Technical Support Customer Service

EMMANUEL ADOPHY

**** ***** ** *** ***, Crest Hill, Illinois 60403 H: 630-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Well-organized, results-oriented Information Technology graduate with the specialty in Cybersecurity. Possessesthe ability to implement standards, procedures, and processes that improve IT business functions in general. Agreat team player capable of leading and motivating individuals to maximize levels of productivity as well as aproblem solver

SKILLS

Platforms: Windows 7/8/8.1/10 Windows Server 2012 R2Linux LAN / WAN AdministrationTCP/IP Cisco Routers & SwitchesJuniper Networking:SwitchesVoIP Software and hardware maintenanceinstallation and repairsArp-scan VMwareMicrosoft Office Suite AccessMS Project Nmap

CERTIFICATIONS

Professional Certifications CISSP - Certified Information Systems Security Professional(in progress) ProjectTopic: Vulnerability and Risk Management of Medical Devices

WORK HISTORY

Production/Technology Support, 04/2014 to CurrentGLANBIA, OPTIMUM NUTRICION AURORA – Aurora, IL

Filing reports regarding technology problems Navigate through SAP system to confirm production ordersPerform safety checksOversees the configuration, maintenance, and monitoring of active network protocols.Researching technical issues

Perform cleaning verification using ATP swabbing process Evaluate the organization's technology needsfor hardware and software and to make recommendations as neededLearning about product updates and new technologies Enforce Safety, Quality, GMP, HACCP procedures as required by the company

Line Team Member., 10/2013 to 10/2014DIAGEO PLAINFIED Illinois United States – Plainfield, IL

Prepare and maintain production reports for personnel.Load, unload, move, stacks and stage products and materials using power and machine operated equipment.Provides detailed component-level auditing.Assist with physical inventory, cycle counting and ensuring proper stock rotation.

Help Desk Analyst, 07/2011 to 06/2012CLOUD BLUE TECHNOLOGIES JOLIET – PLAINFILED, Illinois

Develop computer information resources, providing for data security and control, strategic computing, anddisaster recovery.Perform quality assurance and quality control tasks as required.Auditing, Verifying and testing hardware devices as well as set up software.Perform all other duties as assigned by supervisor.Provided base level IT support to non-technical personnel within the business.Evaluated and responded to incoming sales leads and requests for technical support assistance.Resolved problems with malfunctioning products.Activated accounts for clients interested in new services.Researched, troubleshot and resolved complex problems independently.Retained existing clients and developed new business by extending the high quality and efficient service.Assisted customers with order placing.Managed customers' expectations and experience to a high degree of customer satisfaction.Maintained and updated customer service database.Provided on-call support for critical issues.

IT Network Operator Center Engineer, 06/2005 to 09/2010DAAR COMMUNICATION PLC – LAGOS, NIGERIA

Technical troubleshooting.Purchase necessary equipment as needed by the company Evaluate the organization's technology needs forhardware and software and make recommendations.Recommend and schedule repairs/troubleshooting to companies computer systems, LAN/WAN.

Good working experience/knowledge of WAN/LAN TCP/IP Extensive experience in windows and LinuxKnowledge of the procedures used in the installation, maintenance, modification, and repairs ofHardware/SoftwareActivated accounts for clients interested in new services.Resolved problems with malfunctioning products.Researched, troubleshot and resolved complex problems independently.Provided base level IT support to non-technical personnel within the business.Managed call flow and responded to technical support needs of customers.Participated in various incentive programs and contests designed to support achievement of productiongoals.

EDUCATION

Master of Science: Information Security, 2016LEWIS UNIVERSITY - ROMEOVILLE

Bachelor of Science: Computer Science,University Of Ibadan - Ibadan, OYO, Nigeria

ADDITIONAL INFORMATION

Professional Certification: CISSP – Certified Information Systems Security Professional(in progress) Project Topic: Vulnerability and RiskManagement of Medical Devices

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