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Project Manager Sales

Queens Village, New York, United States
December 06, 2017

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Queens Village, NY ***** Cell: 917-***-**** Email:


I am a dynamic, reliable versatile Sr. Business Analyst/Project Manager across multiple lines of business and functional departments globally. 15 plus years hands on experience leading and working with global teams and Project Managers implementing cost effective results driven strategic solutions in fast paced environments and exceeding expectations.


Experienced in Waterfall /SDLC, Agile/Kanban/Scrum methodologies and principles

Experienced in Cloud Computing (Hybrid and Public) SaaS/IaaS/PaaS/ITIL and Web Design and web services

Excellent verbal, written communication and presentation skills at all levels with high ethical standards

Proficient in translating business requirements into technical requirements and vice versa

Skilled at multi-tasking and shifting priorities to accommodate rapidly changing needs in fast paced environments

Proficient in creating Business Requirement documents (BRD), Functional Requirement Documents (FRD), User Requirement Document (URD), Project Charter, documenting and distributing Meeting Minutes and Action Items

Proficient in Gap Analysis, Business Process Improvements and Automation, ecommerce and social media.

Proficient in Cost and Financial Accounting, Statistical Analysis, RFI/RFQ, ROI, RACI/WBS, SWOT, SMART and EVMS

Proficient in creating work flows, process improvements, network diagrams and data mapping using MS Visio

Proficient at People Management both direct and matrix, goal setting/KPI/KRI and performance reviews.

Coordinated change approvals and communication between approvers and initiators.

Proficiency in Excel (Pivot tables, V-Lookup, formulas), qualitative and quantitate analysis and statistical analysis.

Working experience with PeopleSoft HCM 9.2 and SAP HIBRIS commerce, marketing, revenue, sales modules

Proficient in Windows and Linux OS, MS Project Server, SQL, MS Visio, SharePoint, CA Clarity PPM, JIRA, Confluence

Project Manager 03/2016 – 05/2017

American Realty Group (privately owned), Tampa. FL

Interfaced directly with clients defining and documenting requirements. Collaborated with PM and Architect on preparation of scope of work, WBS, resource planning, cost estimates, timelines and milestones, identify risks, managed changed requests, prepared Project Charter and submit for approval.

Upgraded all PCs, laptops from Microsoft Office 10 Professional to Office 365 professional and conducted training.

Installed and configured Quick Base as a central repository for project tracking, documentation and updates. Trained staff and external contractors on how navigate the application and to generate customized reports based on pre-configured menus. Also configured automatic surveys to be sent upon project close out to solicit feedback

Terminated contract with local telephone provider and implemented Fresh Desk SaaS CRM and IVR.

Project Manager/Business Analyst 05/2015-11/2015

CSC – Contractor, Bath, Maine

Project: Allocate Fabricated Parts Across Similar Hulls’

Gathered requirements, defined scope, create WBS, sequence activities, resource planning, developed schedule, budget, define quality and test plans, procurement, deployment and end user support. Received Project Charter and PMP signed off from Stakeholder to commence execution stage.

Project: Infrastructure and Architecture Upgrade – Phase 1 Requirements Gathering

Developed schedule and budget; interfaced with various stakeholders across multiple business units understanding their requirements and made suggestions where existing processes can be improved by using cost effective technology solutions and workflows for process automation and mobile app development

Documented and prioritized requirements into categories (must have, nice to have) in BRD

Evaluated and prepared a comparative analysis of Good Mobile, Citrix ZenMobile for app development.

Member of PRB and CAB advisory board, reviewed PM change requests and provided feedback based on company’s SOP/SOX/SLA and or approved or rejected change requests from IT functional areas.

IT Business Analyst/Agile Product Owner 07/2014 -03/2015

iSheriff /MimeCast- Hauppauge, NY B2B Cloud Security

Directly interfaced with Managed Service Providers (MSP) and end users on ‘drill down’ must have requirements

Prepared specific questionnaire and surveyed existing legacy customers. Analyzed feedback and add to requirements

Interacted with CTO an DEV on product UX/UI designs, features, resources, high level budget, timeline and quality

Conducted competitive Analysis and gap analysis of top cloud security products in B2B segment. Presented to Execs.

Interacted with functional departments on release planning, strategic marketing and positioning, pricing models

Analyzed, prioritized, epics, workflows, user stories into product backlog, define acceptance criteria and milestones

Worked with Scrum Master on sprint planning, attended stand up meetings, assisted in escalating/resolving impediments, facilitated bi-weekly onsite team retrospective meetings at the end of each sprint. Maintained light weight documentation and communications to C-Level executives and Agile team

Developed and maintained internal and external Beta. Interacted with users on to determine root cause for product defects, prioritizing groom product backlog and adjusted Sprints as needed

Daily interacted with customers post deployments to determine root cause for escalated product defects and continue to groom product backlog and updated sprints and communicated changes to Agile team.

Update C-Level executives bi-weekly on critical customer facing issues and next steps via skype and air parrot

Pre-configured Salesforce CPQ so sales reps can edit/adjust pricing and offer volume discounts in a fast-growing competitive market place for IaaS/SaaS security products. Eliminating the need for managers approval and risks of making mistakes using Excel templates. Maintained sales forecast/pipeline and configured automatic reminders so there are no missed opportunities or follow ups for Account Mangers.

Sales Managers can measure performance based on lead generation and closures and ran reports by click of a button

Automatically alert customers of upcoming renewals and/or enrolled in automatic renewals and linked to Finance.

Developed a migration plan from legacy to IaaS/SaaS cloud and extracted clientele lists from Salesforce to Marketto

Business Analyst/Sr. Manager, Support and Services 02/2013–06/2014

Total Defense Inc, Hauppauge, NY - Internet Security with 7m ISP, Retail and eCommerce customers

Interacted with ISPs on current customer facing challenges with our products and missed service level agreements

Analyzed daily ACD hourly/daily metrics, staff performance, quality of service, internal operational procedures

Analyzed top call drivers for products and ecommerce transactions for new purchases, renewals account management

Consolidated business and functional requirement into BRD and worked with functional departments on ROI

Created business processes optimization plan, including process flow diagrams, technology, recommended changes for website redesign, test plans, cutover for system changes and worked closely with PM and Webmaster to automate processes such as automatic renewals, cancellations, refunds, profile modifications, update payment methods, rebate submissions, product download links and install instructions, user guides, leveraged social media platforms to promote ‘how to’ knowledge docs and videos. Designed and created content for automated emails for every process

Documented product defects that are of high impact, root cause analysis and worked with DEV and PM to implement fixes such as single click install, automatic upgrades based on entitlement, reduced footprint and performance issues

Documented and implemented ‘get well plan’ for support, resource allocation and staffing during peak hours, designed templates better metrics and reporting, started weekly cross functional meetings to bridge gaps.

Defined SOP, SLA’s, Control Reports, RACI org charts, KPI using SMART criteria, onboarding new hires, compensation, performance review templates for managers and direct reports, rewards and recognition program.

Business Analyst/ Technical Project Manager 04/2008 -09/2012

HCL Technologies, Hauppauge, New York - CA/HCL Joint Venture with shared responsibilities in 2007

Project: ‘Data Migration for CA Home and Home Office’ – migration of customer data from CA CRM to HCL

Elicited requirements, design document for databases, unique identifier, data modeling, data mapping, UI, defined Scope, created RACI for actionable items, sequence activities, estimate resources, timeline, budget, data quality and integrity, risks, procurement (PaaS and SaaS solutions) test plan, cutover and end user support.

Managed project team in extracting data, maintained documentation and mitigate risks, control cost using EVMS, managed and controlled communications to project team and C-Level executives until project closeout with budget

Participated in weekly cross functional product development and annual product launches via web, retail and ISP

Lead project in consolidation of call centers globally to one central location in India and implemented smart IVR

Responsible for presenting weekly updates on support call drivers, root cause analysis, escalations, priority levels on weekly management cross functional calls and update C-Level executives on next steps, owners and timelines.

Liaised with CA Sales on new business pipeline/forecast, marketing campaigns, contract negotiations and onboarding of new ISPs, escalations and training field reps on products features and functionality.

Team Lead/Manager, Support and Services 11/2003-03/2008

CA Technologies, Islandia, New York

Managed budget for CA Home and Home Office support division globally. Responsibilities includes: Developed and implemented a single sign on CRM for localized support, smart IVR systems with automation, back end infrastructure maintenance and upgrades, implemented a Tier follow the sun support model, operating procedures and policies, contract negotiations for new ISP and Partners, goal setting, KPI, incentive program and career paths, ongoing training programs, design control reports to measure quality and improve service levels/SLAs, support website maintenance.

Design internal wiki for bug reporting, tracking, escalation paths, meeting minutes and action items from cross functional calls, roadmap for new products development, support call drivers and priorities, certification courses.

Support SME for acquisitions of new products and launch of Home and Home Office ecommerce stores globally.


DeVry - Bachelors in Information Systems, 2003

Associate Degree in Financial Accounting

PMP Certified by HCL Technologies – 2009

CMMI L3 Certified

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