Customer Service Microsoft Office
Resume:
CARENA ODELL SMITH
**** ********* ****, ********* * Philadelphia, PA 19114
************@*****.***
PROFILE
Analyst with extensive experience in Customer Service, Human Service, and Criminal Justice. Proficiencies include Microsoft Office: Word, PowerPoint, Excel, and Outlook. Capable of typing 50wpm. Ability to operate copier, fax, document scanner. Strong ability to train and manage others. Interests includes: Criminal Justice; Customer Service; Human Services; Case Management; Paralegal; Non-Profit, Social Science, Social Work
SKILLS
Computer Skills: Microsoft Word, PowerPoint, Excel, Outlook, Adobe Reader, Type 50wpm, Operate Copier, Fax, Document Scanner; Internet: Internet Explorer, Google Chrome, Firefox, Safari; Internet Search Engines: Google, Bing, Google Maps, Yahoo Search; Social Media: Facebook, Twitter, Instagram, Linked In
Office Skills: Strong Time Management, Excellent Oral and Written Communication, Ability to work with Diverse Individuals, File/records maintenance, Training and Development, Customer Service, Interpersonal Communication, Detail Oriented, Answer Phones, Strong Team Management and Leadership Skills
EDUCATION/ CERTIFICATION
Strayer University
Master's of Science in Health Service with Concentration in Public Health Philadelphia, PA
Anticipating Graduation 12/2018; GPA 3.5
Relevant Coursework: Management in Health Care, Health Services Strategic Marketing, Health Care Policy, Law, and Ethics, Health Economics
University of Phoenix Philadelphia, PA Bachelor of Science in Criminal Justice
Graduated June 2014; GPA: 3.0
Red Cross Philadelphia, PA
CPR/First Aid
Received February, 2015
EXPERIENCE
Seamaac Philadelphia, PA 10/2017-Present
Truancy Case Manager
Support children and families in a manner that fosters independence, growth and development and will facilitate the child and families in achieving their stated goals.
Carry a caseload of 25–35 families. Manage incoming referrals in addition to existing caseload. Make multiple attempts to ensure that 2 successful visits at the home are completed monthly. Occasionally meet caregivers on night times and weekends during their availability.
Use effective time management, multi-tasking, prioritizing and problem solving skills.
Participate in Tier I Truancy Prevention Meetings at school sites to provide early intervention services to students and families.
Bethanna Southampton, PA 01/2017-10/2017
Foster Care/ Resource Parent Support worker
Communicate assertively and timely with the CUA program staff
Identify the child’s various needs (emotional, medical, educational)
Help the child and family address relationship issues with each other
Assist in transportation as needed
Establish a visitation plan between family and child, including siblings visitation
MCC Warwick Family Services. Bensalem, PA. 6/2016 to Present
Therapeutic Support Staff
Assist in implementing behavioral treatment plan specialize to the needs of the child as direct by BSC
Provide emotional support to the family and child
Record data and chart progression of child’s goals and behaviors
Transfer appropriate ABA strategies intervention to child, caregiver and/or Teachers by collaborating as a team
Epic Developmental Services Trevose, PA 2/2016 to 06/2016
PCA (Personal Care Assistance)
Consult and collaborate with teachers on the needs of the student
Evidence-based decision-making and accountability
Perform Therapeutic interventions with the student including remediation and prevention strategies and adaptation
Focus on functional mobility and safe, efficient access and participation in activities and routines in natural learning environment
Engage student with classroom participation
Skills of Central PA Hanover, PA 10/2015 to 2/2016
Direct Support Professional
Support individual to reach their full independence
Ensuring the safe and well being of the individual in their home and community
Assist individuals with personal care, meal preparations, and house maintenance
Administered medications to individuals as needed on a timely schedule
NHS Human Services Lafayette Hill, PA 01/2013 to 8/2015
Residential Aide
Supervise, Instruct/ assists residents in activities of daily living; such as: bathing, dressing, eating, and personal hygiene
Plan and provide guidance in social, recreational, work, community and day program activities
Cope with day-to-day problems and feelings of the residents and report observations on individual behavior
Offers residents every opportunity to assist in all aspects of their daily routine, with supervision and direction
Insure the safety of residents
VOLUNTEER ACTIVITIES
Philadelphia Christian Center -.engaged in student ministries
Chosen 300 Ministry- fed the homeless
Philadelphia Christian Center Nursery- cared for toddlers and babies
Shanise Bolden, Huwriya Muhammad, Theresa Roberts- cared for children
Public Interest Law Center
PROFESSIONAL AFFILIATION
Member, Alumni Association: Lincoln High School
Member, Alumni Association: University of Phoenix
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