Social Media Customer Service

Niko Nikiforos

*** ******* ****** *******, **, M*J 2P5 647-***-**** *.***********@*****.***

Career Objective

To obtain a position within your organization that will allow me to further enhance my relationship with the advertising community. Through Social Media and other outlets the interpersonal skills I have gained will allow me to excel in your workplace

Key Qualifications

Over five years of retail experience in a variety of store settings

Customer service focused and solution oriented

Ability to remain professional and courteous in a fast-paced work environment

Excellent interpersonal skills with an aptitude in building rapport with both patrons and coworkers

Can handle multiple tasks at once with ease while maintaining serving standards and following regulations

Education

Centennial College September 2014 – present Achieving an Advanced Diploma in Advertising and Marketing Communications Management

Ryerson University September 2011 – April 2014

Completed courses in Geographic Analysis

East York Collegiate

Ontario Secondary School Diploma achieved in 2011

Employment History

The Greek Grill – Server, Cashier, and Prep Cook July 2014 – present

•Explain various dishes on the menu to patrons and make menu recommendations if desired

•Ensure simultaneous preparation for orders made both at tables and through take out orders

•Responsible for taking catering orders and ensuring that they are well executed

•Delivery driver for multiple food orders at a time

•In charge of multiple Social Media accounts for The Greek Grill (Instagram, Facebook)

Serano Bakery – Bakery Clerk & Prep Cook November 2013 – May 2013

•Responsible for serving customers at the front counter, packaging orders, processing customer payments

•Provided courteous and efficient service in a fast paced work environment

•Assisted customers in selection of products and responded to their questions

Primeline Windows Inc. – Window Installer December 2013 – April 2013

•Installed new windows and doors to meet code requirements

•Prepare windows for installation by assembling them with the necessary materials

•Completed installation projects in a timely manner

Select Bakery – Bakery Clerk, Deli Clerk & Baker August 2011 – October 2013

•Greet customers and provide required information regarding bakery products

•Followed proper handling of bakery goods including removal from ovens, packaging, labeling, and logging weights

•Validated weights and pricing with a scale printer machine

•Manage cash registers and reconcile receipts

Toronto East General Family Health Team – Co-op Student April 2012 – July 2012

•Responsible for checking in patients for scheduled appointments

•Scanning patient charts in order to transfer hard copies to electronic copies

•Organizing and arranging patient files by alphabetical order/ patient condition

•Answering phone calls and scheduling doctor’s appointments

Volunteer Experience

Greek Grill Social Media August 2017-present

•Managing multiple Social Media Accounts (Instagram, Twitter, Facebook)

•Answering any possible question that may come up in the messages

•Coming up with new content that will make the account shine

•Keeping up with the different seasons and posting accordingly

References available upon request

Contact this candidate