Customer service and tutoring aide for Jamison's Center of Kindness October 2017 to present. Aided in assisting and tutored school aged children in academics such as reading, writing, and mathematics. Also, assisted with observing the children in an tutoring setting.

Customer Service and Sales Representative, Holiday Bowl, 2518 N. Stateline Texarkana, Ar 71854, August 2016- April 2017 Prepared cooked food for general public, prepared food through policy for the vast amount of business which, included weekend sales.

Customer Service and Sales Representative, Harte-Hanks LLC, 1801 N. Robinson Rd #5 Texarkana, TX 75501, June 2015 - March 2016 Record transactions accurately, and keep clients informed about transactions. Review all securities transactions to ensure accuracy of information and conformance to governing agency regulations.

Customer Assistant- Cashier, Popeye's Chicken LLC, 4302 N. Stateline Ave Texarkana, AR 71854, November 2014 - January 2015 Assistant Branch Manager, Burger King LLC, 201 New Boston Rd Texarkana, TX 75501, June 2008 - September 2009 Manage and maintain executives' schedules. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution. Open, sort, and distribute incoming correspondence, including faxes and email. File and retrieve corporate documents, records, and reports. Greet visitors and determine whether they should be given access to specific individuals. Prepare responses to correspondence containing routine inquiries. Attend meetings to record minutes. Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors. Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures. Interpret administrative and operating policies and procedures for employees. Answer phone calls and direct calls to appropriate parties or take messages. Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

Certified Nursing Assistant, Arkansas Nursing & Rehabilition Center, 2107 Dudley St. Texarkana, AR 71854, July 2007 - December 2013 Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness. Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert. Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets. Direct patients in simple prescribed exercises or in the use of braces or artificial limbs. Check patients' pulse, temperature, and respiration. Change dressings.

Perform a variety of duties as requested by client, such as obtaining household supplies or running errands. Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship. Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation. Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care. Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.

Certified Nursing Assistant, Country Meadows Nursing and Rehab., Center, 3301 W. Park Row Blvd Corsicana, TX 75110, June 2010 - October 2011 Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness. Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert. Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets. Direct patients in simple prescribed exercises or in the use of braces or artificial limbs. Check patients' pulse, temperature, and respiration. Change dressings. Perform a variety of duties as requested by client, such as obtaining household supplies or running errands. Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship. Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation. Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.

Certified Nursing Aide, Mel-Haven Convalescent Home, 901 E. 16th Ave Corsicana, TX 75110, June 2004 - December 2004 Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists. Administer bedside or personal care, such as ambulation or personal hygiene assistance. Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor. Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.

Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles. Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care. Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals. Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services. Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle. Provide clients with communication assistance, typing their correspondence or obtaining information for them.

Customer Care Representative, Star Tek, LLC, 116 E. Randolph Ave. Enid, OK 73703, July 2002 - July 2003 Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries. Calculate premiums and establish payment method. Customize insurance programs to suit individual customers, often covering a variety of risks. Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice. Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage. Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients. Explain features, advantages and disadvantages of various policies to promote sale of insurance plans. Contact underwriter and submit forms to obtain binder coverage. Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. Confer with clients to obtain and provide information when claims are made on a policy. Perform administrative tasks, such as maintaining records and handling policy renewals. Select company that offers type of coverage requested by client to underwrite policy. Monitor insurance claims to ensure they are settled equitably for both the client and the insurer. Develop marketing strategies to compete with other individuals or companies who sell insurance. Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts. Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk. Install bookkeeping systems and resolve system problems. Plan and oversee incorporation of insurance program into bookkeeping system of company.

Explain necessary bookkeeping requirements for customer to implement and provide group insurance program.

Certified Nursing Assistant,, 2107 Dudley St., July 2007 - December 2013 Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness. Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert. Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets. Direct patients in simple prescribed exercises or in the use of braces or artificial limbs. Check patients' pulse, temperature, and respiration. Change dressings. Perform a variety of duties as requested by client, such as obtaining household supplies or running errands. Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship. Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation. Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care. Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine. Assistant Branch Manager,, 201 New Boston Rd, June 2008 - September 2009 Manage and maintain executives' schedules. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution. Open, sort, and distribute incoming correspondence, including faxes and email. File and retrieve corporate documents, records, and reports. Greet visitors and determine whether they should be given access to specific individuals. Prepare responses to correspondence containing routine inquiries.Attend meetings to record minutes. Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors. Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures. Interpret administrative and operating policies and procedures for employees. Answer phone calls and direct calls to appropriate parties or take messages. Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. Customer Assistant- Cashier,, 4302 N. Stateline Ave, November 2014 - January 2015 Customer Service and Sales Representative,, 1801 N. Robinson Rd #5, June 2015 - March 2016 Record transactions accurately, and keep clients informed about transactions. Review all securities transactions to ensure accuracy of information and conformance to governing agency regulations.

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