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Customer Service Microsoft Office

Philadelphia, Pennsylvania, United States
December 06, 2017

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**** ********* ****, ********* * Philadelphia, PA 19114



Analyst with extensive experience in Customer Service, Human Service, and Criminal Justice. Proficiencies include Microsoft Office: Word, PowerPoint, Excel, and Outlook. Capable of typing 50wpm. Ability to operate copier, fax, document scanner. Strong ability to train and manage others. Interests includes: Criminal Justice; Customer Service; Human Services; Case Management; Paralegal; Non-Profit, Social Science, Social Work


Computer Skills: Microsoft Word, PowerPoint, Excel, Outlook, Adobe Reader, Type 50wpm, Operate Copier, Fax, Document Scanner; Internet: Internet Explorer, Google Chrome, Firefox, Safari; Internet Search Engines: Google, Bing, Google Maps, Yahoo Search; Social Media: Facebook, Twitter, Instagram, Linked In

Office Skills: Strong Time Management, Excellent Oral and Written Communication, Ability to work with Diverse Individuals, File/records maintenance, Training and Development, Customer Service, Interpersonal Communication, Detail Oriented, Answer Phones, Strong Team Management and Leadership Skills


Strayer University

Master's of Science in Health Service with Concentration in Public Health Philadelphia, PA

Anticipating Graduation 12/2018; GPA 3.5

Relevant Coursework: Management in Health Care, Health Services Strategic Marketing, Health Care Policy, Law, and Ethics, Health Economics

University of Phoenix Philadelphia, PA Bachelor of Science in Criminal Justice

Graduated June 2014; GPA: 3.0

Red Cross Philadelphia, PA

CPR/First Aid

Received February, 2015


Seamaac Philadelphia, PA 10/2017-Present

Truancy Case Manager

Support children and families in a manner that fosters independence, growth and development and will facilitate the child and families in achieving their stated goals.

Carry a caseload of 25–35 families. Manage incoming referrals in addition to existing caseload. Make multiple attempts to ensure that 2 successful visits at the home are completed monthly. Occasionally meet caregivers on night times and weekends during their availability.

Use effective time management, multi-tasking, prioritizing and problem solving skills.

Participate in Tier I Truancy Prevention Meetings at school sites to provide early intervention services to students and families.

Bethanna Southampton, PA 01/2017-10/2017

Foster Care/ Resource Parent Support worker

Communicate assertively and timely with the CUA program staff

Identify the child’s various needs (emotional, medical, educational)

Help the child and family address relationship issues with each other

Assist in transportation as needed

Establish a visitation plan between family and child, including siblings visitation

MCC Warwick Family Services. Bensalem, PA. 6/2016 to Present

Therapeutic Support Staff

Assist in implementing behavioral treatment plan specialize to the needs of the child as direct by BSC

Provide emotional support to the family and child

Record data and chart progression of child’s goals and behaviors

Transfer appropriate ABA strategies intervention to child, caregiver and/or Teachers by collaborating as a team

Epic Developmental Services Trevose, PA 2/2016 to 06/2016

PCA (Personal Care Assistance)

Consult and collaborate with teachers on the needs of the student

Evidence-based decision-making and accountability

Perform Therapeutic interventions with the student including remediation and prevention strategies and adaptation

Focus on functional mobility and safe, efficient access and participation in activities and routines in natural learning environment

Engage student with classroom participation

Skills of Central PA Hanover, PA 10/2015 to 2/2016

Direct Support Professional

Support individual to reach their full independence

Ensuring the safe and well being of the individual in their home and community

Assist individuals with personal care, meal preparations, and house maintenance

Administered medications to individuals as needed on a timely schedule

NHS Human Services Lafayette Hill, PA 01/2013 to 8/2015

Residential Aide

Supervise, Instruct/ assists residents in activities of daily living; such as: bathing, dressing, eating, and personal hygiene

Plan and provide guidance in social, recreational, work, community and day program activities

Cope with day-to-day problems and feelings of the residents and report observations on individual behavior

Offers residents every opportunity to assist in all aspects of their daily routine, with supervision and direction

Insure the safety of residents


Philadelphia Christian Center -.engaged in student ministries

Chosen 300 Ministry- fed the homeless

Philadelphia Christian Center Nursery- cared for toddlers and babies

Shanise Bolden, Huwriya Muhammad, Theresa Roberts- cared for children

Public Interest Law Center


Member, Alumni Association: Lincoln High School

Member, Alumni Association: University of Phoenix

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